Needed a dress for a black tie wedding this September and fell in total love with this one! I’m prayingggg it comes in with no defects!!

the leather just needed some conditioning, the insoles are lifting and soles as seen better days, might take them to the cobbler.
and the gucci bag i was skeptical at first because of the canvas logo and the reputation of them selling fakes but i thinks is real
overall im very pleased

https://www.therealreal.com/products/women/handbags/crossbody-bags/bottega-veneta-nylon-messenger-bag-uh3c4

Made me laugh

Anyone else feel like shipping has gotten even worse lately? We pay $16 for shipping and it takes days for an order to ship out and over a week for items to arrive. It’s especially annoying because the return window starts once the item has shipped not once it’s been delivered. I have an item that is scheduled to arrive two days before the return window is up.

They think this is worth double the retail. And pretty sure it’s fake.

Do they not offer this discount anymore? I realize I haven’t seen it in a while

I am bringing about a dozen items to the Summit NJ location this weekend (shirts/pants from Loro Piana, Brunello Cucinelli, Ralph Lauren, Canali, and Eleventy). How long does the process usually take from dropping off in person to items being sold?

I imagine the Loro Piana pieces would sell quickly, Canali less so. Wanted to know what other people’s experiences are selling consignment on TRR.

I bought a LV bag on Saturday (7/18) knowing that it would not ship til Monday. I got an email on Monday morning (7/20) that the bag was being prepared to ship. It is now Wednesday (7/22) and my tracker still says item not yet shipped. I have texted customer service and they said that it is at the Perth Amboy warehouse in New Jersey, and basically that I purchased the item during an inventory transfer, but the item is in fact in the warehouse. They have escalated the complaint and refunded my shipping costs. I have also been hounding them about this issue. Is this going to be a quick fix? I am assuming all that needs to be done is they need to find the bag and ship it, but how long is that going to take? It has already been scanned into the system since I got an email Monday saying that it was preparing for shipping, so I am hoping that this will be a somewhat quick fix, but if anyone has any inside information that would be great. This is my first designer bag and I am a bit anxious that I am not going to get it anytime soon.

Long time buyer from The Real Real but haven't consigned in years! I had about 30 times ready to sell and thought TRR is the best place to do this in bulk.

I work in Operations and Strategy professionally and was shocked at the experience so wanted to share and see if this was isolated or if this is the standard.

1. Booked an In-Home appointment. It allowed me to grab a time for the next day and then I received an automated email confirming my appointment for an address from 9 years ago.

2. I immediately think I've made an error but cannot change it, cannot rebook (change the time but not location) and double checked my TRR address book - only my current address is listed. Wherever it grabbed my 2017 address from must have been internal and could not be changed.

3. Contact support. The phone line texting "MY TRR" and "REAL" gave me "this service is not active" to both messages.

4. I immediately email support asking to update the address. A reply is received the next day telling me to wait another 48hrs for a reply even though the appointment was in an hour.

5. My TRR Concierge ends up texting me which allows us to coordinate everything - correct the address and organize the consignment time. Note, I live in a completely different area - minimum 30 mins to get from one to the other so he was very sweet to coordinate this

But then I never hear anything from support and nothing has changed in the system. I do genuinely expect that if they reject any of my pieces they'll be shipped to the old address

They took a lot of my pieces but I don't really have high hopes here.

What does it mean if a listing features only imagery from the brand (with models etc) and only one photo of the actual bag?

Is it too risky since I can’t see the actual bag?

Can any of the 3 people who liked this please explain how this top works?

Got a few gifts from TRR from my siblings. Nothing expensive, but they all used my name and my address for shipping.

Well, I got banned on my personal account for a "multiple account violation."

Is it worth fighting this?

Just added this vintage Christian Dior bag to my collection! Based on the ‘Christian Dior Paris, New York’ label, I believe it dates back to the 1950s-60s. It was my first order with the realreal and I’m happy with it although I will refrain from buying off it again! would love to hear your thoughts :)

DM me - I’m super serious about this and will pay for the dress plus cover all shipping costs!

Can seem a lil dumb of a question but there is it; If an item is marked as a Final sale and cannot be returned but it turns out its fake, can it be returned?

new user!
made an account a few years ago but never purchased anything and redownloaded it recently because i’ve been looking for a specific dress. do they ever have coupon codes? im nervous the piece is gonna sell out but its kinda pricey rn

I bought this YSL Solferino in Blue last week and my package came today and I received a completely different item that’s VALUED LESS compared to the bag i ordered

First, The Parcel Box is completely damaged and squished i thought that it probably got stomped on. The whole box just looks like someone used it as a trampoline.

Second, I opened the package to see a black bag through the dust bag to which the bag i ordered is BLUE

Third, THEY SENT ME A COACH BAG. a BLACK coach bag

I have seen the horror stories with TRR here and Tiktok and I knew that it might’ve been to good to be true. Safe to say i will be sticking with Fashionphile or Ebay….

Has anyone had an issue with shipping lately? I know from old posts that the Phoenix warehouse was causing some backlog but I placed an order on July 4 and it's been over two weeks! I ordered a coat from a mid-range brand so it's not even something that would require extra time..

Not sure if I should just cancel the order and ask my bank for a chargeback at this point.

EDIT: A few hours after posting, they randomly cancelled the order citing an inventory issue!

Same exact jacket, one with tags for $1945, one with stain for $2250.

And of course they measured the sizes / dimensions to be totally different too.

Three people have added this to their obsessions. Please tell me you’re not one of them. If you are, TJ Maxx has this book on clearance.