The installer fails instantly with an error about C:/ProgramData/Acronis needing Administrator only permissions. Tech support was supposed to contact me, but has not after ten days. I have used Acronis for over 25 years and have never had a problem before.

Selective session recording is one of the oldest and cheapest controls in privileged-access security, and every regulatory framework that touches remote administration expects it. The control became generally available on the Acronis platform on April 22, 2026. This report measures the two months of adoption that followed, through June 23, 2026.

I currently have a backup where there is a full backup of approximately 500 GB and then for the next 6 days incremental. Rinse and repeat.

If there are two new files to that backup that needed to be added the second day what would happen if the third day one of those files was deleted. Does the program go back to the previous second day backup file and delete that? Or since it was backed up the second day it will always be able to be retrieved until the next full backup erases the whole set.

(True Image 2025. I have the bootable software installed on the USB backup drive, along with the images)

The issue I'm having is with the current version of the bootable software, the computer will freeze and automatically reboot when selecting the drive to restore to.

If I use an older version of the bootable, I don't have the freezing issue. (I booted from a different USB drive that also has both the bootable and backup images)

Is there a way to replace the current bootable software with the older one?

To clarify, the older version shows something like E:\wpeinit when it first opens up. The current doesn't show this.

What is going on?

It's been down for a week and this is message you get

Web Restore is temporarily unavailable

Our team is actively working to resolve the issue and restore the service as quickly as possible.

If you go to the KB, its just generic, and gives no more information.

Anyone concerned they have had some breach and our data is not secure??

I've just joined an org that uses Cyber Protect Cloud and have been tasked with finishing the roll-out and fine-tuning the product. So far, the tool seems to be lacking some pretty key features, so I wanted to get this community's feedback/direction:

1. I can't find a way to create a report or export a list of all devices/workloads and their associated protection plans. The closest I can get is generating a backup report, but I have a subset of BYOD devices that don't have any backup plans associated. I COULD export multiple reports and manually true them up, but that's not ideal. A clean inventory report to compare against our RMM to ensure all managed devices are protected and by the right plan is what I'm after here.

2. I can't find a way to fine-tune alerts, so our console is continually showing 500+ alerts, most of which are not meaningfully actionable. For example, we are using Advanced Email Security, but I don't need to see an alert every time an email is identified as Spam and quarantined. The only adjustments I've been able to find are the email notifications per user.

3. I can't find a way to grant a temporary exception such as access to a blocked URL or temporary removable storage device access. The solutions I've found seem to entail either changing the policy wholesale or moving the affected devices to a completely different protection plan.

I've read through the documentation and clicked through every screen and option, but I'm hoping I've missed something, or this community may have figured out some workarounds. Any advice/information provided would be helpful at this point.

Hello r/Acronis, here is our monthly update from Acronis Product Management team. Its purpose is to inform you about the most important updates, achievements, and changes related to Acronis products. 

Please feel free to share your opinion on whether this information is useful for you, what else you would like to see or give your feedback. 

New in Acronis Cyber Protect Cloud 26.06 (release notes) 

[New service] Cyber Compliance    
Cyber Compliance gives MSPs visibility into implemented safeguards, coverage gaps and improvement priorities across clients. It helps MSPs guide clients through their compliance and cyber insurance journey, identify security gaps, reduce risk and track progress from assessment to remediation. The first release includes MSP and client views, CIS Controls v8.1-based scoring, and practical recommendations mapped to relevant Acronis capabilities.  Cyber Compliance is a new service included in the platform at no extra cost. Documentation 

[Backup] Multistream backup and recovery to cloud storage 
Speed up backup and recovery to cloud storage by using multiple concurrent data streams, with a default of four that can be adjusted to match available bandwidth. The update supports Acronis-hosted and partner-hosted storage, helping partners improve performance in faster network environments without changing everyday workflows. Documentation 

[Backup] Cloud validation for backup recoverability 
Validate backups in the cloud through checksum verification and boot screenshot analysis to confirm that protected systems can recover successfully. The process runs in Acronis data centers, works with Windows and Linux backups, supports partner-hosted storage and gives partners a practical way to check backup readiness without relying on on-premises infrastructure. Documentation 

[Backup] Microsoft Entra ID Backup 
Protect identity data that your clients rely on with backup and granular recovery for Microsoft Entra ID users, groups, policies and more. Partners can compare Entra ID backups with live data or earlier restore points, recover at multiple levels and download objects including audit and sign-in logs for deeper investigation and operational resilience. Documentation Video#1 Video#2

[Backup] VMware Cloud Foundation 9.0 support 
Protect virtual environments running on VMware Cloud Foundation 9.0 with agentless backup and recovery, application-aware backup, replication and VM conversion capabilities. This keeps support aligned with the latest platform version while preserving the same core protection scenarios partners already use for VMware workloads. Documentation 

[Security] GenAI Protection event investigation 
Investigate GenAI Protection events more efficiently with search, filtering and richer event context, including user context, device information and detection reasons. This helps partners review prompt injection and data loss prevention activity more accurately, understand why content was blocked and fine-tune policies based on actual usage patterns.  

