All right, I recently installed a Kenwood DMX8709S in my 2007 Hummer H3 Base with the Monsoon system. I am using the CRUX SOOGM-15 interface and a Pixel 9a running Android 16.
The main issue is that Android Auto keeps disconnecting and reconnecting. Sometimes it seems to work fine, and other times it becomes extremely finicky. I checked the firmware on the Kenwood, and as far as I can tell, everything is fully up to date.
I just got off the phone with Crutchfield. I have a limited amount of time to return this radio and use the replacement, but installing it was a massive pain. Before I pull the dash apart and do the entire installation again, I want to make extra sure the radio is actually defective.
What should I test to figure out whether this is the Kenwood, my phone, the Android Auto software, the USB connection, wireless interference, or something in the installation? Has anyone had this problem specifically with the DMX8709S?
I also do not have factory steering-wheel controls. I really need some kind of tactile volume control because using the touchscreen while driving is terrible. Has anyone used an Axxess RFASWC or another physical remote with this Kenwood? I would be fine with buttons or a small knob mounted to the steering wheel or dash. I mainly need volume up, volume down, and preferably pause or skip.
Basically, I am trying to figure out whether I actually need to replace this radio before my return window closes, and what physical control options will work with it.