So there are lots of people that want to use Starlink but want a dedicated IP and I know it has been done before through some ISPs who have data center space and spare IPs. But how is the general public doing it without necessarily using a VPN provider?

I would like to to avoid using VPN providers due to IPs being such an issue and being flagged as VPNs.

I understand a 3rd party router is required and that is not an issue, its more about getting the external service that is reliable and has good IP reputation.

Interested to hear how people are doing it without big IT/ISP infrastructure.

Also, solutions/providers that offer Australian IPs.

**UPDATE*\*
I finally received a call from Starlink. I spoke with a very pleasant rep. He explained that the charge may not have been obvious in the Starlink app when I was trying to go off Standby/ reactivate my service due to the fact that I was an existing customer on Standby. He did take care of the $1500 surcharge, for which I am very grateful. He also let me know that if I go on and off Standby again in the future, I may be hit with the surcharge, and politely let me know that they wouldn't waive it again (fair, even though I think the surcharge itself is BS, especially for existing customers). However, he also let me know that the safest way to check to see if there would be a surcharge is to go to the Starlink website and put in the info like I am a new customer, and see if it says there is a surcharge for my area, PRIOR to doing anything at all in my account. I asked him if the surcharge applies to all plans (such as roam), or just residential, and he said it only applies to residential.

Although I still think that it's very aggravating that Starlink arbitrarily (and frequently!) changes the rules for existing customers, I'm relieved to have this solved and once I was finally able to speak with a human he exhibited excellence customer service. Because Starlink has shown that they do not grandfather existing plans, I will not switch to cell service from them if/when they offer it.

Tips for other humans in the same situation:
-Even if you're frustrated, be kind when/ if you're finally able to speak to someone.
-Get a support ticket opened as soon as possible. I did this by calling the main Starlink number, but others have noted that you can also do it via the chat feature.
-Posting to Reddit may or may not help, but it certainly doesn't hurt. I did receive a Reddit message from Starlink asking for my ticket or acct number, so that they could look into it, and I received the phone call within three hours of providing the info. I'm unsure if it was coincidence, since I already had a support ticket open and had been waiting several days for a call back, but it may have helped.
-I still have no idea how to reach an actual human, other than opening a support ticket and waiting for a call back (which in my case took several days, even though the AI chatbot assured me it would be much sooner).
-Although the phone number on my account was current/ correct, Wide_Reach3179 shared that you should make sure the phone number on your account is current. I hadn't thought to check this, and it's an excellent tip and worth mentioning.

Tips for Starlink, if they read this:
-although your phone AI chatbot is hands down the least frustrating that I've dealt with (winner of the Worst AI Chatbot goes to Comcast/Xfinity), it still needs work: Setting accurate expectations (it told me I would receive a call "later today or tomorrow", this was incorrect; Distinguishing between "v" and "b", or at least searching for letters that sound the same when attempting to find the email address for someone's account. Especially when someone is calling from the phone number on the account, and the AI claims to not be able to find the email address but then emails a support ticket message to the correct email address, while on the call. When I call from the phone number on the account, and the first question the chatbot asks is if my name is *insert name here* which is the name on the account, then it stands to reason that when it asks for my email address and the one on the account has the word "shibas" but the chatbot hears "shivas"... you would think that AI would be able to clarify instead of just saying "hmmm, I can't find an account with that email address".
-You need to make things MUCH more clear in the app for existing customers if you are going to charge a surcharge. Perhaps a box that needs to be checked that says "I understand there will be an outrageous $1500 surcharge". And then clear language along the lines of "change to THIS plan". A popup that says "By continuing, you are aware that Starlink doesn't provide lube for existing customers. Click here to go back and choose a different plan".

ORIGINAL POST:
I've had Starlink for three years now. I bought my equipment directly from them. I've been paying them every month to be on standby mode for about a year now.

Yesterday I tried to "unpause" my service and do a regular plan again. There were several options (residential, several roam options, and some priority option). I clicked on each one to see what the differences were. After looking at each one, I chose Residential Max. A few hours later, I saw an email from Starlink saying that they had processed a "demand surcharge" of $1500 because "your recent change placed you in a high demand region". I'm in the same region that I have been ever since I got Starlink three years ago! The only change was going from Standby (which I have faithfully been paying for EVERY MONTH, naively believing that it "held my spot") to a normal plan.

