Water is amazing right now

Hi everyone,

I'm looking for some advice on a recent experience at a Hyatt hotel.

My family booked two rooms through a travel agency. When we checked in, the front desk staff told us that each room included a US$25 daily food and beverage credit.

Before we used the credit, I wanted to make sure there was no misunderstanding, so I confirmed it twice:

• Once with the front desk staff at check-in.
• Again the following morning with a different front desk staff member.

Both employees confirmed that each room had the US$25 daily credit, so we relied on that information and used it during our stay for dinner, drinks, and breakfast.

However, after checking out, we received our folio and discovered that none of the credits had been applied, and we were charged the full amount.

I contacted the hotel several times, including both the Reservations team and the Director of Guest Services, but unfortunately I never received a response.

Has anyone experienced something similar with Hyatt or another hotel?

Would you consider this misleading? Do you think the hotel should honour the credit because it was their own staff who confirmed it—twice—or is this simply a case where the written booking terms override what hotel staff tell guests?

I'd really appreciate hearing your thoughts or experiences. Thanks in advance!

If a property currently has no award availability, is it common for points availability to open up as the stay date gets closer?

Or if it’s unavailable now, should I assume it’s unlikely to become bookable with points?

I travel to Manhattan 2-4x per year (and have been for decades). This is my 3rd time staying at the Park South and, oh my, it’s been awful! Yes, the AC units keep the room nice and cool BUT it was loud, like a plane taking off loud. My watch even notified me my of loud noises. I had to turn off the alert. In two nights, I barely slept! Likewise, all of the double room are literally sharing a wall with the elevator or at street level. This has been my most uncomfortable stay in Manhattan! (The Hyatt Centric Time Square was even quiet.) Coming back to the room was the opposite of relaxing!

The bathroom was very clean but the bedroom portion is dated. The rooms are super small (like Hyatt Place small but this is standard for NYC.

Now you may wonder why the heck did I pick this hotel if I have NYC favorites? The points plus cash was silly good ($183/night and 10,000 points per night.) I guess you get what you pay for.

Also, I stay here twice in the winter.