Introducing Feature Reveals for Google Fi Wireless -- regular updates to solve common wireless problems. This Feature Reveal includes new ways Google Fi Wireless is using Google AI and other new technology to give you a more reliable connection and easy to use features. Check out the latest updates on The Keyword.
With Google Fi Wireless, you always get top priority data speeds powered by America’s fastest 5G network, but sometimes it’s still difficult to get a strong cell signal in busy indoor areas like in airports or malls.1
Wi-Fi Auto Connect+ for Pixel phones seamlessly puts you on premium Wi-Fi to give you a connection that’s twice as reliable as our cellular network alone in these crowded places, at no extra cost.2 We’re expanding availability of this feature to millions of locations, and continue to be the only major carrier to automatically secure your online activity with an encrypted connection when you use Wi-Fi Auto Connect+. You'll know you're on premium Wi-Fi when you see the W+ icon on your status bar.
AI-enhanced audio
In the coming weeks, we’re introducing AI-enhanced audio, which uses Google AI to automatically remove distracting background sounds and enhance speech clarity on both ends of the line for more natural-sounding calls. It will work automatically, and you can disable this feature at any time.
Web calls and messages
We already offer connectivity on select smartwatches, laptops, and tablets at no extra cost, and soon, we’ll update web calls and messages. The feature lets you call, text, and check voicemails from any computer or tablet’s web browser even when your phone isn’t near you, without complicated setup. You’ll see a new interface with full RCS support for sharing hi-res photos and videos.
Instant in-app support
The Google Fi app serves as a seamless management tool, letting you switch plans easily and providing automatic network issue detection and fixes.
Now we're expanding our instant in-app support with the power of Google AI. You’ll get simple, personalized bill summaries that explain charges, month-over-month changes, and show how recent plan adjustments will affect future costs, eliminating the need for a customer service call.
To celebrate the new features, we're offering limited-time promotions for new Fi customers.
Get 50% off for 15 months when you bring a phone and join our Unlimited Essentials or Unlimited Standard Plan — visit the Google Fi website for all the details.3
The Google Fi Wireless Team
Disclaimers:
1 Google Fi Wireless is not subject to data traffic deprioritization during times of high network usage. 5G service not available in all areas; speed and performance depend on factors like device configuration and capabilities, network traffic location, signal strength and signal obstruction. Actual results may vary. For more information visit g.co/fi/broadband-facts. Based on Ookla® Speedtest Intelligence® data, 1H 2025. All rights reserved.
2 Requires use of Wi-Fi Auto Connect+; available only for Pixel 5a and newer Pixel phones in select locations in the US. “Faster” is defined by 2X better reliability and 30% average improved latency on premium Wi-Fi compared to nearby Google Fi cellular networks. See Help Center for details.
3 Get a 50% line discount for 15 months via monthly bill credits, applicable per line for each person that brings a phone and joins the Unlimited Essentials or Unlimited Standard plan (new users only) at fi.google.com, ending 11/4/25 at 9:59am PT, or while supplies last. On Unlimited Essentials, pay $17.50/mo for 1 line, $30/mo for 2 lines, $40/mo for 3 lines, $45/mo for 4 lines, $56.50/mo for 5 lines, or $67.50/mo for 6 lines for 12 months. On Unlimited Standard, pay $25/mo for 1 line, $40/mo for 2 lines, $45/mo for 3 lines, $50/mo for 4 lines, $62.50/mo for 5 lines, or $75/mo for 6 lines for 15 months. Bill credits are applied to plan charges (e.g., data, calls, texts) and taxes and fees on the newly activated line, and exclude financing costs, device protection and international charges. While this offer cannot be combined with other device promotions, it will remain valid when purchasing a new device (without any promotion) or switching to a new device before 15 months. Changing, or suspending the account before 15 months will void promotion and credits will stop. Promotions are non-transferable, not valid for cash or cash equivalent. US residents with US shipping addresses only. Must be 18 years or older, with Google Pay and Google Fi Wireless accounts. Limit 1 per customer or group plan member. Taxes payable at checkout. Void where prohibited.
Be sure to take advantage of these deals for existing users and new Fi customers.
