Recently received a text message from Verizon that they rebooted our system because of a commercial power loss. I’ve restarted the router, changed its outlet, checked my electrical circuit and nothing. I need help opening the outdoor weatherproof box where my ONT is or locate the indoor ONT which I don’t believe we have. The box is extremely difficult to open.

I recently was forced to replace my CableCard-based TiVo with a Fios DVR server and TV+ set-top box. I'm experiencing two very aggravating problems:

1. Sound is only in stereo; no 5.1 surround sound. The device is connected the same way the TiVo was: HDMI to my Sony Bravia TV, which is connected via HDMI ARC to my Yamaha receiver. I've tried changing all the settings I could find on the TV+ box. I've also confirmed there's nothing on the TV configured incorrectly. Restarting the box or unplugging/replugging the HDMI cable doesn't seem to help.
2. Every time I restart the TV+ box, it loses pairing to the remote control and forgets the LED brightness setting.

Does anyone have any experience with either of these issues? Any suggested fixes?

Thanks!

I have had FiOS for many years now and recently my Internet and landline phone which both go across FiOS, stopped working. My ONT is very old and has a battery in it. I already tried disconnecting the battery and unplugging my ONT but it solved nothing. I have FiOS coming tomorrow but other than removing power from it and holding down the silence alarm button which I tired first, I'm at a loss. Fwiw, holding down the silence alarm button didn't seem to do anything at all. No lights changing or blinking or and no beeping. I checked with my neighbors and their FiOS appears to be working so it appears to be just me. Anyone had their ont die before?

FIOS recently came to our area and I got a notice in the mail. I went online to sign up. The process stopped at the credit check because I had a freeze on my credit reports. I called the number to get the hold removed (after temporarily lifting my credit freeze). I could not complete the schedule step then. I couldn’t figure out a way to continue my order online so I called the customer service and that’s where I’m having an issue. Every time I call or chat they say there is an issue with the order and they keep creating new orders and this has happened twice. The problem is every time they create a new order, I have to go through the credit check again which I don’t want to do. I am a loss here as I do not want to chat or call customer support because they will invariably end up creating another order. Is there a way to get around this?

I have FIOS now and it's working well. I see the ONT has the ports for landlines.

The FIOS was my first step to breaking up with Comcast. Next, I'd like to move my landline from Comcast to Verizon.

Any advice or experience to share?

FWIW, I have TiVo throughout my house. Once Comcast is done with Cablecards, I'm done with Comcast. With the FIOS offer at $20/mo, I'm ok to have the 2 sevices for now.

Does anyone have a power unit for their Verizon Fios ONT similar mine: the label says it is Nokia 3MV00736AAAB MRev 02 ICS 01. If yours is the same or similar, is there a Backup Battery Unit (BBU) installed? I recently had a power outage for several ours. I lost landline phone service immediately and it came back once the power was restored. It was my understanding that Verizon Fios ONT should have a BBU to maintain phone line only, while internet would be down. But apparently mine is not installed with BBU. So I called Verizon and they told me they would send me a battery with a tray and instructions on how to install it. What I received was only a 12v battery, nothing else, and I don't see how it can be installed.If you do have it with a similar model of the power unit, I would appreciate the details and a picture.

I know the CHR30 is new, just curious if anyone has this set up yet and if there were any hiccups during config.

I recently had FiOS to my house to upgrade my system to five gig. I asked the online team who did the order if they can make a note for new wiring as I’ve had the same wires for 20 years since Verizon first installed FiOS to my home I would imagine that things have changed over 20 years and things have gotten a lot more efficient when the tech came to the house today he told me they don’t do that and that the online team just says whatever to make the sale and they have no clue what they’re doing and that the current wires work just as good. I also asked him for new HDMI cables when connecting the TVs and he said for what and just use my current HDMI wires from the last cable box I don’t know if it’s the tech or if this is what Verizon does.