Long story short, I've been a GP tech for the last 11 years. A couple days ago we had a new client bring in 2 kittens about 10-12 weeks old that were found at a farm. Turns out the client is actually a DVM. She practiced GP years ago but has since left clinical practice and went into the industry to work for IDEXX. She brought the kittens in for exams and told us to do " all of the normal kitten things". She did tell us that she thought the kittens had ear mites.
Turns out the kittens were loaded with ear mites, fleas, and intestinal parasites. (as expected for being stray farm cats). We did feline triples, gave the first FVRCP vaccines, applied Milbemite AU, and applied Nexgard Combo.
I went out to the waiting room to give her the update that the kittens did have ear mites so we treated with milbemite and applied a courtesy dose of Nexgard Combo. I also informed her that the kittens were infested with coccidia and we will be sending home a course of Albon.
I thought being a DVM she would be grateful that we are getting the kittens treated and taken care of, especially since she doesn't have access to vaccines, preventatives, etc. since she no longer works in clinical practice.
Boy was I wrong, she became extremely upset and said " We use too many chemicals here". and that we "way over treated' these cats. Those were her exact words. I was kind of dumbfounded and just stared at her for a moment. I couldn't believe this was coming out of the mouth of a DVM.
I explained to her that, in our experience, with severe infestations of ear mites we definitely need to use Milbemite and sometimes we even need to repeat a treatment a month later if the initial dose doesn't take care of them all. I also explained that Nexgard Combo can technically help ear mites off label, it is not FDA approved to treat ear mite infections and would likely take several months to fully clear them up without the use of the Milbemite.
She left irate and kept telling the receptionist that we over-treat here and use too many chemicals.
What are your guys' thoughts? Are we in the wrong here?
Also, if you are more holistic and anti-drug, why did you tell us to do "do whatever - all the normal kitten things" ? This concern about "Chemicals" wasn't communicated to us until after the treatments were already done.
I am also concerned that if she is so "anti chemical" - is she advising other veterinarians with this bias when she consults for IDEXX? Or am I over reacting?
This entire interaction just left me and my whole clinic feeling like shit about ourselves. Just trying to get some other feedback. We really were trying to help these nasty little barn kittens and do a favor for a fellow professional, but she left feeling upset and ungrateful.