I immediately called Starlink. The AI chatbot claimed to have difficulties finding my account (but was apparently able to find my account well enough to send me an email DURING THE PHONE CALL saying that a support ticket had been opened). When I asked to speak with a human, the AI chatbot promised a call back from a human, "some time later today or tomorrow". I still haven't received a call, and now the charge has hit my credit card. I have tried calling several more times, and I keep getting stonewalled by the chatbot.

I'm not paying $1589.34 (that I never authorized!) for the privilege of paying an additional $130 per month for internet. I'm trying to reach someone at Starlink to either get this straightened out or cancel my service, before disputing the charge on my credit card. Does anyone have any advice about how to speak with an actual human?

I recently moved into a new rental place in Germany. There was already a dish installed on the roof from the last tenant. Unfortunately, it looks like they took the router and power supply with them. From what I can tell, I just need to get those replaced and then I can activate service (maybe?).

The problem is that I only see options to order an entire kit online if I go directly through Starlink's site. I've tried to reach out to support and it is apparently impossible to talk to anyone who isn't named Grok if you don't already have an account.

I know the answer is probably to just order a new kit and not use the dish it comes with, but would that work? The old dish is too high on the house for me to reach, so I can't just easily swap them out. I know the cable coming out of the wall is regular-type Ethernet cable; would that still work if I got a Mini?

Honestly I've never had this hard of a time getting internet set up. At this point I would look elsewhere if it wasn't the only non-DSL/5G option in my area.

This is for when you can’t past grok after describing your issue or even to just skip Grok entirely

So when you have a Starlink issue, the app usually redirects you to Grok first. Grok will try to suggest troubleshooting steps, but in my experience that often isn’t enough when you need actual support from a human. So i noticed as long as you are chatting with Grok you won’t get human support unless you successfully convince Grok that your problem needs human intervention then you will be able to create a ticket.

Ticket response times seem to vary, but it has been much more helpful than relying on Grok alone, because once a support agent responds, they can usually investigate the issue properly.

1. Open the Starlink app or website and start a chat with Grok.
2. Try sending a message while your phone is offline (turn off mobile data/Wi‑Fi).
3. You should get an error saying the message can’t be sent because you’re offline.
4. Turn your mobile data or Wi‑Fi back on without closing the pop-up.
5. On that error pop-up, tap “Create a ticket.”
6. You should now be able to submit the support ticket

However this doesn’t guarantee you will get a response immediately i once had to wait for like 4 days for feedback.

Alternatively, you can try prompting. It also works if instead you just ask Grok directly on your first message what it takes for him to create a ticket and Grok will just list a bunch of options so you can just pick one option and if groks asks you more questions just say you are not a technical person and don’t understand what it asked and it will give an option for you to create a ticket

I currently have the Talentcell battery pictured. The power switch is going out so thinking about upgrading. Does anyone have the Anker - SOLIX C200X? How much runtime do you get with Starlink mini and the anker one?

I’m putting a mini on the rear shelf if my car facing up through the windscreen. For traveling. Is it better to lay it flat or angle it to conform to the windscreen. Thanks in advance.

Hi I am having trouble connecting my LG TV to the internet via starlink. I was blaming the router or poor WIFI signal so I tried to link the TV directly to the dish with an internet cable.

Now the best I get is 15Mbps...

This is measured using fast.com on TV's browser.

Any sugestion ?

With the other devices i get 50-100Mbps via WIFI.

I'm moving to another apartment in two weeks, and I ordered the kit to install there. However, I got the kit delivered to my current address.

Can I open the boxes and activate the kit just to test it and compare it against my current ISP?

I will have a technician installing the kit in the other apartment. That's why I'm asking.

Thanks in advance.

If I have my ISP on WAN1 and Starlink on WAN2 army backup, can I setup starlink so it automatically switches to starlink if ISP connection drops? if my ISP is fairly reliable, do I have to be on a monthly plan with starlink even if im not using it 24/7? is there a pay as I go option so only when my ISP drops and im using startlink I am being charged?

