r/devopsjobs • u/radove • 6m ago
Job Posting: Edge Systems Support Engineeer
It isn't quite DevOps, more like EdgeOps.... but I figured I would post. Job Opening is here: https://www.indeed.com/viewjob?jk=68a07cf63c882195
Compensation Range: $70k-$100k
Key Responsibilities
Reporting to the Sr. Director of Software Engineering, the Edge Systems Support Engineer will have direct responsibility for the following:
- Support the deployed edge fleet. Keep our field gas analyzers, edge devices, and monitoring systems online and healthy. Monitor fleet status, triage incoming issues, and resolve problems across remote and hazardous-location sites.
- Deploy and manage software/firmware updates. Plan, stage, and roll out updates across the edge fleet. Verify successful deployment, confirm devices come back healthy, and roll back cleanly when something goes wrong.
- Development and deployment of automation scripts utilizing various languages such as Python, PowerShell, and/or Bash Scripting.
- Overseeing monitoring dashboard creation and daily review/notifications for both Edge and Cloud infrastructure.
- Be first-line support for field technicians. Serve as the escalation point for field service techs — diagnose issues over phone or remote session, coach techs through fixes in clear non-engineer language, and quickly determine whether a problem lives in the analyzer, the edge device, the network, the cloud ingest, or the application.
- Troubleshoot across the full stack. Use a working understanding of the end-to-end architecture (sensor/analyzer → edge device → network → cloud → web app) to isolate where a fault originates and either resolve it or route it to the right team with the context already gathered.
- Configure and troubleshoot industrial communications. Work hands-on with Modbus (TCP/RTU), OPC-UA, and MQTT, plus the gateways and links that carry serial-to-Ethernet converters, cellular/satellite WAN, and similar field connectivity.
- Administering edge operating systems. Support edge compute running both Linux (Debian-based) and Windows / Windows IoT — networking, services, logs, remote access, and routine maintenance.
- Manage Operating System Disk Image and assist with flashing new images as needed. Work with the software team to deploy new software onto gold images for release during manufacturing process.
- Build and maintain support knowledge. Write runbooks, troubleshooting guides, and knowledge-base articles so field techs and support staff can self-serve, and feed recurring issues back to engineering so they get fixed at the source.
- Partner with engineering. Work with the software, edge/firmware, and analytics teams to reproduce field issues, validate fixes before they ship to the fleet, and smooth the handoff from development into the field.
- Open minded to Artificial Intelligence (AI) tools that may provide brainstorming opportunities for complex technology and engineering designs.