[Security] AI triage for EDR incidents 
Streamline incident investigation and enable lower-tier technicians to analyze with ease and speed with AI-generated incident triage. The capability delivers a structured summary, including MITRE Techniques & Tactics used, timeline and recommended remediation steps for all critical EDR incidents automatically, along with the ability to request on-demand AI triage for noncritical ones. The AI triage enables partners to instantly get structured breakdown and recommended remediation steps on incidents, while also providing exportable reports that can be shared with clients when needed. 

[Security] MDR customer communication add on 
Enable direct incident notifications and reporting to client contacts with a new add-on for Managed Detection and Response by Acronis TRU. This gives partners more flexibility in how MDR is delivered and supports scenarios where Acronis communicates directly with end customers. Moreover, Telco clients can easily self-activate the MDR service from the console without involving their Telco provider.  Documentation 

[RMM] Automatic Active Directory-based agent deployment 
Automate onboarding for domain-joined devices with Active Directory-based agent deployment and policy assignment. Partners can define onboarding plans once, then use automated discovery, retry handling and failure reporting to reduce manual effort, speed up rollout and help ensure new devices do not remain unmanaged or unprotected. 

[RMM] ARM support for vulnerability assessment and patching 
Manage Windows on ARM devices alongside x86 and x64 endpoints with expanded vulnerability assessment and patch management support. Scan ARM-based devices for OS and third-party application vulnerabilities and deploy Microsoft and third-party patches from the same workflows they already use for other Windows endpoints. Documentation 

[Workflow Automation] AI assistant 
Build and update workflows using plain-language prompts instead of manual step-by-step configuration. The assistant can generate workflow drafts, modify steps, explain triggers and actions and suggest relevant next actions, helping teams create automation faster and with greater consistency.  

[Workflow Automation] Trigger customization 
Make workflow execution more precise by setting trigger input values directly, such as specific alert types or severity levels. This reduces unnecessary runs, gives administrators tighter control over automation logic and makes workflow behavior easier to predict and manage across different use cases. Documentation 

[Platform] AI-assisted MSP onboarding 
Streamline onboarding with AI-guided flows that help partners create customer tenants and users while providing context-aware answers inside the console. The experience is designed to reduce setup friction, improve task completion and deliver more useful guidance by taking account of context and asking follow-up questions when requests are unclear.  

[Integrations] CloudBlue Connect service expansion 
Expand marketplace and provisioning scenarios in CloudBlue Connect with support for additional Acronis services. Partners can configure new service resources within service plans while continuing to use existing enablement, quota, usage, cancellation and suspend or resume processes. Documentation 

[Integrations] WHMCS integration update 
Enhance service delivery in WHMCS with an updated integration that improves product configuration and broadens portfolio support. The release adds a new service template wizard, quota handling enhancements, configurable tenant naming and support for solution-based licensing and newer service offerings. Documentation 

[Integrations] Device sync for Datto Autotask PSA 
Link Acronis alerts and tickets with the correct devices in Datto Autotask PSA so technicians can see ticket history in the device record and navigate between systems more easily. This improves operational context and helps service teams keep device and ticket relationships aligned. Documentation  

Full release notes https://dl.acronis.com/u/baas/rn/26.06/en-US/AcronisCyberProtectCloud_relnotes.htm 

Current promotions and offers

• (for MSPs) Hassle-free migration to Acronis for MSPs at no extra cost. Seamlessly switch to Acronis Cyber Protect Cloud now and get 100% of your Acronis usage credited back until the end of your current vendor's contract. Claim offer.
• (for business) Get a 50% discount on Acronis Cyber Protect equal to the number of licenses of your current vendor’s contract! Claim offer.

Resources

• Acronis Academy Courses
• Acronis Cyber Protect Cloud Demo Center

Events

For Service Providers

• Academy Training: Cyber Resilience - From Backup to Business Continuity | July 07 | 4:00 AM EDT
• Academy Training: Comprehensive Microsoft 365 Protection for MSPs | July 09 | 4:00 AM EDT
• Acronis Accelerate: The Journey to Autonomous IT | July 30 | 4:00 AM EDT

For Business/Enterprise

• When identity breaks: How Microsoft 365 attacks target the control plane and Entra ID | July 29 | 3:00 PM EDT

Acronis On-demand Events Archive available here.

