r/HPOmen • u/No-Nefariousness9863 • 9h ago
Rant My conversation with HP support after basically getting scammed 🙃
So basically I went to a Croma store near me to buy a laptop and after a lot begging I convinced my father to buy me the HP HyperX Omen 15-GB0038AX (Ryzen variant). I asked the TGP and they just said it was RTX 5050, that's when I knew they didn't know much and opted to ask Google and lo and behold it 115W. I naively assumed that the Ryzen variant will be the same. Unfortunate for me, it wasn't. I also found a very sad post of same individuals as me here - https://www.reddit.com/r/LaptopDealsIndia/comments/1tdwcyj/hyperx_omen_tgp_is_55w_wtf/
Moving on, I went to the store and complained about the TGP and a more technical staff compared to yesterday came and they were also shocked that the TGP was that low. They assume the TGP was 135W or something. When I said it was 55W they started searching their data base. I complained that they didn't put the unit on display, how was I supposed to know that it is 55W? The person today told me that once windows office was registered with me it couldn't be refunded but how am I supposed to see the TGP until I log in? Ridiculous.
Here comes the main part, I asked them if I could flash the VBIOS to 115W or something and is the architecture/thermal different from the intel variant. They confidently said it was the same and to do the flash without worry and all technical issues (if they arise, like motherboard problem, screen blackout, common problems while flashing) would be covered under warranty. I asked them to do it themselves then but the employee said he didn't have a pendrive and flashing would take time. I gave up and went home.
Today I decided to contact HP support and get their advice since I still had doubts about the whole endeavour and felt like I couldn't trust Croma. This is my whole conversation with them-
At this point I have just made my peace with it. I will spend the next 10 years with this machine so better to make most of it. Do feel free to give suggestions if you have any! And please tell me the 1.5 lakhs was worth it 🙏