Recently received a text message from Verizon that they rebooted our system because of a commercial power loss. I’ve restarted the router, changed its outlet, checked my electrical circuit and nothing. I need help opening the outdoor weatherproof box where my ONT is or locate the indoor ONT which I don’t believe we have. The box is extremely difficult to open.

I recently was forced to replace my CableCard-based TiVo with a Fios DVR server and TV+ set-top box. I'm experiencing two very aggravating problems:

1. Sound is only in stereo; no 5.1 surround sound. The device is connected the same way the TiVo was: HDMI to my Sony Bravia TV, which is connected via HDMI ARC to my Yamaha receiver. I've tried changing all the settings I could find on the TV+ box. I've also confirmed there's nothing on the TV configured incorrectly. Restarting the box or unplugging/replugging the HDMI cable doesn't seem to help.
2. Every time I restart the TV+ box, it loses pairing to the remote control and forgets the LED brightness setting.

Does anyone have any experience with either of these issues? Any suggested fixes?

Thanks!

Does anyone have a power unit for their Verizon Fios ONT similar mine: the label says it is Nokia 3MV00736AAAB MRev 02 ICS 01. If yours is the same or similar, is there a Backup Battery Unit (BBU) installed? I recently had a power outage for several ours. I lost landline phone service immediately and it came back once the power was restored. It was my understanding that Verizon Fios ONT should have a BBU to maintain phone line only, while internet would be down. But apparently mine is not installed with BBU. So I called Verizon and they told me they would send me a battery with a tray and instructions on how to install it. What I received was only a 12v battery, nothing else, and I don't see how it can be installed.If you do have it with a similar model of the power unit, I would appreciate the details and a picture.

I know the CHR30 is new, just curious if anyone has this set up yet and if there were any hiccups during config.

FIOS recently came to our area and I got a notice in the mail. I went online to sign up. The process stopped at the credit check because I had a freeze on my credit reports. I called the number to get the hold removed (after temporarily lifting my credit freeze). I could not complete the schedule step then. I couldn’t figure out a way to continue my order online so I called the customer service and that’s where I’m having an issue. Every time I call or chat they say there is an issue with the order and they keep creating new orders and this has happened twice. The problem is every time they create a new order, I have to go through the credit check again which I don’t want to do. I am a loss here as I do not want to chat or call customer support because they will invariably end up creating another order. Is there a way to get around this?

I have had FiOS for many years now and recently my Internet and landline phone which both go across FiOS, stopped working. My ONT is very old and has a battery in it. I already tried disconnecting the battery and unplugging my ONT but it solved nothing. I have FiOS coming tomorrow but other than removing power from it and holding down the silence alarm button which I tired first, I'm at a loss. Fwiw, holding down the silence alarm button didn't seem to do anything at all. No lights changing or blinking or and no beeping. I checked with my neighbors and their FiOS appears to be working so it appears to be just me. Anyone had their ont die before?

I’m in the Richmond, VA area and have 1G FiOS. We’ve lived in the same area for almost 4 years but 2 different neighborhoods (literally kitty-cornered from each other). I’m an IT nerd and have my equipment, including the ONT, on battery backup. At my first house, when we lost power, I’d have internet as long as my battery held. At my current house, this isn’t the case. They were 2 different ONT devices but I don’t believe that that’s the issue. I can turn off the main breaker to the house and my equipment stays up. Unless I’m missing something, I think that the first neighborhood had its own battery backup or generator at the POP and this one doesn’t. Any ideas on what to check our test before getting them to roll out a tech?

P.S. I’m not using the Verizon router but that’s the same setup that I had at the other house.

I recently had FiOS to my house to upgrade my system to five gig. I asked the online team who did the order if they can make a note for new wiring as I’ve had the same wires for 20 years since Verizon first installed FiOS to my home I would imagine that things have changed over 20 years and things have gotten a lot more efficient when the tech came to the house today he told me they don’t do that and that the online team just says whatever to make the sale and they have no clue what they’re doing and that the current wires work just as good. I also asked him for new HDMI cables when connecting the TVs and he said for what and just use my current HDMI wires from the last cable box I don’t know if it’s the tech or if this is what Verizon does.

I have FIOS now and it's working well. I see the ONT has the ports for landlines.

The FIOS was my first step to breaking up with Comcast. Next, I'd like to move my landline from Comcast to Verizon.

Any advice or experience to share?

FWIW, I have TiVo throughout my house. Once Comcast is done with Cablecards, I'm done with Comcast. With the FIOS offer at $20/mo, I'm ok to have the 2 sevices for now.

