I've been living in my current apartment for almost a year, and I'm starting to wonder whether this is normal in Japan.
A few days after I moved in, I found that both the garbage disposer in the sink wasn't working. I reported it immediately, but it took 98 days before someone came to repair it. The repair technician told me the problem was caused by a buildup that had accumulated over a long period of time, so it clearly wasn't something that happened after I moved in.
Despite that, the landlord & management company still tried to blame me. They kept telling me things like, "Don't put hair in it" and "Don't put things down the disposer," even though I hadn't. I also overheard the repairman on the phone with the landlord, with her scolding him.
They then insisted a week later that I use my tenant insurance to cover the repair. They told me they will contact my insurance company and say that I had caused the damage, and that they would need my name, address, and hanko for the claim. Since the disposer was already broken when I moved in, I refused. It honestly felt like they were asking me to participate in insurance fraud. I called them out on it & they later confirmed in writing that they would not use my information for the claim and that they would not ask me to do this again.
The air conditioner has also been an issue since I moved in. It's over 20 years old. Shortly after moving in, I paid to have it professionally cleaned because it wasn't cooling very well. The technician told me it looked like it hadn't been cleaned in about five years. It was still somewhat functional at that point, so I kept using it.
Now, almost a year later, I paid for another professional cleaning and inspection because it had become much worse. The technician told me, "It's a miracle this thing is still working." He explained that the cooling performance had declined significantly, one of the motors was deteriorating, and replacing the unit made much more sense than spending more money trying to repair or clean it.
I asked the management company to replace it. They called me once, but I asked them to respond by email so there would be a written record. They gave me a deadline by which they said they would respond, but that deadline has now passed and I still haven't received anything in writing.
At this point, I'm honestly just trying to have a habitable place to live. The living room gets so hot that I sometimes start feeling sick.
I pay a fairly high rent for this apartment, so I'm wondering whether this kind of delay, lack of communication, and reluctance to repair or replace essential equipment is considered normal in Japan, or if my experience is unusually bad..