r/steamsupport • u/i_drink_bromine • Mar 28 '25
Problem What is happening
Its saying uploading to cloud and then says failed to upload to cloud retarted steam and it didnt work. I just stopped playing 10 mins ago and noticed this
r/steamsupport • u/i_drink_bromine • Mar 28 '25
Its saying uploading to cloud and then says failed to upload to cloud retarted steam and it didnt work. I just stopped playing 10 mins ago and noticed this
r/steamsupport • u/No_Palpitation_4712 • Feb 25 '25
r/steamsupport • u/BadIdeas124 • Mar 02 '25
"I occasionally make mistakes and a missing image upload cost me my Steam library." Is that unrelated enough for a new help request?
r/steamsupport • u/JosephLouthan- • Dec 05 '25
I'm on a Mac. I was really excited about GeForceNOW getting to play Windows games on my Mac.
So I: - setup GFN - connected to my Steam account - purchased Stellar Warfare - played Stellar Warfare - had fun
And that's that.
Except a few hours later my purchase gets refunded and my account is locked.
I really want my account and I still want the game.
One caveat: when I tried to connect Steam to GFN, and 2FA came up, it kept asking: "Are you near VA or TX?" Living in KY, obviously I picked VA.
Steam: "Nope you're wrong." Apparently GFN vm is closer to TX? Who knew?
Is there anything I can do?
r/steamsupport • u/Beautiful_Quiet_6894 • Apr 30 '26
I got charged and made a ticket and contacted my credit card. But I never went on my account and made this purchase. My card is not even on my account. I also changed my password. How could this happen though. It also says it is going to be mailed to my address
Update: steam contacted me about getting a refund today. I wanted to cancel my credit card because I just think it was odd and if it really was a scam, it could be used somewhere else. I don’t know if anyone else had experiences but it’s definitely one of the weirdest things because my address was on file and it was being sent to my address and also my card was being used. Nobody to my knowledge that I know has access to my account. I was on the phone with a friend when all this happened and made sure to contact the credit card and see them within the hour so that might’ve helped things not sure. I made sure to change my password as well.
r/steamsupport • u/Awkward-Magician-522 • Mar 17 '25
Steam support notified me that I have a "gift purchasing restriction" when I inquired about helping me complete a gift purchase for my friend what even is this?! Never experienced something like this before, I haven't broken the steam rules, what should I do?
r/steamsupport • u/itsrainingcows • Apr 07 '26
I got messages from a valve employee saying I had to verify my account, I tried to unfriend and block, but they pop’ed right back up. I tried to change my password but this is the state of my steam now. How did this happen? Im sure I’ve been compromised somehow, but how do I proceed? I’ve opened a ticket with support, but I’m very clean, use 2FA and never used any third party thing..
r/steamsupport • u/Treaksy • Apr 03 '25
My steam account hacked and I have lost my account that I've had for a long time, I've contacted steam support does anyone know how long it usually takes them to respond for things like this???
thanks.
r/steamsupport • u/Money_Maintenance564 • Jul 13 '25
I have over a $1k plus inventory and got banned out of no where and have no idea why. I added my new card I got from my bank and deposited funds and steam didn’t accept the transaction. I am tripping out that’s the only idea I have on why I was banned. Am I likely to get unbanned or am I just stuck with this???
r/steamsupport • u/ceutrix • Jun 01 '26
r/steamsupport • u/Mr_Teddy15 • 6d ago
So just got this ticket with steam saying they need more information. I instantly told steam it wasn't me and to ignore any further requests.
Now I'm wondering how much information you need to create a ticket like this. Is an email or login enough or does this person know my password or other things?
r/steamsupport • u/stefanek__ • May 25 '26
My brother sold my AWP on the market and i cant contact support. It only shows error and i NEED help please
r/steamsupport • u/Lordbelus • Apr 12 '25
A user recently wrote to me that he accidentally reported me to Steam Support as a duper, even though he meant to report the profile that was duped.
In the chat he also apologizes for this and says I should follow the instructions as described in the picture above And write to the developer on discord,
has this happened to you too or is it real, what is the scam?
r/steamsupport • u/Focktart • May 14 '26
Few weeks ago my PC Was bluescreening every hour, I Diagnosed that it was my 1TB Hard drive ''dying'', I ordered a New Hard drive and it arrived like a week ago and I Installed it, Yesterday to Save my files from The faulty 1TB Hard drive that can basically die any minute, and So I moved like 800GB of files from one drive to another, OBS Gave me problems so I reinstalled it, Rockstar gave me problems too so I Figured out how to fix that, Now Steam wants me to download these games that are already downloaded to my computer, A Reddit post from a year ago suggested that ''You just press install and it will recognize that the game is already installed on your pc and discard the installation'' But I cant even press ''Install'' Because Steam Thinks that there is ''not enough space'' on my New Hard Drive for a 48GB Game when theres 6380GB Free Space, What do I do?
r/steamsupport • u/FreshRecognition9191 • May 06 '26
An error occurred trying to handle that request. Please give us a few minutes and try again.