I recently joined a new job as a Technical Support Engineer and Acronis is one of the products I support. I'm really interested in becoming good at troubleshooting Acronis issues but I'm finding it difficult to understand where to start and how experienced engineers approach real world problems.

I've already gone through several Acronis Knowledge Base articles and completed a few courses on the Acronis training portal but I still struggle when it comes to actual troubleshooting. Reading the documentation alone doesn't seem to be enough for me.

Could anyone share how u learned Acronis troubleshooting? Are there any labs, practice environments, common issues, troubleshooting methodologies or resources that helped u become proficient? Any advice from experienced Acronis support engineers would be greatly appreciated.

My goal is to learn how to analyze issues, identify root causes and troubleshoot confidently in the shortest possible time.

Thank you

Is there any ETA for Ubuntu-Support?

Ubuntu 26.04 LTS released more than 2 months ago.

Hi everyone,

I'm trying to understand the minimum hardware requirements for both Acronis Cyber Protect Cloud and Acronis Cyber Protect (on-premises) for server.

Specifically, I'm looking for the minimum recommended specifications for:

• CPU
• RAM
• Storage
• Operating System

I’m trying to validate a POC. I’ve installed an AMS, an ASN, and a catalog server as 3 separate hosts. all is well and good for backups, but all the indexing activities fail with a socket error.

I went to the ASN and catalog server to make sure names/IPs resolved and ports worked. Thats when I found that i could not open a connection to port 9200 on the catalog server. after troubleshooting and tickets with IT I turned inward and found out that the port binding for the catalog service was to the loop back address.

I cannot find any documentation on how to modify that. Does anyone know how to change the port binding?

TIA

This post contains content not supported on old Reddit. Click here to view the full post

Long post. My apologies in advance for that.

I’m using True Image Build 42980 on Windows with a current license. I can’t access my Acronis Cloud library or submit a support request.

When I click “Browse my data” in the True Image app, it sends me to https://account.acronis.com/ instead of the Cloud URL. After logging in, I only see Products, Profile, and Support—no Cloud access.

If I manually enter the Cloud URL (https://us-cloud.acronis.com/), my email and password are rejected.

I changed my Acronis account password before the problems happened and confirmed the change email and that I could log in to my account. But I can’t log into the Cloud with either my old or new email address. Password reset emails are not sent to either address.

When I try to submit a support request, I’m told I must register my product first—even though it (True Image) is registered.

How can I contact support? Did changing my email break my Cloud access and support eligibility?

Possibly related: at one point I was told I have multiple registered accounts with different services. I’ve seen this message before when switching between account and Cloud pages, but selecting either option doesn’t resolve the issue. I think at one point I had a Cyber Protect license.

i bought 2025 perpetual a few months ago and dont use the acronis cloud but after the trial expired a few weeks later i was offered this. so if you are going to consider this cloud it may pay you to wait.

Acronis has been named a Champion in the Omdia Cybersecurity MSP Ecosystems Leadership Matrix 2026, one of the few analyst reports focused specifically on the MSP cybersecurity market. 

According to Omdia, Acronis stood out for: 

✅ Integrated cyber protection platform capabilities. 
✅ In-house MDR services and AI-powered security innovations. 
✅ More than 300 integrations. 
✅ MSP-focused service tiers and partner programs. 
✅ Investments in automation and operational efficiency. 
✅ Improvements in partner onboarding and profitability initiatives. 

The report notes that MSPs are increasingly moving away from managing disconnected security tools and toward offering scalable, platform-based security services. Omdia sees automation, MDR, platform consolidation and AI-assisted workflows as key drivers shaping the next phase of MSP growth. 

For MSPs in this community: 

• What's your biggest challenge when scaling cybersecurity services today? 
• Are you consolidating vendors or adding more specialized tools? 
• How important are automation and MDR capabilities in your stack? 

We'd love to hear what's working (and what's not) in your business. 

You can download the full Omdia report and see how the market is evolving for MSP-focused cybersecurity vendors. 

What's going on with Acronis? I tried to upgrade from 5TB to 10TB for 5 PCs and I got an error page twice, I changed PCs and credit cards... same problem. I connected to the cloud console to browse the backups of a PC and since this morning I've had an Nginx error 500!!!!! On my iPhone, backups are intermittent, the app doesn't show the backups performed... it's a total disaster.

