r/florence • u/ruanavacado • 2h ago
Charming Florence Apartment Debacle
We recently stayed at 44 Via Gino Capponi, which is also known as Palazzo Capponi. All things pointed to a lovely apartment stay for a delightful week, or so we thought. Almost at once we realized the apartment was not cooling down in the main living space which stayed between 32C and 36C (90F to 97F). When we reached out to the property we were told they would look into it, and Booking.com kept saying they were working on a solution. 4 days later after buying fans for the apartment and being rebuffed by the property owners and unceremoniously hung up on by Booking.com, we decamped to a hotel. It is a bit galling at the lack of service all around and very frustrating that the property and Booking.com took no accountability. I hope this post may prevent others from experiencing a similar situation at this building.