Getting this after clicking "It's not what I expected" and as an alternative "I would like a refund" from the purchases section instead
edit: It's working now
r/steamsupport • u/sing_forevermore • Dec 23 '24
Hi everyone,
I’m reaching out for advice regarding a permanent community ban I recently received on my Steam account. I’ve already contacted Steam Support, but their response was that the ban is permanent and they cannot provide further information and that futher tickets may be closes without reaponse. The picture of their response is attached.
I recently returned to Steam after about a year of inactivity.
I downloaded a few new games and tried adding funds to my Steam Wallet using a credit card with my updated legal name (I recently had my name legally changed).
During this time, I was using a VPN, but only for general internet security. I didn't use it to purchase any games, I however did have it on when adding funds to my wallet. I was unaware they had a probplem with VPNs back then.
One of the gamea I started playing on steam has a new account in there, but I’ve had experience with it elsewhere. I played some beginner levels, and maybe I came across as overly experienced, which might have been seen as cheating.
I’m completely in the dark about what triggered the ban. My account has no history of cheating or spamming and I’d like to understand what might have caused this and how to get the ban lifted if possible.
If anyone has experienced a similar situation or has advice on how I can talk to steam support without getting this sort of message I'd really appreciate it.
r/steamsupport • u/Atlastube1 • 23d ago
So like, my friends wanted me to refund the game i gifted them, and then i got this.
Any help?
r/steamsupport • u/Pandadpg • May 22 '26
Hey guys,
Long story short my account got flagged for something. when i opened up steam a few days ago, i had a big red banner saying my account was associated with theft of other users accounts. i opened this “contact steam
support” and it opened up a chatroom. i verified some things and spoke with a representative from steam. they asked me questions regarding a recent trade i made through csfloat. like if i know the guy, what i plan to do with the item, how much it was ect. in the end, they asked me to type something like “i authorize to you offload my account to a secure cloud storage for 5 days regarding this case”
does this sound legit? i’m wondering if anyone else has had this issue.
main reason im concerned is that steam stated they will NEVER reach out in chat and only work through the tickets.
this is so confusing to me because the chat opened when i clicked the button within the steam app.
any help will be much appreciated, thank you
edit: thank you everyone for all your help and concerns, i really really appreciate your time
edit 2: i’ve conducted scans with malwarebytes, hitman pro, and windows defender all coming back clean. at this point im just going to do a full restart of the computer.
edit 3: for everyone else that has unfortunately found themselves in my situation, here’s how i fixed it. i COMPLETELY wiped my pc and it’s since been fixed. i suggest clearing every piece of data you have. don’t forget the drivers. you can youtube videos on how to do this. install a brand new windows to a flash drive and install. i’m very confident when you log into steam after doing this, the message will be gone. i haven’t run into any issues since doing the wipe and all my items are still intact. sorry you’ve gotten into this situation, i know how stressful it can be. good luck!
r/steamsupport • u/thebananalord3782 • Feb 23 '26
so I ordered this seemingly fine looking gift card from Amazon.
and when it came, it looked like this and it's telling me to contact them on WhatsApp and stuff.
this is definitely not how a steam gift card looks like.
not to mention that the code doesn't even work.
r/steamsupport • u/XeidsonShifar • Nov 19 '25
So, recently my girlfriend installed a Steam app called "Live Wallpaper," the photos are Al-generated and the whole app is aislop. My girlfriend tried to uninstall it, but it always comes back and won't go away at all. From what I've seen, it's apparently malware/miner. Does anyone know how to remove it completely, or will I have to reset her PC?
r/steamsupport • u/--ae • 9d ago
Dont see anything on downdetector but i cant login after restarting steam.
r/steamsupport • u/eyrfcive • Mar 17 '25
I live in Turkey, and I realized this yesterday afternoon the second it happened cause I received an email about the funds added to my account. And no I didn't approved anything. Than we realized it's from my own credit card and someone is constantly spamming money from my card.l've already e-mailed steam support about it yesterday but still no response. I'm at 200 dollars lost. The person who did this also lives in Turkey and the second I changed my password they started to spam approvement from my account. I don't know if it's someone I know or knew but I need help. I've already changed the password and mailed steam support about it but what other action can I take?
r/steamsupport • u/ItsNatHere • Dec 20 '25
r/steamsupport • u/Rukiaria • Nov 16 '25
I broke my boyfriend’s (Swiss) Steam account. I live in France and about six months ago I tried to buy a game on his Steam account. As a result, for three months he couldn’t buy any games anymore because the account wasn’t in the right currency. The cooldown period to change countries has finally ended, and he now has the option to change the country during checkout — but every time, for over a month now, there’s an error when finalizing the purchase. Steam support says they can’t do anything because they don’t have the ability to change an account’s country, but that’s not the real issue since he can change it, there’s just an error at the final step.
Has anyone experienced this problem or knows what to do ?