r/web_design • u/jroberts67 • 1d ago
The reputation our industry has is appalling
I spend a few hours a day, every day talking to prospects. Without fail, most of them launch off into a "let me tell you about my last experience" story and it's just so depressing to hear; from flat out scammed, to "it took them 10 months to put up our 5 page site" to "we paid 10K for a custom site and turns out it's just an out of the box theme" to "support disappeared as soon as it launched." The bottom line is I don't spend most of my initial conversation about what they need and what my agency can do for them, I spend it building trust. And I can tell you this much, even with our references and all the client's sites we've built over the years, none of that matters to them. It's such a shame as soon as you say "web design" to potential clients the word think that comes to their mind is "scam."