Upgraded from 2 to 5 Gig plan as the price stayed the same. Speed was activated within minutes of placing order. I am using my own Ubiquiti gateway but have the CR1000 in storage in case of an emergency. So I get an email saying I need to pickup a router. Here is where it gets confusing. I'm assuming they mean the new CHR30 router for activation. No store has them. I called several stores. I called Verizon and tech looked up my order and says order shows no need for router but email says otherwise. He was able to finalize order and made sure the ONT was provisioned for 5 Gig. I want to mention I reconnected the CR1000 while he was doing this. We ran speed tests on the CR100 and getting more than 5 gig up and down. Now. Withen minutes my account shows I am on5 gig plan and correct pricing but still says Your order is pending. Tech told me it may take a day or so for it to sync but its been 3 days and site still says order pending and I can't add services such as HBO mx as all options are greyd out. Has anyone experienced this? The tech says I really don't need a new rpiter as the CR1000 is fully capable of 5 gig speeds and of course I can go back to using my own router. Perhaps Verizon support can weigh in on this?

I recently moved my google home mini and various smart devices to a guest network on my Verizon Fios Router. The google home mini worked fine for several hours before it (along with all of my smart devices went offline).

Will smart devices work on a dedicated guest network? I believe that Verizon's dedicated IoT wifi connection does not isolate the devices from your primary network.

Any advice or recommendations you have to offer would be greatly appreciated.

I see a number of threads here stating that they've upgraded and received the new CHR30 router as well as one or more additional CHR30s as access points. When I investigated upgrading to 2G or 5G service, the VZ web site seems to say they'll only send one CHR30. Then VZ will monitor your performance and send additional CHR30s as needed.

Am I reading this right? Have some of you gotten multiple boxes on their initial install?

So guys I decided on the Verizon 5 gig plan for our 10 G NIC and switch capable desktop network in our house. We will also be using the full house Wi-Fi with the extra five dollar per month package for the three extenders. I just have a few questions.

Will they be able to put the main gateway router in a specific room in my house? If it is a little difficult can I spend extra with the techs to get this to happen?

And the major question is here can I request the Wi-Fi 7 router? The Verizon staff said Wi-Fi 6E routers are standard right now on Long Island, but the driver might have Wi-Fi seven routers in his truck. Yes, or no? And if not, what will the Wi-Fi 6E speeds be in the house? If they install the three extenders in our house? Will we get full Wi-Fi 6E or 7 speeds all over the house and backyard also?

Another major question I need this router gateway in the room where my desktop PCs will be with my 10G switch. Will there definitely be a full 10 GNIC port on the back of the main gateway That I can connect to my desktop lan?

I have attached a picture of the exact package we got

For some reason their entire parental controls set up no longer works after I “upgraded” to their new plan (which I see I am paying 5.99/ month for despite being advertised as free).

I used to be able to block sites and set time limits. Now it doesn’t even seem like the controls register that a device is being used. I have parental controls listed and devices aligned to them… it’s just nothing works.

I’ve sent a message to support on the app and the response was totally unhelpful.

What is the solution and why is this so poorly rolled out?

Is there a way to disable the WiFi radios in the CHR30 Extender? I have my router and extender communicating via a MOCA connection (Verizon was nice enough to provide me with the MOCA adapters for the CHR30 router / extender) - I have them synced up via COAX but I don't necessarily 'NEED' the extender to broadcast wifi - I really just want it active so I can use the ports on the back for hardwiring my gaming consoles. If anyone has any ideas, please let me know - When I logged into the extender, it didn't allow me to toggle the radios off.

Title: Fios intermittent outages started immediately after account transfer — ONT replaced, issue persists. Looking for technical advice

Looking for advice from anyone familiar with Verizon Fios provisioning, ONTs, DHCP, or customer-owned routers.

Background:

- Fios internet was working reliably for about 2 years at this location with the same ONT, Ethernet cable, and TP-Link Archer AX21 router.

- Account was transferred to a new account holder (primary resident) with a service start date of 7/3/2026.

- Immediately after the transfer, internet became intermittent.

Troubleshooting done:

- Multiple calls/chats with Verizon.

- Verizon reprovisioned the account, which temporarily restored service.

- Issues returned afterward.

- Factory reset the TP-Link Archer AX21.

- Set WAN to Dynamic IP/DHCP (no special ISP settings).

- Released and renewed the WAN lease.

- Router would show WAN IP as 0.0.0.0 and fail to obtain an address.

- ONT system status light remained green.

Verizon escalation:

- I submitted a Better Business Bureau complaint due to the ongoing issue.

- I was contacted by Verizon Executive Relations (Sharlan).

- He stated that the ONT appears active and the connection appears active on their end, but I do not know whether this was based on actual diagnostics or notes from previous representatives.

- He also suggested the issue was likely the router and that the timing with the account transfer was simply a coincidence.

- I have requested that Verizon completely rebuild/recreate the account configuration from scratch to eliminate possible provisioning issues, but no one has been willing to pursue that option.

