I leave a note on the gate that is unlocked and they leave a call slip! Can people really be this stupid? Do they enjoy coming back? Do they make more money for wasting everyone's time??

My package got the notorious "Clearance delay" status on tracking. It request manufacturer's name and address. I called Fedex and they said the paperwork was submitted today at 1:40-ish (not sure if AM or PM... I was so frustrated I forgot to ask lol).

Did anyone experience this issue? If so, how long did it take for your package to get released? Looking to ease my mind here...

I ordered a new ASUS laptop for college, around $2,500. This wasn’t just some random impulse purchase either. I spent days researching which laptop to get because I needed something strong enough for college/engineering work but still portable. I finally picked the ASUS ROG Zephyrus G14 and had been waiting for it all morning.
FedEx tracking said it was supposed to arrive between about 1:25 PM and 3:00 PM.
Then, before that delivery window even came, I checked the tracking and saw it had been marked “delivered” at 12:49 PM.

I went outside immediately and the only thing at my front door was an unrelated Amazon package under my dad’s name. It wasn’t from ASUS. It wasn’t my laptop. It was just a laptop case for something else.
At first, I thought maybe FedEx marked it delivered early by mistake. So I called FedEx and opened a case. I also called ASUS because they’re the shipper. ASUS opened a case too, but they basically told me the investigation could take up to 10 business days. That annoyed me because this is a $2,500 laptop I need for college work, not some $20 accessory.

Then the situation got weird. I called FedEx again, and the rep told me something like:
“The driver was intercepted, and the package was given to you.”
I was confused because I never intercepted any driver. I never received the laptop. Nobody in my household received it. Nobody at my house authorized anyone to take it. And the package never reached my front door.
Later, I found out the FedEx case had apparently been closed because the notes said the “customer received the package” and that someone signed using my last name.
That’s when it went from annoying to creepy.
I disputed it completely. I did not sign for anything. I did not receive anything. Nobody in my household received it. Someone apparently used my last name, and somehow FedEx treated that as valid.
Eventually the case was reopened and escalated to FedEx security. I was told it was reopened because of improper shipping/delivery procedures, since apparently handing a package to someone during transit is not normal policy.

From what I was told, there is camera/video footage connected to the incident. Apparently, a car was following or tailing the FedEx driver in my neighborhood. My neighborhood is huge, so this wasn’t even directly in front of my house. The car allegedly stopped the driver before he reached my address.
According to the notes/information I was given, the person showed the driver my tracking number, my address, and my last name.
Then the driver handed them my laptop.
So somehow this person knew enough about my shipment to stop the driver and convince him to give them a $2,500 package before it ever reached my house.
My parents ended up filing a police report. An officer came to my house, I explained everything, and the report was labeled as forgery because someone signed using my last name.

Today I spoke with FedEx security. They said their role was basically to review the footage/details and determine if there was a policy or security issue. They told me they did find an issue and said it was entirely FedEx’s fault. They said they would now communicate with ASUS to see how the internal issue gets resolved.

So now I’m waiting on ASUS and FedEx to sort it out, but I’m still mad because someone apparently walked, is FedEx/Police likely to investigate the actual person who took it, or are they mostly just going to determine fault and settle it with ASUS?

My questions:

Has anyone ever had a FedEx package intercepted before it reached your house?

How would someone even get the tracking number, address, and last name unless something was leaked or accessed somehow?
(The only thing I can think of at the moment is it being an inside job from the same workers, or a hacker that was able to track the exact package at the exact time)

And realistically, is FedEx/security likely to investigate the actual person who took it, or are they mostly just going to determine fault and settle it with ASUS?

I’m trying to stay calm because FedEx security basically told me I’m in good hands, but this whole situation feels insane. It wasn’t delivered to the wrong porch. It sounds like someone literally intercepted the driver and got my laptop handed to them using my information.

hii

i'm wondering if anyone has experienced something similar or can offer some advice about a package that fedex has declared lost(?).

the shipper sent the package out on june 19th, and the expected delivery date was supposed to be around the 25th. however, the package seemed to be stuck at memphis since the 20th of june with no further updates.

i have contacted fedex support about this and they opened a support ticket for the shipment.

i didnt receive any updates on my package since then, until this morning. the email basically said it was lost and to contact the shipper.

i cant really see how contacting the shipper would solve the issue. in my opinion this is fedex's fault for losing the package and to me it sounds like they are trying to shift the blame off themselves. and even if i were to contact the shipper, i believe that there is nothing they could possibly do, since they already shipped it off, and the items in my package are irreplaceable.

ive been using fedex for about 3 years now, and have never experienced any issues until this package, so i never understood peoples complaints against fedex. is it too much for me to expect a service i paid for to be delivered as promised?

does that email mean that fedex has officially given up searching for my package, and i will not be receiving it, even in the future?

has anyone else experienced a similar situation? what would you suggest i do?

