today i had to have a locksmith come and make me a new key for my 2002 Acura Rl and im like genuinely sick at how much i had to pay for the service, especially since i had to take a loan out.
first the guy came and took about 15 minutes to open the door and then took apart something in my glovebox and started making the key. hes quiet and doing something on his phone and seems confused as hes working on the key.
eventually he calls me over and explains that he was only able to make a key that can open the door and everything else, but that a code is needed to get it to actually turn the ignition. and that he cant do that because "only 10% of locksmiths can code that." he then tells me that everything would be 423, i paid him and then he left after telling me that a technician would be by shortly. i went into the car and found the glovebox locked and when i went to open it the little lock barrel thing came out with the key and i was unable to open my glovebox.
six hours pass before i call them again, and they tell me they thought the job was done and they would send someone out. that guy says they tried to contact me but I didn't answer (i hadn't received a call) and that he would fix it in 20-30 mins. i go down to check and he tells me that he had to make another key because they other one didn't have the correct chip, that the key from earlier is just to open the car and that it would be another 385 for the service. (he told me that it was because i "paid for a different service earlier") (he also very condescendingly explained the concept of a spare key to me, as if i hadn't ever thought about it before.) when i mentioned the glovebox he did something with the barrel and the keys and then seemed to fix it, shut the glovebox and just said "just dont use it". when i tried to open it after he left i found it locked fully cause it was shut before i could turn the lock off.
is this normal? i only got an itemized bill from the first guy, and i was just so done i didn't push back on the second guy saying "the receipt is good enough right?". I'm trying to figure out if i should be upset about being scammed or not.
---UPDATE---
I placed a review on the Google page and the owner called me and proceeded to bully me into taking the review down. he offered a 50 dollar refund and kept adding to it as i got angrier and angrier. i ended up taking 150 after he practically threatened to come to my apartment. he refused to believe that my problem was with his employees and not just the price.