r/DollarTree 22h ago

Management Questions Scheduled

2 Upvotes

How do you print off the wall schedule to hang on the wall


r/DollarTree 20h ago

Rant/Vent FAMILY DOLLAR 100% customer satisfaction guarantee.

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27 Upvotes

The screenshot above is from the Family Dollar official website Family Dollar return policy that is at the end of their policy policies

so first let me start off with I apologize. I do talk to text and that’s how I’m doing this so if there’s run-on sentences, my grammar is off, or if I am just annoying I apologize.
I wanna start off with I worked for the dollar tree for many years and I’ve been in retail many years. I understand return policy probably better than most especially because I’ve also been in recovery 10 years and I was one of those idiots who would Try to hustle with receipts and return things and get money. so believe me when I tell you that I get it I understand why customer service representatives do not do returns or want to this being said, I went shopping today and stopped at the Family Dollar in my neighborhood that I just moved into while out ahopping my phone died so I go to the Family Dollar and I purchased a USB cord and the wall plug included in that also dog treats dog toys I can’t ever go anywhere without buying my boys stuff,
So I get home after my shopping I plug in my phone, not charging so automatically noticed the problem with the wall plug or the cord. Before I even walk the mile back to the store to do this return I look it up online the Family Dollar return policy. Yes I read it. I know it back-and-forth, especially because it’s very similar to the dollar tree. Electronics no returns only exchanges even with receipt. OK fine tell me this does the hundred percent customer satisfaction guarantee part of a return policy Trump that? The items I bought were the brand Family Dollar. This is right in the return policy underneath the electronics that no matter what as long as you have your receipt and it is a family dollar brand you get a full refund on the way you made your payment are you following?? I get to the store and before I even open my mouth representative behind the counter nasty little girl. She was basically threw the items back at me and wouldn’t hear anything about the policy that’s online or in any Family Dollar policy . And continue to just speak louder with her finger pointing at the return policy that’s on the counter that said anything electronic is only an exchange. You can Google it and it’s right there Google what is the return policy at Family Dollar? That’s it and it comes up and it’s the very bottom no matter what if it is a brand of Family Dollar you have 30days from the original purchase anyway it doesn’t matter. My purchase was like four hours ago I am aware that I am on a rant right now. I am just so perturbed and upset with how I was just treated and walking my mile back home with a broken USB and plug after speaking with the representative on the phone who just said rest, assure the district manager will be calling you and I said how do you know what district I mean you didn’t even ask me what state I am in so my question would be how many people have experienced this I mean I guess I’ve never realized that Family Dollar really isn’t a family store like when I worked at the dollar tree it felt like family there. My bosses were awesome. The district bosses were awesome and everybody got treated the same. I am just absolutely livid right now and again it was a I think a $10 purchase so it’s not like I’m trying to rob the bank here so what does Family Dollar train their associates? I’m gonna try to attach a picture. Hopefully that screenshot worked. I’m not very tech savvy this is my first ever posting on Reddit. I’m sure people are gonna hate me. Either way, I appreciate the forum to vent. Added the picture of my boys here at the end no joke. I have to buy them stuff every single time I go out.


r/DollarTree 3h ago

Look what I did! some bevvies

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39 Upvotes

stocked it reallll good


r/DollarTree 35m ago

Associate Questions Can someone pls help me

Upvotes

I got a job offer at dollar tree but when it was time for me to accept my job offer on workday there wasn’t a button for me to accept it and the hiring manager said that she has never seen this before and even called a different manager is there an hr number I can call so they can accept it for me or is there anything I can do?


r/DollarTree 1h ago

Associate Questions Applied online and immediately rejected

Upvotes

I applied to an associate role at one location and i saw that it wasn’t even 10 minutes but i was apparently no longer considered. No worries, i tried another location and this time i noticed that my application immediately was inactive literally right after i applied and it was no longer considered. Is this normal


r/DollarTree 2h ago

Customer Disscussions Undupe!

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6 Upvotes

Guys this one really does it for me so much so I’m willing to splurge! What is this a dupe for??? Please help me!


r/DollarTree 6h ago

Associate Questions UoM stores… what departments require the specific barcode tags?

1 Upvotes

My store and my friend’s store seem to have different requirements, so I’m wondering what other stores are doing


r/DollarTree 6h ago

Associate Questions Applied

3 Upvotes

How soon do I call the store and ask about my application? They never seem to call me back lol


r/DollarTree 20h ago

Associate Discussions Lied to about pay rate

10 Upvotes

Just found out today after 10 months that my pay rate is $9.00/h, i was told during my interview that it would be $9.50, i was told 8 months ago that i was getting a 50 cent raise. Checked my pay stub today and realized the entire time id only been making 9, but because the offer letter said 9 and "part timers can't get raises" nothing will change, and because it was all verbal there is nothing to be done and managers are going "i dont remember telling you that"