Samsung Galaxy Z Fold8 Ultra Existing users: Pre-order and get $900 off Samsung Galaxy Z Fold8, with $400 off instantly and $500 back over 24 monthly bill credits with the Unlimited Premium or Flexible plan. Ends 8/27. Terms apply1 New users: Pre-order and get $1,310 off Samsung Galaxy Z Fold8 Ultra, with $300 off instantly and $1,010 back over 24 monthly bill credits with the Unlimited Premium or Flexible plan. Ends 8/7. Terms apply2
Samsung Galaxy Z Fold8 – new form factor! Existing users: Pre-order and get $750 off Samsung Galaxy Z Fold8, with $400 off instantly and $350 back over 24 monthly bill credits with the Unlimited Premium or Flexible plan. Ends 8/27. Terms apply3 New users: Pre-order and get $1,110 off Samsung Galaxy Z Fold8, with $300 off instantly and $810 back over 24 monthly bill credits with the Unlimited Premium or Flexible plan. Ends 8/7. Terms apply4
Samsung Galaxy Z Flip8 Existing users: Pre-order and get $650 off Samsung Galaxy Z Flip8, with $400 off instantly and $250 back over 24 monthly bill credits with the Unlimited Premium or Flexible plan. Ends 8/27. Terms apply5 New users: Pre-order and get $1,010 off Samsung Galaxy Z Flip8, with $300 off instantly and $710 back over 24 monthly bill credits with the Unlimited Premium or Flexible plan. Ends 8/7. Terms apply6
The Google Fi Wireless Team
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1 ~~.~~Get a discount of $400 at checkout and $500 back over 24 monthly bill credits for purchase of a Samsung Galaxy Z Fold8 Ultra, at fi.google.com while on the Unlimited Premium or Flexible plan, ending 8/27/2026 at 9:59am PT, or while supplies last. Phone activation required by 30 days of shipment confirmation. Bill credits are applied to plan charges (e.g. data, calls, texts), taxes and fees, financing costs, and international charges, and exclude device protection.Unused monthly credit doesn't roll over to the following month. Changing devices before 120 days invalidates $400 instant discount, resulting in charges, and cancellation, pause, or change of qualifying Fi plan before 24 months will terminate promotion and bill credits will stop and outstanding financing amounts will be charged to your Google Pay account. Promotions are non-transferable, not valid for cash or cash equivalent. US residents with US shipping addresses only. Must be 18 years or older, with Google Pay and Google Fi Wireless accounts. Limit 1 per customer or group plan member. Taxes payable at checkout. Offer cannot be combined with other offers. Void where prohibited.
2 Get a discount of $300 at checkout and $1,010 back over 24 monthly bill credits for purchase of a Samsung Galaxy Z Fold8 Ultra, at fi.google.com when you sign up for the Unlimited Premium or Flexible plan (new users only), ending 8/7/2026 at 9:59am PT, or while supplies last. Phone activation required by 30 days of shipment confirmation. Bill credits are applied to plan charges (e.g. data, calls, texts), taxes and fees, financing costs, and international charges, and exclude device protection.Unused monthly credit doesn't roll over to the following month. Changing devices before 120 days invalidates $300 instant discount, resulting in charges, and cancellation, pause, or change of qualifying Fi plan before 24 months will terminate promotion and bill credits will stop and outstanding financing amounts will be charged to your Google Pay account. Promotions are non-transferable, not valid for cash or cash equivalent. US residents with US shipping addresses only. Must be 18 years or older, with Google Pay and Google Fi Wireless accounts. Limit 1 per customer or group plan member. Taxes payable at checkout. Offer cannot be combined with other offers. Void where prohibited.