If you have a package that was delivered to your address correctly, but the name doesn't match anyone living there, don't bother contacting FedEx. Their response: "We deliver packages to addresses not people."

Not a big deal for this one, it's just a corporate benefits card. But it'd be a real bummer if this was something sentimental and FedEx refused to return it.

I tried to contact customer service using their phone number, and oh my God, I'm not lying when I say that the person who answered was a damn bot that didn't understand a word I was saying... I was telling it that I needed my package delivered during a specific time window, but it didn't listen at all—it just kept asking if I wanted to change the shipping address

And on the website, I can’t find the chat feature to send a message and get a helpful answer.

What am I supposed to do? Please, someone help me.

I ordered two things from japan last year in novemeber. First being a suspension part for 1000 yen and second being some speakers for 30,500 yen usd total comes out to $214. They sent me these documents for the tariffs charged but it doesnt seem correct. Can anyone better explain why im being charged the $120.

To preface, all required import documents were indeed clearly included in a nice little clear baggie on the side of the box. Never had an issue with FedEx until now.

Take a look at the tracking details- Ya’ll really just said f it, slap a return label on it, huh?

So I ventured to the local Express location looking for answers. Guy working there told me to basically kick rocks, I can’t help because this is going Ground. Cool. No problem. Ventured to the nearest Ground location.

Ground location guy could only help with shipping the package again - but I would need to pay for it AGAIN, after postage was already paid for. He said I would need to call into the customer service line because he was unable to tell me anything about the tracking, and why it was rejected.

Ok, no problem. Let’s call in.

For the next hour and a half, I was transferred around to various desks because no one could answer my simple question:

“This package was returned to us because it was missing import documents, but the import documents were on the side of the box”

Transferred to “Billing” , “Exports” , etc. yet no one was able to assist .

How can I escalate this further?

My neighbors deliver my packages delivered to their houses. I couldn’t even open a tracer on my packages, they say ‘contact the shipper’ and close out the inquiry. Chewy uses FedEx, I won’t order from them again.

Yesterday I paid for a priority overnight shipment to be delivered today and almost 24 hours later it’s still stuck on ‘label created, we’ll update when we get the package.’ I do this regularly and have never had this issue. I don’t always ship with FedEx but I’ve ordered more than a hundred packages from this same exact vendor and have never had a problem so please don’t give the default answer of “if tracking says they don’t have it, they don’t have it.” I understand that there’s a first time for everything and that it’s always possible there could’ve been a mistake at the warehouse but like I said these guys are pretty efficient and they would never intentionally hold back a package. I always message them every time I order to verify that the package will go out that day and I always get the same answer, yes. What I’m looking for is anyone else having a similar issue right now with the tracking being stuck or issues in the past with packages being delivered without any updates. Is it possible that their tracking system is just glitched and I should expect my package to be delivered today? Or am I just screwed and the package somehow disappeared without a trace during the scheduled daily pickup at the warehouse.. so very frustrating and concerning😞 thanks for any insight

Every time I open the FedEx app I get the error message that says FedEx app keeps stopping. How do I get rid of that?

Have currently been having legal problems and letters from a debt collection agency (control account) over an import fee on a parcel I never received and had to get a replacement for. it was signed as delivered to me on the original parcel yet I was in work at the exact delivery time so I couldn’t have took it

I got my replacement and paid the import fees on this, I did not pay the original import fees for the original package and this is where it has come from. I have tried contacting FedEx over the phone and to their ukinvoicequery@ email address, I had a response once asking for my invoice number, it’s now been 3 weeks and I’ve not had a reply along with my follow up emails, feel like I’m stuck and I’m going to have bailiffs coming with a debt that’s racking up

Original id for import fees isn’t opening so I can’t even pay then dispute with FedEx and then argue for a refund (it’s only £18.92, now £58.92 with a threat it’ll be handed over after 7 days to another agency adding £25)

Do I have legal ground to tackle this? I fear if I don’t get a reply from FedEx I’ll end up having to go a legal route to tackle it as I will not be paying for this

Someone please tell me why a driver just pulled into my driveway, blaring music, slamming the doors, shoving boxes onto my porch at 10:30pm.
My 6 month old is wide awake now and I’m livid because i feel like it is wayyyy too late to still be driving.

I ordered a parcel with international priority US to Italy, and whike it seemed to move fast initially, the updates have been weird, why is it updating in Menphis after reaching France? What is going on?

