r/entra • u/Sufficient_Ostrich61 • 3h ago
Password Reset (SSPR)
Hi all
Trying to plan SSPR for our Servicedesk to take the load off them getting smashed with password/unlock requests.
Brain storming some ideas:
Enable for users and not admins. Having 1 authentication method MFA App enabled.
Enable for all users and admins. Have 2 authentication methods MFA and Mobile enabled.
Considering SMS and Voice are being retired Feb 2027. I dont know how to approach this. Ideally i would love to have 2 authentication methods but unsure what methods to use.
Hows everyone have this setup securely but still business friendly?

