Hello all,

I did some invoice config a while back and set up my invoices to print parts in order of part number regardless of what order they were entered into the invoice, but one of my guys mentioned sorting it by bin location instead to make things easier/faster to pull parts. However, I can't remember for the life of me what that config command/menu was. Can anybody assist? Thanks!

Does anyone on here run CDK and also a CDJR parts department? If so I’m trying to see if anyone is running prefixed parts and if it is accepted when it comes to loyalty %.

Example

Part# “1234” I have x24 on hand but will have a separate off site location that I want to be able to see exactly of said filter are on hand there as well. CDK will allow you to create a source that auto prefixes the existing part and updates its cost list etc from the original numbers price tape making “R1234” allowing you to split your inventory and see how many are each location for 1235 and R1234 instead of just a total on hand.

I can’t count how many sales I have lost because those websites are somehow able to list things for less than dealer cost. It drives me nuts. How are they able to charge these prices? Sometimes you can use the warranty angle or the “you don’t have to pay shipping through us” but that usually falls short.

Question for the CDJR people, dealing with the RSU 26-124, the spark plugs 68540598ac are restricted. "CAMPAIGN PARTS ARE BEING ALLOCATED TO DEALERS FROM MOPAR. ANY DEALER ORDER THAT IS PLACED WILL BE CANCELLED." If I can't Special order the part how can I VOR it? Am I missing something? Mopar sent 8 but we need a total of 32. Any help would be appreciated.

Here to vent.

Placed an order from facility 076. The car being repaired is a super rare Blackwing, the customer is spending north of $25k.....ordered a cylinder head July 2. It's currently July 17 and there is still no shipping.

I've called GM Cares the last three mornings. Here is a replay of the calls.
A) Woman who clearly didn't care to do her job.....just relayed to me that "that facility is experiencing delays"
B) Woman who clearly loves doing her job....found out the facility had some pipe burst and some issues and that they're hoping to have all orders out by Friday (today).
C) Foreign accent guy who told me he'll email the plant manager to expedite the order as it's been over two weeks and will call me back sometime next week with an update.

I lost my "nice guy" attitude.

"No. You're not going to sit by your keyboard and send an email and call me next week. You're going to call there now, have someone walk their fucking ass to grab the part and you're going to call me back today with a tracking number"

"I understand, sir...blah, blah, blah...."

Ugh. Thank you, GM.

That's why I drive three Ford trucks.

Hello, I've taken over as parts manager for a small gm dealership. I'd like to ask for your tips, recommendations, things to look out for, etc (I am familiar with the brand/catalog). I've searched and can't really find much information out there and gm's COL training was all of three additional courses (which had nothing to do with parts). I have already spoken with a GM rep, which couldn't even tell me how to do a rim return, so not getting any help from that side of things either. Dms is Reynolds ignite.

So far I've managed this list and not sure how helpful/accurate it is.

*Daily*

-answerbacks

-backorders

-look into local pickups to see if it's an item that should be stocked

-check dealer emails (to stay up to date with possible avail issues, new recalls, etc) where do I find this???

-clean up invoice paperstack

-tidy up

-warranty return (summary report)

-negative on hand report (?)

*Weekly*

-core returns

-warranty return

-update rim orders

-invoices for accounting (do this on mondays)

-battery orders

-check on gog

-check pase

-

*Monthly*

-Rim returns

-closing out the month

-price updates

-turn in the shop invoice

Again any tips, recommendations, would be greatly appreciated. Thanks!

Anyone work for them? Just wondering how benefits are, pay, culture etc.

Anyone else having problem with their Mopar rep? We ordered an engine about a year ago that we finally just got sold. Turns out the engine in the box was completely wrong. Emailed our rep and he flat out told us that in order for him to do anything about it, he was going to make us buy wipers from the new Mopar wiper blade program before he would even consider doing anything about it. Anyone else run into something like this recently?

What the hell is this awful pop up website that comes up now? I don't use the drive stuff because it's too slow, and now DMS connection brings up this stupid box when I try to do a UDL?

Hey guys, new GM parts manager here... after 10+ years in the service department. Had a couple of months to learn the ropes before the previous manager retired. This is my first month completely by myself, things are coming together but I seem to have totally forgotten how to finish up the monthly RIM return. I created the return but what next? I remember that you get that return split up into parts that you actually return and some that you scrap, but just can't find that. I'm also pretty sure I've got to get dealer principal to sign off on the scrap and send that in as well, but can't remember. I had notes on this, just can't seem to locate that particular page. Any and all help would be greatly appreciated.

Seeing if anybody has some useful maybe not well known links to help out i'll start with a couple

https://fmcdealer.cdis3.com/ has some good links but the third one on the left you can order new labels.

[[email protected]](mailto:[email protected]) send them PNA order date and part number and they will give you tracking on glass bought through ford.

We had a customer call and ask us to ship him a hard plastic fuel line we had in stock. It was the kind that's in shrink wrap.

