Hi everyone! I manage a tiny property in Texas. None of us involved have hospitality experience, so sometimes I have a question like this! When you have rooms closed out for one reason or another, how does it affect your occupancy calculation? We use WebRezPro. We have one housekeeper, so she gets a couple days off a week. I will close some rooms out so that she can have a day off. My boss has been seeking funding from some of his investors, and he’s been using our occupancy numbers that are coming from WebRez.. but I just noticed that if I have closed out all un-booked rooms, our occupancy shows 100%.. my boss kinda freaked out, worried that he was misrepresenting our success. I can see both perspectives on this. Obviously we have rented 100% of the rooms that are AVAILABLE. But that doesn’t mean we have rented 100% of our rooms. What’s the industry standard here? I appreciate your time!

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My fiancé and I are getting married in Portugal next year and are currently trying to secure room blocks at two different hotels. Both hotels have told us that we need to provide them with a list of the guests staying in the block, rather than allowing guests to book their own rooms.

We were under the impression that the typical process is for guests to book directly with the hotel using a group code or booking link while paying individually. Instead, it sounds like we’d have to collect everyone’s information and submit it to the hotel ourselves.

Is this normal, particularly in Europe or Portugal?

We are snowbirds that drive to warm weather every fall and return in the spring and I've got a hotel Credit card that racks up the points. For the past three years now we've stayed at the same hotels along the way and we've always used points for the stay. My question is, As repeat guests using points to stay, does the hotel view this in a positive or negative way? For example one of the hotels we stay at is managed by the same couple and I think we've stayed there six times so far and always used points. Does the hotel lose out if we use points vs CC? I didn't know exactly how that works and does it affect their profit/loss bottom line.