Hey everyone. I'm Polish, but I’ve been living in the UK for almost 20 years now. I genuinely used to believe that Polish public healthcare was really bad, but lately, I’ve had to deal with the NHS more often, and I’m starting to reconsider that.
1. The new digital GP registration system is horrible. I wanted to book an appointment for my little one, so I sent a message in the morning. They messaged back via the NHS app asking if I preferred a telephone or in-person appointment. I replied that we needed an in-person appointment. Then, radio silence for the next 8 hours. At 5:30 PM, an appointment suddenly appeared in the NHS app for 5:40 PM - with zero notifications sent and just a 10-minute heads-up! Thankfully, I was really fuming at that time and had been constantly checking the app. The worst part is they say that if you miss an appointment, they might remove you from the patient list! This is the third time we've had this exact issue since the online system was introduced. On another occasion, my child had an infection, so we needed to bring a urine sample to the appointment. We only found that out during the appointment itself because there was no mention of it anywhere in the app beforehand.
2. As a cybersecurity specialist, online privacy matters a lot to me. When online registration was first introduced, our surgery put a link to Accurx on their website (thank goodness I bookmarked it). A few weeks later, they removed the Accurx link and replaced it with a third-party mobile app link. Accurx link was gone, nowhere to be found. This mobile app requires a separate registration and shares data via NHS APIs with a company likely based somewhere like the Bahamas. Meanwhile, it’s been almost a year since the NHS made online appointment systems mandatory (which led my surgery to adopt them), yet the official NHS mobile app still can't be used to book these appointments - even though it uses the exact same APIs as the third-party apps that can.
3. The struggle to get a basic pediatric blood test. My 3-year-old needs a blood test. Because of her age, my surgery can't draw blood, so it has to be done at the hospital. However, online booking for hospital appointments doesn't work for 3-year-olds. I was advised to call the hospital's booking line and was given a number. I tried calling hundreds of times over 5 days, and nobody ever answered. Finally, today I took a half-day off work and went to the hospital in person at 4:30 PM. I was told the person managing those bookings had just left for the day, though they confirmed the number was correct and had no idea why no one answered for 5 days. I was promised that the booking manager would call me tomorrow - but I was warned that the nearest available slots to get blood drawn is in mid-September, two months away.
4. Complete brush-off for chronic joint injury. As a teenager back in Poland, I had a motorcycle accident - I tore my posterior cruciate ligament completely and my medial collateral ligament partially. This left me in cast for about 2 months and then on very long rehab - but the only surgery i had was removing blood from the knee a couple of times. Now that I'm getting older, my knee has started giving me serious grief: it hyperextends slightly, can be pulled loose, and worst of all, occasionally triggers unbearable pain for days or a week at a time. When it flares up, I can barely walk and it is completely impossible to step up onto a stair or step. I went to my GP, explained the history, and was stunned to be told they "can't do anything about it" and that I should just take paracetamol when it hurts.