I have an interview tomorrow for an L4 role and was wondering if I could get any advice on the interview. This is my background in tech.
TECHNICAL SKILLS
Networking - LAN/WAN, TCP/IP, DHCP, DNS, Active Directory, Cisco Packet Tracer, Network Monitoring (Lab)
Platforms - Windows OS, macOS, iOS, Android, Remote Desktop
Tools - Wireshark, Cherwell, Zoom AV Systems, Imaging & Hardware Deployment
Soft Skills - Problem Solving, Detail-Oriented, Team Collaboration, Communication, Customer Service, Project Deployment
CERTIFICATIONS / EDUCATION
Cisco Certified Network Associate (CCNA) • Cisco CyberOps Associate (CROPS) • CompTIA A+ • CompTIA Network+ • Azure Fundamentals in progress
B.S. in Networking & Cloud - Western Governors University (In Progress) | A.S. in Cybersecurity - Southern New Hampshire
University
PROJECTS
Enterprise Network Lab - Cisco Packet Tracer
• Designed and deployed a three-tier core/distribution/access enterprise network incorporating VLANs, 802.1Q trunking, Rapid PVST+, LACP EtherChannel, OSPF, inter-VLAN routing via SVIs, DHCP, NAT/PAT, extended ACLs, SSH hardening, and port security.
EXPERIENCE
Sr. End User Support
• Imaged, configured, and deployed laptops and desktops for new hires and hardware replacements across the health system.
• Delivered Tier 1-2 technical support for 500+ hospital staff via phone, email, and in-person, resolving hardware, software, and network issues in a fast-paced clinical environment.
• Diagnosed and resolved complex issues across Windows, macOS, iOS, and Android platforms, including hardware failures, application errors, and connectivity problems.
• Served as escalation point for Level 1 technicians, handling advanced troubleshooting for networking, printing, and peripheral devices.
• Ran fiber optic and copper cables in IDFs and MDFs to support new equipment installations, ensuring proper cable management and documentation.
• Managed hardware inventory and asset lifecycle tracking, ensuring accurate records and compliance with organizational standards.
• Supported clinical expansion initiatives including new hospital and clinic deployments, coordinating with cross-functional teams to ensure seamless technology rollouts.
• Provided white-glove technical support for executives and VIP users, including real-time assistance during high-visibility meetings, presentations, and off-site events.
• Partnered with facilities and external vendors on conference room builds and technology upgrades.
Documented technical solutions and contributed to internal knowledge base, improving team efficiency and first-call resolution rates.
Data Center Operations Technician
• Monitored data center systems and critical electrical infrastructure, providing real-time alerts and updates to support and operations teams.
• Labeled and organized cabling systems to improve maintenance efficiency and documentation accuracy.