Hello, my USDC withdrawal is currently stuck in "Initiated" status. The destination crypto address has EXPIRED and is INVALID. My account is currently probably on a "funding hold" and withdrawals are disabled (probably made by Kraken AI bot), which is good.

Please ensure this pending transaction is completely CANCELLED.  AND please return the funds to my available account balance (portfolio value). Do not let the transaction go through under any circumstances.

I am sending my Ticket Number and Public Account ID via ModMail right now. Thank you.

Hello!

So I am totally new to Kraken, and I wonder if there are any options similar to what Binance has with the crypto wallet whitelist and the bank account verification. I tried a test transaction to my bank account and it went through. Can I use any bank account for withdraws or are there any limitations like it has to be in my name, etc.

Thanks!

I tried to deposit some cash several days ago and got an email/notification that my account is suspended.

Haven’t yet received a follow-up email, the account is still suspended, and the deposit is on hold.

Hello! I recently made a deposit to my Kraken SOL address, but it cleared after my account was shut down (no idea why). Are the funds recoverable or are they just gone?

Due to Bank Deposit Restriction cannot make deposit. Account deposit frozen since account opening on 06/14/26 ... which has been 5 weeks. Repeated requests for support have failed. Name discrepancy regarding middle name and/or initial caused freezing of deposits. Please assist as soon as possible. Thank you.

title. idk how to contact kraken or plaid and i dont see anything in the app. please help🙏🙏🙏

Five business days have passed since I’ve initiated a withdrawal, yet I’ve received no notice or update on the situation at all. Live chat has been utterly useless in providing any information about where my withdrawal (to my own wallet) stands. This is, without a doubt, the least communication I have ever received from a “support team” and by reading this subreddit, I have no doubt this is a common issue.

For the Kraken Challenge to get a funded account, do you keep a share of the profit from the challenge itself, or do you only start to keep profits once the challenge is passed and you get the funded account?

Today I got a notification about the new Kraken card.

I’ve already had a Krak card since 2025 (both physical and virtual).

Now I’ve been issued a new virtual Kraken card, and I can request a new physical one as well!

My question is: why this new card? Is the old one going to be disabled?

I made a €500 SEPA deposit to my Kraken account, but shortly afterward my account was restricted. I haven’t been given a clear explanation yet, and I’m unable to use my funds.
I’ve already contacted Kraken Support and opened a support ticket. At the moment, I’m just waiting for an update.
Has anyone experienced the same issue recently?
● How long did it take for your account to be reviewed?
● Was your restriction eventually lifted?
● If not, how long did it take to receive a refund?
I’m a bit worried because this is my first time dealing with something like this. Any recent experiences or advice would be greatly appreciated.
Thanks in advance!

Hi Kraken Support team,This is my first deposit on Kraken. I sent it directly from MEXC (the exchange I normally use) on July 12th, and until now it is still on hold / pending.It's been more than a week and I haven't received any update. How am I supposed to become a regular customer of Kraken if my first deposit gets stuck like this? Please check and resolve my ticket as soon as possible.Thank you.

A restriction has recently been put on my account and i cannot place orders. The emails i got from Kraken support seem AI-generated and talking to a human agent seems not possible. Please help.

My account has been restricted not even a day after my completed verification. The only thing I did was deposit a small amount to test transactions and since then my deposits and withdrawals have been fully restricted. As a new customer, it’s additionally extremely frustrating to have nobody reach out to you with an explanation or updates regarding the matter and you’re just left with a chat bot that keeps telling you to wait over and over again. I have got to say that this is by far the worst customer experience I have ever had, especially as a new customer, and it really makes me think if I should give Kraken a shot at all or maybe take my business elsewhere.

Moons are going to be delisted, today I tried to withdraw my Moons on Kraken to my Metamask Wallet in an effort to keep them safe for the future, but Kraken stopped the transfer and put a 90 day transfer restriction on on my account.

Because of low market liquidity - I can't sell them, this means that Kraken will delist them and keep them, while I will get next to nothing for them.

It's strange, because I made 2 separate Moon withdrawals to this wallet about a month ago.

I wonder how much profit Kraken is making from these delisting activities...

I recently got approve for my kraken business account but when I made my first deposit of 2800$, my services got restricted straight away. I opened a ticket and got into contact with someone from Reddit and my ticket has now been open for 14 days and counting with no response. I own a subcontracting agency with me paying my clients in crypto as that is one of the benefits we offer and people tend to take up. I am not sure what to do now, has anyone had a similar issue?

Last week my account was "restricted" randomly when I transferred cash into my Kraken account, like seemingly every post I came across on this channel. I reached out via email, Facebook and DMs here in Reddit. Even though it was stressful, and took 6 days, the reddit mods did escalate it and did reach out multiple times. I haven't seen a lot of "issue resolved" posts, so just wanted to let everyone know, for their own peace of mind, that the team did resolve the issue - Cheers for that John and Bea.

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My mum accidentally transferred money into my kraken that she needed to transfer to me in my bank account instead and now kraken isnt releasing my funds for weeks. Anyone find it hard to access help? They've blocked my account so I cant do anything on it. AND their holding my money. Its $3000 such a huge amount they keep saying it will get manual intervention but nothing is happening.

I have been a Kraken business customer for a few years. I finally opened a personal account. I deposited Crypto. ID Verified Successfully. I then linked my bank account with Plaid. Account immediately locked. It has been 8 days. Ticket closed to further comments after me commenting on it 3 times. No communication at all on the issue, how to resolve it, or time frame to resolve.

Hello Kraken Support,

My cryptocurrency withdrawal has been on hold for 7 days now, and I haven't been able to get an update from support email or speak with a human representative.

I understand that some withdrawals require additional review, but I would appreciate it if someone from the support team could review my case and help escalate it.

I have an open support ticket and can provide the ticket number privately if needed.

Thank you for your time and assistance.

Bonjour, j’ai déposé 300 € sur mon compte Kraken et mon compte a été restreint j’envoie des messages au support personne me répond et les e-mails pareil comment récupérer mon argent ?

Hello, i referred 5 friends but did get the bonus paid yet. I referred them during the transition of the campaign in romania, can someone check and tell me when we will receive the bonus?