Hey r/SysAdminBlogs 👋

I'm the developer behind Service365, and I'm giving away a limited number of free 1-year licenses to IT managers here in exchange for honest feedback.

What it is: most "ITSM tools" are a ticket queue with a portal bolted on as an afterthought. Service365 flips that — it's an end-user-focused application platform that happens to have full ITSM built in, not the other way around. The idea is that your employees get one branded portal (on your own domain, not a generic vendor URL) where tickets are just one of several tools they use — alongside project collaboration, e-signing, booking/scheduling, a feature-voting/roadmap board, and self-service catalog requests. IT teams get the ITSM depth; end users get something they'll actually open voluntarily instead of avoiding.

A quick "about me" since this sub sees a lot of vibe-coded SaaS lately: I've got 20 years in IT, and I was a full-stack developer before AI coding tools existed — so this isn't a weekend prompt-and-pray project wearing a landing page. My background is security and infrastructure, and that shows in how the platform is built: proper Entra ID SSO, Graph-scoped sync, per-tenant isolation for the MSP side, and an actual architecture behind it rather than a pile of generated components. I do use AI as a tool now like everyone else, but the design, security model, and infra decisions are mine, checked against two decades of having to clean up other people's shortcuts.

On the ITSM side, it's not lightweight:

• Incidents, service requests, and changes with priority, assignment, internal notes, and Intune device linking
• Visual no-code workflow builder — approvals (all/any/majority/first-responder), auto-assignment, notifications
• Service catalog with custom fields and workflow triggers on submit
• Email ↔ ticket threading via Microsoft Graph
• Guest ticket submission (no login required) for quick intake

On the "application platform" side (this is the part most desks don't have):

• Native Entra ID SSO + scheduled Graph sync, Intune asset inventory with field-level change history
• Project collaboration with client share links (open token or email OTP) — no extra logins for clients
• E-signing as a first-class portal tool, not a bolt-on — anyone with permission can send/sign/track
• Public booking pages with separate staff/customer calendar invites and staff handoff
• Feature voting + roadmap + changelog, so requests turn into delivery instead of disappearing into a backlog
• Knowledge base, announcements, and unified search across all of it

If you run an MSP instead of an internal IT team, there's also a white-label multi-tenant mode (per-customer branding/domain, cross-org ticket view, billing runs) — happy to set that up too if that's your situation.

What the free year includes: full platform, your own custom domain/branding, Entra SSO, Intune sync — basically the real thing, not a crippled trial tier. I'm not gating features to make you upgrade later.

What I'd want in return: you actually roll it out to at least a handful of real users and tell me — bluntly — what's missing, what's confusing, and what you'd never use.

If you're interested, drop a comment (or DM) with roughly how many users/employees you'd be piloting it with, and whether you're an internal IT team or an MSP — I'll follow up with setup details.

Happy to answer questions about the platform, the licensing terms, security posture, or anything else in the comments.