3 ~~.~~Get a discount of $400 at checkout and $350 back over 24 monthly bill credits for purchase of a Samsung Galaxy Z Fold8, at fi.google.com while on the Unlimited Premium or Flexible plan, ending 8/27/2026 at 9:59am PT, or while supplies last. Phone activation required by 30 days of shipment confirmation. Bill credits are applied to plan charges (e.g. data, calls, texts), taxes and fees, financing costs, and international charges, and exclude device protection.Unused monthly credit doesn't roll over to the following month. Changing devices before 120 days invalidates $400 instant discount, resulting in charges, and cancellation, pause, or change of qualifying Fi plan before 24 months will terminate promotion and bill credits will stop and outstanding financing amounts will be charged to your Google Pay account. Promotions are non-transferable, not valid for cash or cash equivalent. US residents with US shipping addresses only. Must be 18 years or older, with Google Pay and Google Fi Wireless accounts. Limit 1 per customer or group plan member. Taxes payable at checkout. Offer cannot be combined with other offers. Void where prohibited
4 Get a discount of $300 at checkout and $810 back over 24 monthly bill credits for purchase of a Samsung Galaxy Z Fold8, at fi.google.com when you sign up for the Unlimited Premium or Flexible plan (new users only), ending 8/7/2026 at 9:59am PT, or while supplies last. Phone activation required by 30 days of shipment confirmation. Bill credits are applied to plan charges (e.g. data, calls, texts), taxes and fees, financing costs, and international charges, and exclude device protection.Unused monthly credit doesn't roll over to the following month. Changing devices before 120 days invalidates $300 instant discount, resulting in charges, and cancellation, pause, or change of qualifying Fi plan before 24 months will terminate promotion and bill credits will stop and outstanding financing amounts will be charged to your Google Pay account. Promotions are non-transferable, not valid for cash or cash equivalent. US residents with US shipping addresses only. Must be 18 years or older, with Google Pay and Google Fi Wireless accounts. Limit 1 per customer or group plan member. Taxes payable at checkout. Offer cannot be combined with other offers. Void where prohibited.
5 Get a discount of $400 at checkout and $250 back over 24 monthly bill credits for purchase of a Samsung Galaxy Z Flip8, at fi.google.com while on the Unlimited Premium or Flexible plan, ending 8/27/2026 at 9:59am PT, or while supplies last. Phone activation required by 30 days of shipment confirmation. Bill credits are applied to plan charges (e.g. data, calls, texts), taxes and fees, financing costs, and international charges, and exclude device protection.Unused monthly credit doesn't roll over to the following month. Changing devices before 120 days invalidates $400 instant discount, resulting in charges, and cancellation, pause, or change of qualifying Fi plan before 24 months will terminate promotion and bill credits will stop and outstanding financing amounts will be charged to your Google Pay account. Promotions are non-transferable, not valid for cash or cash equivalent. US residents with US shipping addresses only. Must be 18 years or older, with Google Pay and Google Fi Wireless accounts. Limit 1 per customer or group plan member. Taxes payable at checkout. Offer cannot be combined with other offers. Void where prohibited.
6 Get a discount of $300 at checkout and $710 back over 24 monthly bill credits for purchase of a Samsung Galaxy Z Flip8, at fi.google.com when you sign up for the Unlimited Premium or Flexible plan (new users only), ending 8/7/2026 at 9:59am PT, or while supplies last. Phone activation required by 30 days of shipment confirmation. Bill credits are applied to plan charges (e.g. data, calls, texts), taxes and fees, financing costs, and international charges, and exclude device protection.Unused monthly credit doesn't roll over to the following month. Changing devices before 120 days invalidates $300 instant discount, resulting in charges, and cancellation, pause, or change of qualifying Fi plan before 24 months will terminate promotion and bill credits will stop and outstanding financing amounts will be charged to your Google Pay account. Promotions are non-transferable, not valid for cash or cash equivalent. US residents with US shipping addresses only. Must be 18 years or older, with Google Pay and Google Fi Wireless accounts. Limit 1 per customer or group plan member. Taxes payable at checkout. Offer cannot be combined with other offers. Void where prohibited.
I'm switching 3 lines to GoogleFi, currently trying to get a P10PXL for myself, and 2 P10P for my parents. The order has been cancelled 4 times since 10 days ago. It has finally been escalated, and they still don't know what is going on.
I see the P11 is releasing in 3 weeks, will they have the same type of deals for the 11 that they have for the 10 now? Right now the P10P is free, and the P10PXL is $200 after promotional deals.
I don't really NEED the best of the best, but I don't mind the relatively free upgrade. I am upgrading from the P8P, my parents have some random stuff now, so anything is an upgrade.