Hello r/Acronis, here is our monthly update from Acronis Product Management team. Its purpose is to inform you about the most important updates, achievements, and changes related to Acronis products. 

Please feel free to share your opinion on whether this information is useful for you, what else you would like to see, or give your feedback. 

New in Acronis Cyber Protect Cloud 26.05 (release notes) 

[Acronis Cyber Frame] General availability 

Acronis Cyber Frame, a new hyper-converged infrastructure (HCI) and infrastructure-as-a-service (IaaS) solution, is now generally available. It enables SPs to deliver infrastructure services, including VMs, storage and networking, with integrated backup, DR, security and RMM. Natively integrated into Acronis Cyber Protect Cloud, Cyber Frame supports both SP-hosted and Acronis-hosted deployments. Cyber Frame Cloud has been rolled out to more than 30 data centers worldwide. Documentation 

[Workflow Automation] Cycle functionality 

Workflow automation can now loop through arrays of items returned by triggers or actions, such as devices or workloads. This allows conditions and actions to be applied to each item individually, enabling more advanced automations like mass remediation, validation or maintenance tasks. Documentation 

[Workflow Automation] Tenant level workflow management 

Workflows can dynamically access tenant‑specific resources such as users, protection plans and scripts at enablement time. This makes workflow templates reusable across customers while ensuring actions are executed using each tenant’s own configurations and assets. Documentation 

[Workflow Automation] Schedule‑based workflows 

Automations can now run on defined schedules rather than only reacting to events. Partners can use this capability for routine checks such as backup health validation, proactive maintenance or regular reporting across multiple customer environments. Documentation 

[Workflow Automation] Templates 

Ready‑to‑use workflow templates that help partners automate common security and backup scenarios faster. By cloning and customising prebuilt templates, partners save time and reduce manual effort. Examples include automatically quarantining EDR threats, isolating compromised workloads, handling client and server backup failures and applying consistent remediation logic across environments. 

[Platform] Complete hierarchy navigation 

The Protection Console now supports navigation across the full tenant and subtenant hierarchy. Partners can move seamlessly between customers and sub-partners without switching consoles, simplifying daily operations and large‑scale management tasks. Documentation 

[Backup] Windows on ARM agent enhancements 

Support for Windows on ARM expands with disk and file backup and recovery via bootable media, enabling broader protection scenarios beyond basic workloads. This allows mixed x86 and ARM environments to be managed from a single console, with additional capabilities planned for future releases.  Documentation 

[Backup] Linux kernel 7.0 support 

The Linux agent now supports systems running kernel version 7.0, enabling full backup and recovery for modern Linux distributions that have adopted the latest kernel generation. Documentation 

[Security] Partner‑level security policy management 

Security policies such as EDR, anti-malware, firewall, URL filtering and Microsoft Defender controls can now be managed centrally at the partner or folder level. This enables consistent policy enforcement and incident visibility across multiple customer environments. Documentation  

[Security] MDR dashboard enhancements 

The MDR dashboard for Acronis MDR by Acronis TRU now provides clearer, at‑a‑glance insight into client security posture with incident state summaries, color-coded severity indicators, visibility into top MITRE ATT&CK technique patterns detected and an overview of incidents per client. It also streamlines Service Portal management with direct linking to Jira Service Management.  Documentation 

[Security] EDR and XDR incident export in STIX format 

This update lets partners and clients export EDR and XDR incidents in STIX 2.1 format, required to satisfy NIS 2 reporting obligations and share structured threat intelligence with CSIRTs, CERTs and security platforms. Each export includes a per-incident JSON bundle with key observables, object relationships, and built-in TLP 2.0 sensitivity controls. The feature is designed for downstream ingestion into STIX/TAXII and MISP workflows, reducing manual reporting effort and improving interoperability across security operations. Documentation 

[Security] GenAI Protection MCP server monitoring 

GenAI Protection now includes MCP server monitoring, giving MSP partners visibility into where and how MCP servers are being used across managed client devices. This enables partners to identify external AI tools and services in use, assess potential security and supply chain risks, and improve oversight of AI-driven workflows. The update supports discovery of MCP server usage, investigation of suspicious or risky activity and drill-down into detailed activity data for security analysis. Documentation 

[RMM] Peer‑to‑peer Microsoft update distribution 

Windows updates can be distributed locally between devices using built‑in delivery optimisation, reducing internet bandwidth consumption during patch cycles. Updates automatically fall back to Microsoft CDN when peers are unavailable and require no additional infrastructure. Documentation  

[RMM] Cyber Scripting output parameters 

Scripts can now return structured output based on a defined JSON schema, making results directly usable in automation of workflows. This enables more advanced automation scenarios where decisions are driven by structured data returned from scripts. Documentation  