- At this point, I am wondering whether closing and opening an entirely new account would actually reset whatever may be wrong.

Verizon technician visit:

- I was not present for the technician visit. My mother was frustrated with the ongoing issue and just wanted Verizon to resolve it, so she handled the appointment.

- Technician replaced the ONT because he said it was old.

- Technician also replaced the Ethernet cable from the ONT/wall to the router.

- He told my mother the old cable only supported “300/5,” which does not appear to match normal Ethernet cable specifications.

- When asked if replacing the ONT would resolve the issue, the technician gave a vague response that Verizon likes to upgrade technology to make sure everything is “up to snuff.” He did not confirm whether the old ONT actually failed testing or whether it was the cause of the outages.

- Service continued to have outages after the ONT and cable replacement.

Current testing:

- I just purchased another TP-Link Archer AX21 (same model) as a diagnostic test.

- I will first test it on my apartment’s Xfinity connection to confirm it works normally, then test it on the Verizon connection where the issue is occurring.

Other account concerns:

- Verizon account information appears inconsistent. When contacting customer service under the new account, security PINs are sometimes sent to the previous account’s email address.

- I do not know if account authentication/provisioning issues could affect service connectivity.

- The Verizon website and mobile app show that I have a Verizon router, even though I use my own router. Verizon representatives say their backend shows it correctly as customer-owned equipment, but no one has explained or corrected the incorrect display.

Current symptoms:

- Router Wi-Fi remains active.

- Only the Internet/planet indicator turns orange.

- Multiple devices lose connectivity (TV, security camera app, etc.).

Questions:

1. Could an account transfer/provisioning issue cause an older ONT or customer-owned router setup to become unstable?

2. Could incorrect account/device information affect provisioning or DHCP?

3. Has anyone seen similar issues after a Fios account transfer?

4. Would rebuilding the account or creating a new account actually reset provisioning issues?

5. What would you check next?

Looking for technical feedback from anyone who has dealt with Fios, ONTs, provisioning, or customer-owned routers. Thanks.

I live in a rural area and was surprised when Verizon’s website showed Fios available at my exact address. It even let me order the 5 Gig plan and schedule an appointment for a week from today.
There have also been new utility poles and communications lines installed along my road recently but I’m not sure if it’s a fiber buildout.

A concern is that my house is about 250 feet from the nearest pole. Also, the FCC Broadband Map still says Verizon fiber is unavailable at my address.

Has anyone had Verizon accept a Fios order and schedule installation but have a technician show up and say the address can’t actually be serviced?

I may be paranoid since my area has been cursed with internet issues forever, but I’m really hoping this isn’t too good to be true.

I have a VMS4100 as my main DVR and I have a mini in another room that connects to it. The VMS4100 has been having issues and making an odd sound like there was some mechanical issue. I was given a new VMS4100 and tried to set it up. It only gave me the option to import from two "UnNamed Devices" and I found that the series on both of those selections are over 3 years old. I reconnected the old DVR, changed its name, and then exported the series. When I went back to the new DVR, it was a dice roll on whether the correct import would show up. When I do get the chance to import it says the user settings were imported but the DVR series is "NA".

How do I fix this? I don't know what I'm doing wrong. I can't find a place on Verizons site to remove any incorrect backups for even view what backups I have. I also disconnected the mini from the main DVR and unplugged it entirely in case it was getting in the way. Has anyone ever experienced this and know how to resolve the imports? At this point I'm tempted to keep the old buzzing DVR. I'd try to manually do the other series that are missing but some of them are not on the schedule right now so creating new scheduling for them is not possible.

Is this an older ONT I have 1gb speed but only see 300-400 up and 700 down (sometimes less) if this is an older one, can I request for a newer one?

My parents have a line in NYC that is over 40 years old. They used the line for 1 minute last month. I’m looking to get rid of the service for it (from FIOS), but anyone who was in a similar situation- what did you do to keep the number? Usage based plans seem non existent. Did you switch to a VOIP service?

Just got off chat and they are sending me the router but they told me and can’t send me the access points has anybody had that issue ?

Good afternoon,

Just had Fios phone and internet installed in my business and have a couple of questions. I haven't switched over the entire business from Comcast Business yet as I need my IT team to set up a few things first. Currently have the 1 gig plan and have the cr1000a modem. My computer is plugged directly into the router...the rest of the business isn't yet. When I use the ookla app I am lucky to get 500 mbps down and about 800 up. On wifi I am only getting 300 up and 800 down. I called Verizon business support to make sure I was provisioned for the 1 gig and they confirmed that I am but I shouldn't use Ookla...instead I should use the Verizon speedtest which is showing speeds closer to what I should be getting. What is the difference and is that actually legit? When I connect to the comcast business router my wifi speeds are over 600 and they are almost in the same spot. Just curious...I thought ookla app was the one to use?