r/BorderCollie • u/Jayd2832 • 20h ago
Groomer (extreme) issue and question
Hello!
We're besides ourselves today, and I'm hoping someone can reassure us, or tell us we are for sure in the wrong lol.
Our BC is super anxious--meds, private training, the whole gamut to only minor improvements with lots of reactivity and extreme reactions. One such issue is brushing -- we can use the soft side of a brush for 1 swipe okay, 2 swipes she tries to get away, 3 swipes she pees on the spot (and is a dog that NEVER has accidents).
So, we admittedly don't do much in the way of grooming unless it seems like it is getting bad. The other side of this is that my parents watched her 1.5 years ago and took it on themselves to cut her hair. It was a chop job and the opinions we got from BC owners were to grow it out for a year so we could make sure her coats were even.
We had our annual check up a month ago and got a rec for a fear free groomer. The vet said everything was good, but they made sure to point out that she had some pretty bad ear and undercarriage matting. We knew this and took the opportunity to get their input on a place to call.
We get an appointment, they say they'll block off 3 hours to make sure it all goes well. I drop her off, they call and say they might have to shave down the matting instead of just hand clipping it, and I'm okay with that. The appointment lasts 45 minutes.
I get there, they have me pay, and THEN they bring out our dog. They shaved her completely! In their account notes online, they say we have neglected every aspect of her physical well-being, and that we need to bring her in regularly to avoid these issues (mind you, they said nothing to me in person).
I know she is very hairy, but I've attached the photos to show the before/after (all from this month and today)
First and foremost, is her hair going to be okay? We are really worried her coat is wrecked now.
Second, do we have legs for a bad review? Their online notes seem like pre-posturing, and they seem to have ammo for every 1 star review on google.