After they have refused to honor the warranty on my Alienware laptop they finally shipped it back to me unrepaired. Now I am demanding that they refund the $170 that I paid to have the warranty renewed recently.

I have been a Dell customer for about 30 years. My entire family has purchased Dells at my recommendation. All of that is about to change simply because they could not honor a simple warranty.

(To get ahead of any questions: they claimed that they could not perform the covered repairs because of supposed user damage. When I sent them the laptop, there was no user damage evident. They tried to get me to pay an additional $100 to fix this phantom "user damage" so that they would honor the warranty.)

I bought a Dell Inspiron 15 for around ₹80k during COVID, and it’s been a frustrating experience almost from day one.

The battery life has always been terrible. The Wi-Fi randomly disconnects, and I constantly have to reset the network adapter. Even when it’s connected, the internet is much slower than on every other device in my house. Overall, the laptop has never felt as smooth or reliable as an ₹80k laptop should.

On top of that, if I pick up the laptop from a certain side or hold it at a certain angle, it randomly shuts off. That definitely shouldn’t happen on a laptop in this price range.

I’ve literally tried every solution I could find on YouTube, Reddit, Dell forums, and other tech forums. I’ve reinstalled drivers, updated the BIOS, reset network settings, and even reinstalled Windows. Nothing has permanently fixed the issues.

During the warranty period, I took it to the Dell service center multiple times. They tried different fixes, including reinstalling Windows, but they couldn’t solve the problems either. Each visit consumed a lot of my time, and before I knew it, the warranty had expired. The laptop still has the exact same issues.

I genuinely feel like I wasted ₹80k. Looking back, I didn’t know much about laptops back then, but now I realize I could’ve bought something much better for the same price or even less.

If you’re considering buying a Dell Inspiron, especially if you’re spending this much money, I’d strongly recommend looking at other options first. My experience has been nothing but frustrating, and I wouldn’t want someone else to go through the same thing.

I am an IT Professional at a major University here in the states, and have had nothing but issues with getting Dell to honor their ProSupport contracts. They regularly treat the claims as basic consumer level claims and refuse to provide service, support, and parts with any measure of speed of purpose. "Next day" turns into weeks long arguments with Tier 0 or Tier 1 Support reps quoting out of, and sending us copies of, the consumer at-home support contract. If this continues to be the case, I will have no choice but to advise our institution to move away from Dell Support at the very least, if not away from the company as a whole.
Very unsatisfied with the responses thus far.

Anyone else have similar issues in the professional realm?

need help!! corner has been cracked. no cracking sounds when opening and screen is properly working.

Hello!

Around 4 years ago I bought a (rarely) used Dell XPS 9560. It's survived me through the end of high school and the end of university. Now, I'm working as a video editor for a new, small-scale company. I've struggled a bit with this laptop for video editing, with lag and consequently a slower workflow, and I think I need a battery replacement or a RAM upgrade.

I absolutely love this laptop, but unfortunately it's starting to affect my work. I just graduated and can't afford to replace it, so I want to invest in it. How much will its performance increase if I get another 16GB ram stick to upgrade to 32GB and battery replacement? Would it be worth it?

Any advice is welcome <3 thank you!

I bought an Alienware AW2725Q monitor in Japan from the official online dell store. As everyone advice me I contacted to dell and told the case that dead pixel was there. Yet they said the guideline says replacement needs at least 5 dead pixels. Can you guys help me get a replacement by teaching me if dead pixel on arrival still is considered in the 5 dead pixel guideline since it CAME did. If it applies, do I have any way to get a replacement. I have until July 26th for the initial 10 day refund page to close.