Paid for express pickup at home and driver marks package as picked up even though it wasn't. Called fedex and they said the driver scanned someone else's pickup number by mistake but someone from local facility would call me. The did pretty quickly and were very apologetic and said they talked to the driver and he was going to come get my package still. They tell me to keep the package outside and give me a new time for tonight. Time comes and goes and guy never shows up to get the package. Of course by this point there is no one at Fedex to talk to because they are closed.

I scheduled (and paid for) another pickup for tomorrow but is this driver likely to pull this again? Is there a chance its a different driver? We've had issues with Fedex express driver(s) not ringing the doorbell when signatures are needed and this is now the 2nd time we've had a driver lie about packages being picked up when they aren't. Its always with Express too never Ground. But I don't know if its the same person or different drivers.

I'm not able to drop off the box hence why ive spent nearly $40 in pickup fees only to still have my box. Hoping maybe its not the same person every day?

Package departed hub but haven’t received any scans/updates since. What are the odds it’s still on the way? Had a scheduled delivery date of July 20th but obviously missed that.

Today i called with Customs to see check whats going on with my package and they said they can't deliver it to me bc there is something inside which is against the healthindustry rule... LoL it is not even harmfull for the body or anything! But in my country you can Legaly buy cigarettes which is obviously harmfull for your body and at the end you get Cancer and many other bad stuff from smoking etc.. i paid almost 200 $ for it which is a lot. And i want my Package! at the end of the phone call he wished me a nice day and vice versa but yeah ofc i having a nice day when he said it cant be shipped bc of the fucking health company 😤

Should i call the Customs again and ask them if they can do something to ship it to me ?

My company has been dealing with this issue for a very long time. I have been tasked with solving it and now I see why it has taken so long. We have one office and 57 different LLC's that people ship to. We do not know who is shipping to us, when they are shipping to us, etc. We want to have an account number per LLC linked under our main account log in.

I have been on calls with FedEx trying to figure it out and they want me to create 57 different log ins and then link the account numbers under the main account through a spreadsheet they have. We don't want 57 different log in's we just want an account number and our LLC name all associated to the same address and admin. Is there any way to do this without having to create so many log ins?

Edit: I was on calls for so long today but I think we finally fixed it and found a solution. My call notes are below so if anyone has an issue in the future maybe this can be helpful. I found the subreddit looking for an answer to my own issue. I am leaving out any details that could impact privacy.

Call With FedEx

• Issue: Need to get notifications for all of the packages coming to this address regardless of the LLC name. When I try and sign up for advanced delivery tracking it says I can only do that with a residential address
• Call Contents:
• Technical Support #: 1-877-339-2774
• I spoke with a technical support representative our conversation
• We bypassed the "residential address only" issue over the phone to give me access to Advanced Delivery Manager
• He sent a request to an account representative who is responsible for giving me access and keeping me updated on when I will be able to access the advanced delivery manager.
• Next Steps: I will be receiving a call back from the account representative who is responsible for adding the information of our address so we can get notifications for any delivery that we have.
• How does it work?
• FedEx picks up a package from the sender
• FedEx scans the package from the sender to input it into the system. This is the process that lets the sender and receiver know when to expect the package if the tracking number was shared.
• FedEx recognizes our address in the system and gives the administrator of the account it is linked to access to the tracking information without the tracking number being shared by the sender to receiver.
• FedEx does not need to associate the account name, although depending on who is working at the front, we may need a picture of the list of entities for verification purposes.

They seem to always bring packages to our house instead of our neighbors that are 107 or the other 106 that's a few houses away, but both of them are on a different named street entirely. This has been an ongoing issue for 6 years.

I know this is nowhere near as bad as some of your experiences but it’s kind of unbelievable that this is gonna be here Thursday when it’s sitting in a warehouse across the country for all I know

Anybody else having trouble with Canadian customs?

Have a package sitting with CBSA in Calgary since July 6.

There shouldn’t be any issue with imports or duties as I purchased a watch direct from a manufacturer, paid in CAD including all relevant taxes.

Called FedEx and was told they have not received a request for more info, it’s just awaiting clearance

Just wondering what a typical delay looks like and if there is any way to escalate an inquiry via CBSA?

Is anyone else having issues with their support ticket opening? I made a claim as a guest (looking back I probably shouldn’t have done that) but it’s linked to my phone number. I’ve gotten a few texts essentially just saying that it’s being “looked into” but no updates aside from that.

However, anytime I try to check the status of the claim an error pops up. Does anyone know why this would happen?

The delivery address did not have the apartment number yet FedEx marked it as delivered and “left at front door”. I have no idea where the package is and neither do my neighbors or the office attendants. I didn’t notice the apartment number was missing until it was “delivered”. It’s $480 worth of goods inside and the shipper says they aren’t liable once it’s marked as delivered. Am I screwed?

This facility is literally an hour away from my house....