Got married a few weeks ago and reviews on this sub helped us so much during planning, so wanted to pay it forward. Unfortunately this oneās a negative review.
We booked Leigh & Co for 3-month coordination after really good intro calls with them. The coordinator we got assigned was Jacey (Events by Loving). Our first call with her felt off tbh, but we figured we were just being anxious about the wedding. Shouldāve trusted our gut.
Where to start. We were told communication would kick off 4 months out. Never happened ā we ended up reaching out to her ourselves a little under 3 months before the wedding. Then radio silence on the timeline until 3 weeks out, and it didnāt actually get finalized and sent to vendors until 2 weeks before, and thatās only because we gave her a hard deadline. Meanwhile our vendors were texting us stuff like āwait, whoās your coordinator?ā because nobody had contacted them. Our DJ heard from her a week out. A WEEK.
And honestly the timeline she āmadeā⦠if you open the version history on the doc, like 95% of it was written by someone in our own wedding party. We were also promised a finalized floor plan that we never got ā we showed up to a meeting 2 weeks before the wedding expecting to review a draft and instead watched her make it on the spot. Every time we asked her to confirm some detail, the answer was āIāll take care of it,ā and then guess who took care of it.
Day of was more of the same. Bridal party got zero direction ā they asked totally normal questions like what order to walk out after the ceremony and how to stand at the altar and were told ādonāt overcomplicate it.ā Cool, thanks. Nobody ran the timeline, my family was the one cueing people all night. She was supposed to bring us a plate during cocktail hour (we specifically agreed on this) and instead got food for herself first ā we ate maybe 45 min in. Then at the end of the night she just⦠left. No wrap-up, no hereās-whatās-left. She was contracted for 10 hours, fine, but a 2-minute handoff isnāt a big ask.
Basically we planned and ran our own wedding and also had one extra guest to babysit.
What actually made me write this post though is how Leigh & Co handled it after. We laid everything out and asked for a partial refund. From what they told us, their āreviewā was talking to Jacey (the person we complained about??), Jaceyās assistant, and our venue manager, who wasnāt around for any of the pre-wedding stuff. They never asked to see the timeline version history or the vendor texts. Then came back with $650 on a $2750 package.
So, would not recommend Leigh & Co or Events by Loving. If your first call with your coordinator feels off, listen to that feeling. And get every deliverable + deadline in writing. Have receipts for all of the above if anyone wants details.