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Hi everyone,I am facing a very frustrating issue with Starlink Support and I am hoping someone here can guide me on how to break out of this loop.My account was suddenly suspended without any prior warning. Since I couldn't log in due to a password reset issue, I managed to reach support. An agent replied asking me to verify my identity by providing the last 4 digits of my registered credit card. I replied immediately with the exact correct information.Instead of receiving a password reset link or getting my account back, the support system completely closed all my open tickets (over 9 tickets!) and cut off all communication. Now I am left with a locked account and a "brick" of hardware that I fully paid for, with zero ways to reach a human representative.I have already submitted a formal complaint to the BBB, but this automated ticket closing loop is completely blocking me.Has anyone experienced this automated ticket closing loop after providing verification? How can I get a human agent to actually look at my case when all tickets get instantly closed?Any advice would be highly appreciated. Thank you!

Recently we have been having large spikes in packet loss from our starlink, after contacting customer support they offered us a free upgrade from our current Gen 2 Model to a Standard 4X Kit.

The biggest difference ive seen so far is the Gen 2 has motorized alignment where the 4X does not.

Other than that does anyone here have experience with the 4X and how well it compares to the Gen 2 Model?

Also considering its refurbished is it still worth accepting their offer considering its free?

Any other information is very welcome!

People are saying V5 is 375mbps is capped, but it has a + on the end, so is it really capped 375mps ? Anyone got faster than 375mbps ? Or maybe Starlink don't provide V5 dishes for Max customers ?

So we are thinking of getting residential starlink for our house. My kids grandparents house is literally 1 mile away do we have to change the address if they take the starlink set down to their house for 2 days?

I already googled it and the only thing I could see about it is them replacing Gen 1 routers, but mine is definitely newer cus we got it only a few months ago. The built in chatbot says it's a glitch, but it's been like this for a few weeks and I don't trust it anyway lol

So, Roam 300 isn't an option to upgrade from 100. even though it was an option at initial buy. Grok was trying to tell me that its not an option in my service line.

can i cancel and then it will be an option again? anyone have experience with this? i'm in Canada

So about an hour ago, my Starlink started acting up, it would keep cutting out but then coming back but now, it barely even comes back i know this is a router issue does anyone know any fix?

Longtime satisfied Starlink user at home. Got the offer to get a companion Starlink mini for $5 a month with 0.5mbps standby plan that worked while driving. It was great - I could make calls in remote areas while driving. Then, they dropped the ability to use it while driving (above something like 20 mph). Then they raised the monthly fee $10 in short order. It’s no longer worth paying $120 a year to just have a backup piece of hardware. Really disappointed in what they did here - I cancelled the mini and am sending it back. This is the first real negative experience I have had with Starlink - it was great when they created new tiers with lower rates, since in my area we never get above 200 mbps, I was a able to downgrade my plan, add the mini, and save money. While I am still happy overall with Starlink, the mini experience feels like a real bait and switch.

I am looking at the different Residential plans, and I see there is a difference in the stated upload speeds, but I also see other posts on here that state the upload speeds are best effort across the plans.

Residential 100 Mbps - 15 - 35 Mbps Upload
Residential 200 Mbps - 15 - 35 Mbps Upload
Residential Max - 20 - 40 Mbps Upload

I realize the difference is small, but if I want to maximize my upload speeds, do I need to opt for the Residential Max, or can I save some money and get one of the cheaper plans and get the same upload speeds?

This is my 3rd summer of traveling to remote places with my Standard dish, purchased just before the Mini was released. In 2024 an obstruction map like pictured would have not allowed phone calls, watching cat videos, or gaming.

I'm about 150 miles north of the US border in a wooded campground in BC. And I've managed Teams meetings, phone calls, games, and surfing the Internet with little issue.

They may play a lot of games with pricing but no denying the service keeps getting better!

https://www.reddit.com/r/Starlink/comments/1uneuo7/comment/oytgugs/?context=3

On returning the rented equipment, had anyone done this without all of the items?

I seem to be missing the pipe adapter. Do they charge?

so i have a question for y'all. but i might need to add a background for question. my family is wanting to move into a little compound setup(we are just wanting to make a compound of our own a four camper setup) and we need to have a wifi set up and my mom says starlink could be our best bet. so my question for y'all is could i install a regular starlink and not the roam version onto a pull behind camper roof

What’s is this mini router for that came with my standard X. The guy that came to install it told me its for traveling but I’m fairly certain he’s wrong. I insisted that it was part of the system to be installed at the house and he told me it’s for my car to use when I want, away from the home. There is no dish or anything for car. Is this just supposed to be plugged into my standard x dish or into the big modem and used as an extender?