Hi everyone,
I recently had my sedan (factory alloy wheels with relatively low-profile tires) towed using a front Wheel Lift and rear Dollies.
When I picked up the vehicle, all four rims had new scuffs and gouges along the outer lips/spokes. (The release form was signed acknowledging the damage upon pickup).
However, when I reached out to the towing company, the general manager claimed:
Her argument is basically that because the equipment is designed to contact the tires, it's physically impossible for them to scratch or damage alloy wheels.
I wanted to ask mechanics, tow truck operators, or anyone with experience: Is this true in real-world conditions?
Specifically:
- Wheel Lift (Front): How do the metal L-arms/scoops, metal ratchet buckles, or chain hooks interact with low-profile tires/wheels during installation, transport, or removal? Can metal contact the rim if the operator is rushed or in a tight spot?
- Dollies (Rear): How are dollies installed and removed? Does using the metal pry bar/lever to lift the wheels onto the dolly frame carry any risk of scraping the rim face or lip?
- Have any of you seen wheel/rim damage caused by wheel-lift or dolly setups before?
I'm trying to understand if her explanation is just a "textbook ideal scenario" versus how these rigs actually operate in the field.
Thanks in advance for your insights!