r/cravetv Jan 12 '26

Help Frequently asked questions

1 Upvotes

Here are some FAQs to help answer some recurring questions.

Q: What is the best device for watching on a big screen?
A: Apple TV. The reason is a combination of controlled hardware and rigorous app approval process. Apple only has a few hardware revisions of the Apple TV, so there is excellent quality control on the hardware with few variations to test. In comparison, Android TV and Roku have OEM license agreements that allow any hardware manufacturer to use their OS. This results in massive variations in capabilities and quality control. Also, Apple's app approval process is very strict with multiple testing steps. Apple will reject apps that don't meet their quality standards. Apple will also update their Apple Developer Program License Agreement and force developers to update their apps to meet new requirements or have their app removed from the store. The other App Store ecosystems are much easier to get apps published.

Q: What if I access Crave through Amazon Prime Video?
A: Then you are probably better off using an Amazon Fire TV device! As a bonus, the 4k Fire TV sticks are much less expensive than the Apple TVs. Note that Prime Video is a completely different app than the Crave app. The content is the same, but the Prime Video app has different layout that you may prefer.

Q: Why are some videos in English or French only?
A: Because that's how it came from the Studio. Most of the content is not created by Bell Media. If a content distributor has a popular movie or show available in only one language, that's what Bell will get. There are translation agencies that can dub content in another language, but that's a long process which can be done while the original language version is made available to the customers to stream. Sometimes a distributor will only have the dubbed version of a video, with the original language audio removed - and that's what Bell will get.

Q: Why do you allow so many posts about English and French language selection and content filtering?
A: Language of Preference has room for improvement in the Crave apps. If the posts here start to decline, the Crave developers will know they hit the right balance of features. I'd like to think this community is part of the feedback loop to Bell Media so the product can improve. Having said that, I have no tolerance for harassment. I will lock/delete/ban accordingly. Be respectful, please.


r/cravetv Dec 09 '20

Help Please observe the rules. No bullying or piracy.

18 Upvotes

Sharing accounts is a form of piracy and any posts requesting account sharing will be deleted.


r/cravetv 7h ago

oh my god I hate this commercial so much

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3 Upvotes

Whoever mixed it needs to be put down like a dog. The background music is low and then you turn on it up and the walking passport bitches and complains about his little stamps he has


r/cravetv 1d ago

Help Fix the ads and connectivity issue

4 Upvotes

This application is horrible, 6 ad sessions (4 ads per session) in one episode. After every ad session there a connection issue and the ads restart. What the actual F*CK!!!!!!


r/cravetv 1d ago

Help Mandatory subtitles?

2 Upvotes

We’re a Frenglish house and we like to watch content in both languages. Everytime I watch content in French, English subtitles appear and I can’t deactivate them. It’s reallly annoying. Anyone else having this issue?


r/cravetv 1d ago

Some content does not cast.

0 Upvotes

I have a premium account that worked perfectly. Now, some shows/movies will cast in my Chromecast and others won't. Any idea why?


r/cravetv 1d ago

Some content does not cast.

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0 Upvotes

r/cravetv 2d ago

Help Premium tier but seeing ads

1 Upvotes

I’m subscribed to premium tier no ads and watching Project Runway but ads keep coming up and there’s nothing about this being a show with ads at all.

Anybody else dealing with this? Crave support is unhelpful.


r/cravetv 2d ago

gone, so gone

0 Upvotes

the bs ....has done me. My answer is my money


r/cravetv 3d ago

Crave crashing

13 Upvotes

Did it just crash?


r/cravetv 3d ago

Help 720p even on native browser.

1 Upvotes

Hi all,

I'm only getting a maximum of 720p even while using a native browser on my PC (microsoft edge). Anyway to get 1080?


r/cravetv 3d ago

Cancel and asking if anyone wants a class action suit.

0 Upvotes

Paid for a subscription based on, all Canada games, and all playoff games.

The best playoff game, Crave did not broadcast. Breach of contract....I want my money back....any one else wanna join.....


r/cravetv 3d ago

Absolute worst experience I've ever had

0 Upvotes

This is by far the most convoluted piece of dogshit service I've ever experienced.

I'm trying to watch the world cup finals (I dont even like soccer) in the comfort of my living room after spending an hour on the treadmill in a hot gym and my crave subscription through amazon only offers the game in French. No option to switch at all. I've tried different work arounds. Restarting the app, switching the language settings, playing different movies, whatever. Nothing helps.

