Brooklyn Bedding advertises the Talalay Latex Pillow low loft as 4 inches, so I ordered the pillow taking all the trouble to have it shipped from US through a proxy shipper because they don't ship to Europe. The pillow arrived after more than a month, due to the horrible Bayshop service, and: SURPRISE! is not the 4 inches I was expecting and I need for my cervical condition. I write to brooklyn Bedding thinking is a mistake and no, it is not. It is simply a fake advertise: their website states a 4 inches loft for the talalay pillow, while their customer service confirmed 'low loft' talalay it is actually approximately 5.75 inches. The pillow I received measures about 15 cm. This is not a small variation; it is a materially different loft. International customers should be especially careful, because returning the product may be unrealistic once forwarding, shipping costs and return windows are involved. And everybody else should know not to order a Brooklyn Bedding low loft is they need a 4 inches pillow.

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