[Integrations] Solution‑based licensing in CloudBlue Connect 

Preconfigured solution bundles can be resold through CloudBlue Connect without manually combining individual services. This simplifies subscription management for partners while maintaining full support for existing provisioning, usage and lifecycle workflows. Documentation  

[Integrations] Expanded alert coverage in ConnectWise Asio 

Support for over 130 alert types allows broader visibility of Acronis platform events directly in ConnectWise Asio. This enables partners to manage more alerts from a single ticketing dashboard without additional configuration. Documentation

Full release notes https://dl.acronis.com/u/baas/rn/26.05/en-US/AcronisCyberProtectCloud_relnotes.htm 

Current promotions and offers

• (for MSPs) Hassle-free migration to Acronis for MSPs at no extra cost. Seamlessly switch to Acronis Cyber Protect Cloud now and get 100% of your Acronis usage credited back until the end of your current vendor's contract. Claim offer.
• (for business) Get a 50% discount on Acronis Cyber Protect equal to the number of licenses of your current vendor’s contract! Claim offer.
• (for business) 10% off Acronis Cyber Protect, Disaster Recovery, and Cloud Storage for customers who purchase online, with the promotion running through the end of June. Claim offer.

Resources

• Acronis Academy Courses
• Acronis Cyber Protect Cloud Demo Center

Events

For Service Providers

• The new IaaS business opportunity for service providers | June 11 | 5:00 AM EDT
• Academy Training: Protected Workspace - One Platform, Total Protection | 24 Jun | 10:30 AM EDT
• Academy Training: Cyber Resilience - From Backup to Business Continuity | July 07 | 4:00 AM EDT
• Academy Training: Comprehensive Microsoft 365 Protection for MSPs | July 09 | 4:00 AM EDT

For Business/Enterprise

• Academy Recertification Training: Stay certified. Stay competitive | 11 Jun | 12:00 PM EDT
• Sovereign resilience: An action plan for compliance‑ready IT and security teams | June 16 | 10:00 AM EDT

Acronis On-demand Events Archive available here.

my backup strategy is one full backup with 6 incrementals then repeat. i started a full backup may 30 and i have the files above right now. if i backup those 2 encrypted files to the cloud but try to restore them in a few days when there are already 3 more incrementals done which of course have NOT been uploaded to the cloud, can i restore just the files shown above and they will restore the laptop as of june 3? id just be losing the few days of incrementals

Product is Acronis True image build 42980.

Summary

If I boot into Acronis, choose restore to and my new SSD I've swapped out for the old SSD, will the system boot and "see" the new SSD as a bootable, system hard drive? I had thought so, but the Full PC Backup doesn't boot by itself, so I'm now unsure (again).

Background

I have a dying primary SSD drive. I want to replace it with a new drive. Cloning didn't work for me...for reasons.

My question: does booting into Acronis and restoring from a Full PC backup result in a bootable drive?

I have bootable Acronis rescue media.

I have a validated Full PC Backup created from True Image backup, Full PC backup.

I planned to swap my drives, boot into Acronis, then restore from the Full PC Backup to the new SSD.

I thought that was a legitimate path to build a new primary drive, but now I'm uncertain, since I've misunderstood many things in this process. I've searched and read Acronis KB articles but the information seems to mostly recommend cloning, which I don't want to do, if I don't have to.

Windows 11, BitLocker = On, Secure Boot Enabled

Dell XPS 15 9500 - I'm trying to replace the old SSD with the same type but larger capacity. (2TB to 4TB).

Goal is to have bootable media I can use to restore a Full-PC backup of the original SSD to the new SSD.

The media I want to make bootable is a Samsung 128GB USB-C drive.

Created ISO with these steps

1. Tools | Rescue Media
2. Method: Simple
3. Media destination ISO file, saved to desktop. Seemed to complete fine. No errors or warnings, file was created.
4. Installed Rufus to create a bootable USB drive.
5. Ran Rufus and pointed it the ISO created in step 3.

Result:
Rufus detected that the ISO you have selected contains UEFI bootloader that has been revoked and that will produce a 'Security Violation' screen, when Secure Boot is enabled on a fully up to date UEFI system.

if you obtained it from a trusted source, you should try to locate a more update to date version that will not produce this warning.

A more up to date version of Acronis? Is there a later version than True Image 42980?

I'm having trouble getting any rescue media built that will boot up. For example, I made a simple rescue media USB drive but that failed. Acronis message was just "Failed" then pointed to a KB article that took me to a page that said there is no article for the topic.

Any suggestions?