My X (Twitter) account was hacked on 20 September 2025, and ever since then I've been trying everything possible to get it back.
The hacker changed both the email address and the password associated with my account, so I immediately lost access.
The frustrating part is that I still have access to the original email address that was registered to the account and the original phone number. Nothing happened to my email or phone, they're both still mine.
Since then, I've submitted recovery request after recovery request through X's Account Access form.
Every single time, I receive the exact same email within minutes:
"We're unable to verify you as the account owner."
No additional questions. No request for proof. No human response. Just an automated rejection and the case gets closed.
I've also filed a cyber crime complaint, hoping that would help, but unfortunately that hasn't led to any progress either. What I don't understand is this:
I still own the original email address.
I still own the original phone number.
I know when I last logged into the account (20 September 2025).
I'm willing to provide my ID or any additional proof necessary.
I'm not asking for information about the account, I just want X to verify that I'm the legitimate owner.
If X detected suspicious activity when the hacker changed the email and password, surely they also have records showing that my email and phone number were originally associated with the account.
Instead, every request is automatically rejected within minutes, making it feel like no human has ever looked at my case.
I recently came across another Reddit post where someone finally recovered their hacked account after submitting a detailed explanation with all of their previous case numbers instead of just writing "My account was hacked."
I've now tried that approach as well, but unfortunately I'm still receiving the same automated rejection.
At this point, I honestly don't know what else to do.
Has anyone here managed to get a real person from X Support to review their case?
If you successfully recovered a hacked account, what finally worked?
Any advice would be greatly appreciated because I'm completely out of ideas, and I really don't want to lose years of memories, posts, and connections because of an automated system.
Thank you for reading.