I honestly don’t know if I’m overreacting, but I feel really burnt out and disappointed with my experience working at KFC.
I’ve been working here for over 6 months, and I only do two 4-hour shifts a week. I’m not someone who refuses to work or expects to only do the jobs I like. I understand that in fast food everyone has to help wherever they’re needed.
What bothers me is feeling like the effort I do put in is never noticed.
One thing I’ve always been proud of is my customer service. I’ve had multiple customers leave appraisals saying I was friendly, helpful, and made their experience better. I genuinely enjoy helping customers, and I feel like that’s an area where I do a good job.
The problem is I feel like management mostly focuses on the negatives. I’ve mentioned the positive feedback I’ve received before, but it never really felt acknowledged. Meanwhile, when there’s an issue, it feels like it becomes a major problem straight away.
Recently I had a shift that really pushed me over the edge.
I was moved between a lot of different tasks throughout the shift: organising the freezer, cleaning freezer mats, front house, checking the restaurant, replacing bins, and then eventually being put on mash and gravy.
I don’t mind helping with different jobs, but when I got put on mash and gravy, I had to spend a lot of time finding supplies and getting everything ready because some of the things I needed weren’t there. After around 45 minutes, I had only completed two trays, and my manager questioned why I had only done that much without really acknowledging the time spent setting everything up.
Later I was told to continue doing mash and gravy until 5, even though I had originally been told 4. That was the point where I was already extremely frustrated.
I’ll admit I didn’t handle the moment perfectly. I got overwhelmed and some swear words came out while I was explaining my frustration. I wasn’t threatening him or trying to intimidate him, but I was clearly upset.
What made it worse was the way I felt I was spoken to. Every time I swore out of frustration, he raised his voice and focused on the words I used rather than actually listening to why I was frustrated. I felt like I was being talked down to rather than having a proper conversation.
I ended up being given a coaching log and was asked if I wanted to finish my shift or leave early. I chose to leave 20 minutes early.
Then today I had to call out because I was severely sleep deprived. I know I gave late notice and I apologised for that. My manager responded saying this wasn’t the first time, that there had been several complaints about my performance, and that they weren’t happy with my productivity.
The part that upset me most is that I had never actually been told about these complaints before. It feels like I’m being judged for things I didn’t even know were problems.
I’m willing to improve. I know I need to be reliable, do every task, and communicate better. But it’s hard not to feel demotivated when it feels like your good work is ignored and you only hear about what you’re doing wrong.
For anyone who has worked at KFC or fast food in NZ, is this just normal? Am I being too sensitive, or does this sound like a management/communication issue?