I joined a b2b SaaS as head of growth,company was 13 months old sitting at $500K ARR and four months later it is at $4.3M.
a bit of context ,the product was already good when I got there so I optimized distribution for something that already converted and the founder is a close friend which is how I got the authority to gut a working channel in week three. A normal growth hire doesn't get to do that so copy accordingly
Weeks 1 to 2: I didnt do anything
I read docs, sat on sales calls and talked to customers about why they bought as I came from a completely different market and didnt know the buyer so I didnt touch anything for two weeks and the founder was visibly annoyed by day 10.
Cold email: cut volume 90%
They were sending 500 to 1,000 a day at anyone with a pulse and positive reply rate was under 1%. I dropped it to 100 a day.
Then a copy tournament with five variants, three heavily personalized and two templated. Winners get rewritten and run against each other, losers get cut, repeat.
A week in I checked deliverability and found most of our email was going to spam as domains had been hammered at 1k a day for months with no warming.
So that week of testing was worthless, i was reading reply rates from an inbox most prospects never opened. I threw it out, burned the domains and rebuilt with proper warming.
One week lost.
After the rebuild and ramping up mails a day again positive reply rate was around 4% . Meetings went from 7 to 8 a week to 25 to 30.
Stack was Clay and instantly,you probably dont need clay, build the scraping project properly and lead quality is comparable for a fraction of the cost. We already had the subscription so switching wasnt worth the hours.
Referrals, credits only
Product works so the clients were happy hence we built a referral program. we offered credits and the founder was firm on this (he was right). Cash kickbacks become a procurement problem at any company with a real finance team, one account told us flat out they couldnt accept money and credits went through every time.
Two things made it work,first every acc gets touched twice a week minimum whether they want to talk or not. And another that we ask right after someone says something good.
on a four month clock, referral revenue came from customers who signed before I arrived,I built the incentive and the cadence not the trust. If you are at month two of your own company, this channel isnt avl to you yet.
Instagram: killed it
They were spread across Instagram, X, and linkedIn doing all three badly. Instagram was there on the logic that ecom brands live on it, which is true but it eats budget and bandwidth for months before it returns anything.
Insta is a channel you buy once you already have money and cut it in week three.
X and LinkedIn, paid
Went hard on X, (paid ).The 5K to 30K accounts whose audience was exactly our buyer with mostly $50 to $300 a post.
after small trials, one did 150K views and drove 80 to 100 demos off a single placement. so basically you are buying lottery tickets and one hits.
Then we brought in a friend's agency for a proper launch across X and linkedIn. got like few million views and 800 demos.
Free credits at signup
Signup friction was killing us at the top,we offered 7 days of free credits with no card and demo request so that people touch the product before they talk to a human.
might be the reason the paid traffic converted. Sending 800 launch demos into a book a call wall would have wasted the spend.
Reply within 15 minutes
Biggest leak in the funnel was that reps were taking hours to reply, sometimes a full day and when the follow up went out, the case study attached was the same pdf everyone got. Identical document to a funded fintech and a 12 person agency, regardless of what the prospect said on the call twenty minutes earlier.
so we made two changes,first reply within 15 mins during working hours, coverage across two time zones so that's most of the day.
And the rep picks a case study that matches the prospect, then writes two lines connecting it to the specific thing that person raised. Same asset library, thirty seconds of work. Follow up response rate roughly doubled literally.
Founder at events
Everyone says events are not worth it at this stage but everyone also isn't accounting for a founder who is "genuinely" excellent in a room.
I pushed him into everything for four months helping us for real connections most of which will land over the next year rather than this quarter.
Personal brand
He built his, I built mine and the team also posted. We hired ghostwriters to hold volume.
Events and profiles fed each other, offline presence pushed people to the accounts, the accounts amplified the launch and the launch drove demos.
Slowest channel on this list and the one I started on day one.
What I would add if I started over: podcasts
Niche b2b podcasts are desperate for guests with real numbers who will say something specific in 45 minute ( warm audience that already trusts the host)
We started in month four and should have started in month one.
What's next
Cold email stays on permanently, referrals mostly run themselves now, more launches and personal brand keeps compounding.
And the one I am most excited about is our own subreddit. A real community around ai marketing where people talk shop,( not a promo channel coz those die)
Happy to answer questions.