Yesterday, I saw the 75% offer banner. I signed up intending to use my Google Voice number on my secondary phone instead of getting a new one. However, as soon as I entered my phone number details, my service was immediately canceled. Complete BS!
I'm trying to sign up for Google Fi, but my account says Waiting for phone activation.
I literally tried Google Fi last year and had the same issue so I just gave up and switched to Mint Mobile.
A full year later and I still have the same damn message on my account.
I keep trying to ask Google support for help, but they insist I don't have any Google Fi account.
Since switching to Google Fi on my iPhone, I can answer calls from my apartment gate, but pressing 9 to buzz people in does not work. The gate machine doesn't hear the tone at all.
I called support, but the agent just kept repeating that Google Fi "has nothing to do with DTMF" and refused to help.
From my research, Google Fi's heavy call compression/VoIP routing is scrubbing out the touch-tone audio frequencies before they reach the old analog gate box.
Does anyone have experience with this, or does anyone have a solution?
My Pixel 9 Pro Fold started to crash recently when opened/unfolded and then returned to closed. This happened with different apps and from simply the home screen with all apps closed. Recently it crashed and I was able to hold power and volume down to power the phone off with the screen open, but it wouldn't switch back to the outer screen. I just left it off and charged it for about 15 minutes and it did power on restoring use of the external screen. The next time I opened/unfolded, it crashed again and I can't get it to boot up. With the phone unfolded, it will show the G logo for about 1 minute and go back to a black screen.
I visited Google's support site for suggestions and was offered a free replacement. I followed the instructions provided to send my phone and got an email telling me I would have to pay $500! I took pictures of my phone in perfect condition before I sent it and never had any issues before this. They claim they found a camera issue (impossible since it can't boot up!). 1st tier support said the issue they claim to have found is still eligible for the free replacement. Since they haven't gotten any reply to their escalation requests to review the decision, my original phone is being returned to me and they can't do anything about it. Please help me escalate this to someone that can keep their promises.
I had a recent issue with FedEx not delivering to my address, they claimed my address was wrong. On that day GoogleFi shows the device as being returned in the app anyways. This was day one. On day 2, FedEx delivers after I called ,on day one, and confirmed the address is correct.
Now GoogleFi I still showing the device as being returned, and will only add data with a data-only sim. Trying to get googlefi to address so i can add warranty, within the 30 days of purchase on an eligible device. In the app I am unable to add warranty as the device is still showing returned. Funny enough google fi support shows the shipment as having arrived.
I have an ongoing ticket, I'll see if this issue get resolved. I'm somewhat concerned they may try to charge me the full cost of the device when the inventory and see the device isn't actually returned.
Hey Ya'll currently looking into getting a pixel 10 through Google Fi Wireless and am curious on how long the device will take to get here? I live in Northern Maine so i'm worried about my phone taking forever to get here due to all the horror stories i'm reading. Is it really that bad?
Im using my iphone and copied the link from reddit to open up with chrome where im signed it.
However, there is the $35 essentials plan stuck in my cart.
Ive cleared the cache in my Chrome browser and it still remains.
How can remove the it from my cart and only get the promo plan?
Ran Speedtest by Ookla (speedtest.net) and it used over 1gb of data. On Flex plan that is over $10. Just a warning to those on the Flex plan to not use speedtest to test Google Fi's network.
I'm on the Flexible plan with a single line. I'm thinking of replacing my phone with one of the Samsung 26 phones purchased thru Fi. The phone seems to be deeply discounted.
So I'm guessing that there are some potential pitfalls, when migrating to the new phone? I contacted FI support...they said replacing my phone is okay for the promo
I know that I need to connect the new phone, to the email address associated with my Fi account.
Will the new phone ask me during power up, if I'm transferring my existing line?
Where are my likely screw up points? ** I did read an earlier post, but gee, it was complicated. Tell it to me like a 5 year old!
THANKS
Edit 1: Should of titled this "If it looks too good to be true, it probably is"
Trying to decide how best to utilize the new 75% off promo with my Note 10 that doesnt work with an eSim. I travel in 4 days -- is there any way to sign up to the promo but pickup a kit locally at a Best Buy or another retailer who may sell it? Or may be there's a way to request Fi to expedite physical SIM shipping for free - does anyone know where I could call?