I don't even want to go on about the account creation and TV subscription provider BS. What an absolute mess.


r/cravetv 4d ago

TIL 4K listed titles on Crave only show 4K via ChromeCast (Any other way maxes at 1080p even though it has the 4K badge). Also 5.1 surround sound is off by default and also only avail. w/ ChromeCast. I found a workaround w/o a ChromeCast device bc HOTD 1080p was driving me nuts. GUIDE BELOW

8 Upvotes

How to stream 4K 5.1 surround sound with Crave instead of 1080p Stereo provided by Crave Apps

- requirements: Smartphone & a TV running Google software (havent tested other types of TVs, don’t own any)

1. Download Crave iPhone/Android App

2. Go into Crave phone App settings and set video quality to Ulimate 4K

3. In the same settings page, turn on 5.1 Surround Sound (it’s off by default 🙄)

4. Play your show on your phone, in my case House Of the Dragon S3.

5. Press the cast button on your phone when the video starts and select your TV from the options. (in my case it’s an iPhone, so it’s airplay. I press the cast button on my crave iPhone app while the video is playing, select my Hisense Google TV name from the options, and BOOM my show is now streaming in 4K 5.1 instead of the god awful 1080p Stereo from the fire stick app)

note: My TV airplay option only appeared once I played the video then pressed the cast button. I was pressing the cast/airplay button without the video playing and it wasn’t working / not showing any options. finally I tried playing the video then pressing the airplay button and my TV was finally there.

Hope this helps someone!!


r/cravetv 4d ago

Help Connection Error...

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1 Upvotes

Getting a connection error BUT only when we try to watch Evil Dead: Rise. All other shows load.

Tried all the usual troubleshooting, anyone got any other ideas? I wanted to watch it before it leaves on the 20th


r/cravetv 4d ago

URGENT MATTER REGARDING SAM GRAY

0 Upvotes

DANGEROUS NEEDS TO BE REMOVED FROM CRAVE. I have emailed this web service and producers multiple times, but have had no luck, so I am hoping others on social media can help spread the word for other like myself in this situation being silenced


r/cravetv 5d ago

World Cup Final

0 Upvotes

Will this air for free since CTV would air it on ctv..tv..


r/cravetv 7d ago

They still charge fifteen a month

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84 Upvotes

Fifteen adds.


r/cravetv 7d ago

Picture in Picture not allowed on Ad tier

0 Upvotes

I think it's absolutely ridiculous the ad tier does not have picture in picture enabled. If I wasn't getting crave for free through my condo I'd cancel on that alone


r/cravetv 7d ago

I'm not getting ads on my ad

3 Upvotes

I'm not trying to jinx it but I got crave through Walmart plus and it's the ad tier one and I haven't gone ads for about a week I'm just about to watch The Long walk and not a single ad sooo 🤷‍♂️ yayy I guess ?


r/cravetv 7d ago

RE: Crave cancelled itself this morning.

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0 Upvotes

Again, I feel like the blooming onion Lady, I edited my previous post but couldn't upload more images. And because I got such great service from u/CraveNinja, I think it's worth sharing. I complained loudly, I'd like to say "Thank you!" loudly too.


r/cravetv 9d ago

Help Crave cancelled itself this morning.

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126 Upvotes

I woke up to two identical emails sent at the same time, from Crave, telling me our subscription had ended,

No one in my household has cancelled Crave, we stayed through the augmentations, wonky platform, new content with ads from CTV. We never cancelled. I haven’t checked yet but I wonder whether it’d be more expensive if I tried to subscribe again? Is this a way to get us to signup for a more expensive plan (even though I’m pretty sure we already had the most expensive one (the plan with no ads, no Disney, no TSN))?

Anyway, because I’m petty and they kicked us out, I didn’t feel an urge to subscribe again. Then when I asked my fiancé if he wanted me to get it back he said no. So I guess we’re out!

Thanks for the good times Crave!

My budget thanks you too!🙂‍↕️😂

EDIT/UPDATE:
I feel like the blooming onion lady and I apologize to Crave. My payment was declined because I hadn't activated my new card yet. My old card got cancelled for fraud and I hadn't noticed. (And my fiance repeatedly told me to check my mail but I procrastinated.) Please see screenshot of the great service I received from Crave today. I'm sorry for coming in hot.🙈


r/cravetv 8d ago

Temptations under the sun: Cyprus - Premiere air date confirmed

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4 Upvotes

FINALLY! I just saw they released the new air date for Friday August 7th.


r/cravetv 9d ago

Reason why Crave app is slow and bad user experience at all

12 Upvotes

It’s because the Crave app you’re using is from your smart tv. Unfortunately, that version of the app is slow and laggy as hell.

For better and smoother viewing experience, use a separate tv box like Apple TV 4k, Nvidia Shield, Roku, or Amazon Fire Stick.


r/cravetv 10d ago

Wow! Crave is useless!

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40 Upvotes

Can't believe I'm paying for a premium service just to NOT have access to a TV show on the day it airs. It's almost 1am and it's still not up. I watched the french dub live (bilingual) but I'm still pissed.