I wanted to post an update on my ongoing HP OMEN MAX 16 warranty situation because this has gone from frustrating to completely unacceptable.
My laptop is an OMEN MAX Gaming Laptop 16t-ah000, 16”, SKU A4NQ6AV_1.
Original specs:
- Intel Core Ultra 9 275HX
- NVIDIA GeForce RTX 5090 Laptop GPU, 24 GB
- 64 GB DDR5-5600 MHz RAM
- 1 TB PCIe NVMe M.2 SSD
- 16” WQXGA display, 2560 × 1600, 60–240 Hz, 500 nits, 100% sRGB
- Windows 11 Pro HIE
- Wi-Fi 6E / Bluetooth 5.3
- 83 Wh battery
I bought this laptop new for a total of $3,352.36.
A little over two months ago, the laptop randomly died while I was working. There were no lights, no charging indicator, no fan activity, and no sign of power at all.
HP received the laptop for warranty repair on May 27, 2026.
Since then, HP confirmed that the failed/backordered part is the mainboard, part number P35474-601. They told me the part was unavailable, on back order, and that they did not have a clear procurement timeline. They originally asked me to wait until July 10 for an update, but that date came and went without a real resolution.
After pushing them, HP offered me a replacement — but the offer was a refurbished unit, not new. It also had downgraded specs compared to my original laptop.
The proposed replacement had:
- Windows 11 Home instead of Windows 11 Pro
- WUXGA 165 Hz 400-nit display instead of my WQXGA 2560 × 1600, 60–240 Hz, 500-nit display
- Refurbished condition instead of new
- Only the remaining warranty carried forward
I rejected that offer because I purchased a new premium laptop, not a refurbished downgraded replacement.
HP then told me they do not currently have any units in stock that match the specifications of my original computer. Their alternative was a “buyback” / prorated refund of $1,779.16.
Again, my original purchase total was $3,352.36.
So after HP has had my laptop for nearly two months, failed to repair it, failed to provide a matching new replacement, and confirmed that the required mainboard was backordered, their proposed refund is $1,573.20 less than what I paid.
I rejected that too.
At this point, I have told HP that I do not accept the refurbished replacement, I do not accept the reduced refund, and I am not waiving any rights. My position is simple:
HP needs to either:
- Return my original laptop fully repaired and tested immediately;
- Provide a new equal-or-better replacement; or
- Provide a full refund of the original purchase amount.
I am also in California, where warranty repair timelines matter, and I have made clear to HP that I never agreed in writing to an indefinite delay.
This whole experience has completely changed how I view HP. Someone from my workplace was considering using or purchasing an HP product, and I strongly discouraged them based on this experience. I cannot recommend this product or support process in good faith while my own high-end OMEN MAX 16 has been sitting unresolved for almost two months.
I am posting this to see if other OMEN MAX 16 owners are experiencing similar failures, especially complete no-power failures or mainboard issues.
If you have had a similar issue, please comment with:
- Your OMEN model
- Your specs
- Purchase date
- Failure symptoms
- Whether the laptop had no lights / no power
- What part HP said failed
- How long HP kept the laptop
- Whether you received a repair, replacement, refund, or buyback offer
- Whether HP offered you refurbished hardware instead of a new replacement
Please do not post your serial number, full case number, address, phone number, or personal information.
I’m trying to figure out whether this is an isolated issue or part of a larger pattern with this model. If enough people are dealing with the same thing, we should document it clearly and file truthful complaints with the BBB, state consumer protection agencies, and any other appropriate channels.
To be clear, I am not encouraging harassment or spam. I am asking other owners to share documented experiences so there is a public record of what is happening.
TL;DR: HP has had my $3,352 OMEN MAX 16 since May 27 after it completely died with no power. They confirmed the mainboard is backordered, missed their July 10 update date, offered me a downgraded refurbished replacement, then offered only $1,779.16 as a prorated refund. I rejected both. I’m asking HP for my repaired laptop immediately, a new equal-or-better replacement, or a full refund.