Also, are the plans of equal capabilities (speed, uptime etc) whether one uses an eSIM or physical SIM? Will be equally easy to port my current number to Fi down the line if I choose to get a physical SIM wiht them?
I teach online, and as a part of my job I have to sent text messages to students regularly, and often the same text to several dozen students at once. About a month ago, I was sending a reminder about course deadlines to all 300 students, and all of sudden my RCS chats stopped working. I believe I may have triggered an anti-spam in the network. I tried to get it fixed with support, and after all of their troubleshooting, which I had already done on my own anyways, nothing worked. I figured I'd just keep rolling with sms for now, but I recently found out some of my students cannot send me messages or receive my sms messages.
I once again called support, and after an hour, they had me send them screenshots of failed sms messages. I did, and after a few days, they emailed me with that case number and told me to call and give them that case number so that I could be connected with the engineering team. But when I called, the service reps keep trying to solve the issue themselves and refuse to send me to the engineering team. Instead, they once again send me through the troubleshooting process, and then ask me to send them screenshots of failed sms messages, again. This is pointless, as the most recent failed messages that I've sent are the same ones from last time. I don't know which students may also having the same issue, so I have no way to know which students, other than the 1, cannot message me. But the CSR refused to accept that answer and insisted on "opening an investigation" even though they did one already.
how can I check to see if my most payment was posted to my Google Fi acct?
my credit card on file expired last month. I forgot to update it on Google Fi website.
Yesterday, Google Fi sent me an email saying the payment was declined.(not surprising, since the expiration date was not updated) I went ahead and updated the credit card number and expiration date.
However, as of this morning, I can't figure out how to see if they processed the payment again.....if they did, how do I see that it was posted to my acct? I'm going to Europe next week and don't want to arrive and find out that Google Fi turned off my service because of this.
I'm on TMo, about to take up the 75% offer from Google. So it looks like I just have to download the Fi app to activate service. For those who've switched from TMo, did you have to notify TMo that you're switching? I also have their home Internet and not sure how that's going to change, anyone in that situation, I'd appreciate info about your experience as well. Thanks.
I've been with Fi for 3 months. Phone call quality is ok, but a little crackly. It's especially bad when someone is trying to leave a voicemail - multiple people have commented that the greeting or receiving message sounds terrible and they're not sure if the call is going through.
I'm in Chicago suburbs, but should my phone's location even matter for the vm greeting? Is there something I should change or a setting to review?
Seems like there are ton of different deals that have sprung up since I started looking into google fi last week.
I've been with TMo for over 10 years on their employee plan, but now they're making switch to a more expensive plan right when my S21 Ultra is on its last legs and i need a new phone ASAP. I tried upgrading to a pixel 10 pro on Tmo, got it, then realized 128 gb's wasn't going to cut it, and thats all they offer. Then they smacked me with the plan switch and increase. Guess I've just been lucky to have stayed on employee pricing this long since leaving the company over 8 years ago...
I was just gonna get the 256 pixel 10 pro with google on unlimited premium which would cost $10 less per month than TMo with the 128. Just checked again and I guess the $10 savings is only for 24 months, which is fine I guess. Gotta return my pixel 10 pro to TMo today before I decide on whether or not to switch. I just reactivated my old S21 ultra.
But now the pixel 11 is right around the corner, specs and pricing were leaked, and I'm seeing new deals?? It's uhh quite a lot, and I dunno if I can or should wait for the pixel 11. From what I've read its not much of an upgrade ...
Hello, looking for help. Can’t activate a new line. Steps 1 and 2 and eSIM activation goes well but then I return to the app and it seems to be updating but then nothing happens. Done this a couple of times after deleting the eSIM and reinstalling and deleting and reinstalling the app but no luck. I also noticed this only happens when I switch my data to the google fi eSIM, otherwise if I’m using data from the old eSIM it doesn’t seem to be doing anything. I have recently upgraded my iPhone 16 to the iOS 27 beta, could this be the reason? What am I doing wrong?