He gets the line yesterday and calls claiming that "it looks like someone tried to open the package and cut the line on the end". He also said "My mechanic tore the package open by hand."

He's supposed to email me pictures.

I didn't inspect every millimeter of this line before I shipped it, but the package was intact before I boxed it up and shipped it.

What would you do?

Earlier today we had a customer return wiper blades without the invoice. Normally no big deal except we couldn’t find them in our system, the guy starts getting a little frustrated and asks for a manager and he basically just gave the guy his refund because it was only like $45. Im new to this dealership but at my old one we didn’t give out any refunds without an invoice, no exceptions. I’m just curious to know how some of you may have handled this situation

Update: Solved!

Good afternoon! I’m a Parts Manager at a Ford Dealership
I was hoping I wouldn’t have to turn to this but after 6 months of getting blown off, 3 different regional reps that were no help, and all around a pain… I’m turning to Reddit lol

I need to order these moldings per recall 24S02 and I have had no help whatsoever.

I need these two in particular:
BB5Z7803145BB
BB5Z7803144BB

I’ve tried enhance order entry a thousand times, I’ve tried emergency ordering them, I’ve tried placing them on the new ford parts portal, and I’ve also tried ordering them through “program order” and nothing has worked.

I’m not sure if I’m missing something or if this is just a current issue but every dealer around me gets them with no issue and I’ve also talked to multiple other parts managers and they have no issue ordering it regularly through enhanced. I know there’s a restriction on them but I order these weekly and i still have gotten no luck.

In my 6 months of being here I’ve only received one of each.

Please let me know if I’m doing something wrong??
-Thanks!

I work at a Canadian ford dealer and am reaching out to see how other dealerships process core returns. For us I do up a list that has part numbers and core values listed that is then submitted to service for them to make up a work order to an internal account. I then receive my core list back and then input a "no part number" as the part # on each WO line followed by the core value. That gets sent back to service where our warranty clerk submits for the tags. I feel like its a really bad system causing a big backlog of cores sitting around for ahwhile. I am looking for ideas or a whole new process we could implement to improve how we do these returns. Incase it matters we use PBS

Edit : We usually wait till we have 20 or more cores for return. As the Service Manager does not like having 2 of these "Core return" Work orders open at a time

Is there a way to "sell" something in Tekion that acts similar to the "U" (unusual) sale in CDK?

Is it possible to order Owner Manuals for CDJR?

Does anyone know of any company that purchases obsolete ag, powersports, or lawn equipment inventory in "packages"?

Can these be ordered. If so where through dealer connect?

Anyone do the shopping list integration? Where do you find the dealer code, enterprise code and the company code?

Hey all. I'm a front counter guy at a high volume CDJR in a HCOL area. I started at my dealership as a parts runner, was promoted to "wholesale counter person" about 3 months in, then maybe a month after that had a lunch meeting with my manager informing me that I'll be training for front counter to cover a coworker who took a month long vacation. Covered his vacation and was still learning, asking my manager quite a few questions. About a month after my coworker was back, the other front counter guy quit, and I've since took his spot. It's been about 3 or 4 months since I've been on the front counter, I'm now pretty confident and rarely run into something I need help with.

My question is what I can reasonably ask for as a target salary (or hourly + commission), as I'm due and my manager will be discussing it along with my promotion with our fixed ops director. Already told my manager in a professional way that I feel underpaid for what I do compared to those around me, and he acknowledged me and seemed to agree. I do front counter, wholesale, internal, due bills, and POs for various sublet services and one main service. I also do a very small amount of back counter for used cars. Any and all advice would be much appreciated!

Hey all, my last job I had was with Lithia Motors as a parts driver but they let me go. I have an interview with a different smaller company (envision motors) coming up on Monday for a parts counter associate. Kind of a niche question, but has anyone worked for envision, or both Lithia and envision, and explain the differences between the two management wise? I wanted to be a parts counter guy at lithia but that never happened obviously. Any tips for interviewing would be appreciated too! Thanks.

If you ship D2D parts like this, you are part of the problem. Please take half a second to at least box it up.

So I’ve come in to a Parts Advisor role in a UK main dealer, VW and Kia dealer so we deal with both brands. Coming from a background in IT and hospitality I’m used to systems and processes but also working under pressures. So why is it that when I check with a technician 3 times that a part does not need anything else, and is just a singular item needing ordered, do they feel the absolute need to ask where’s X part, why isn’t it ordered, do you even listen?

Honestly really starting to doubt my abilities due to constant insults and complaints being thrown at me for my ‘ignorance’ and ‘lack of understanding’. I do have a half decent level of knowledge with cars but obviously by no means a Master Tech. It’s really starting to drain me now leaving work from a job I once really enjoyed to now a constant slog to the end of the day.

Anyone got any tips for a newbie parts advisor and how not go insane?😂

TLDR: Techs won’t pay attention and it’s my fault, what do I do?

EDIT: Cheers for the help everyone, makes me feel better knowing not completely awful at my job😂 a lot of helpful advice I’ll be using it in future!