That's really the whole post. This has brought probably an hour of time savings and immeasurable calm in the last two weeks alone.

Thank you, slack gods, from a peon stuck using this 6+ hours a day.

Next up: let me create a custom tab for a search. I have no use for the DMs tab or the activity tab but man I'd kill to pin "on:today", something I search >50 times per day.

I need to convert a channel from private to public, but it is saying I don't have permissions. I am a workspace admin, and according to slack documentation, this is something I should be able to do. Is there a setting somewhere that will let me do this?

Hi everyone,

I’d like to introduce Slack at the company where I work. We’re a small film production company in Europe with about 10 employees. We mainly use Outlook, Notion, Google Calendar, WhatsApp, Claude, etc., and we’d like to centralize all of that in one place. I feel like Slack is the right tool for this.

Are there any comprehensive beginner’s guides on setting up Slack for business and connecting it to other apps?

Thank you very much

Have any of you used the new crm update for small businesses on Slack? Any thoughts?

the bottleneck with shared channels isn't fixing problems, it's figuring out who actually owns them. your team ends up playing traffic cop, so we built a way to route these requests instantly.

https://flawlix.io/

Many people have complained about Slack's lack of realtime autocorrect, and this app fixes that for macOS. The app runs separately from Slack, quietly observing and correcting typos as soon as they happen. Let me know what you think!

Hey everyone,

We’ve been building a Slack app after noticing the same problem over and over:

A decision gets made in a thread, everyone agrees, work moves forward… and a few weeks later someone asks:
“Why did we decide to do it this way?”

The conversation exists somewhere in Slack, but the reasoning is difficult to find, fragmented across threads, or lost entirely.

We’re exploring whether Slack could do a better job of preserving organizational memory—not just messages, but the context, evidence, tradeoffs, and rationale behind important decisions.

A few questions for teams here:

Do you ever struggle to remember why a decision was made?
How do you currently document important decisions?
Do you rely on Slack search, Notion, Confluence, Jira, docs, or something else?
What’s the biggest pain point with your current workflow?

We’re still early and genuinely trying to learn from how real teams work before expanding the product.
Would love to hear what’s working (or not working) for your team.

This app is an absolute fucking piece of shit. I hate every second of using it, but I'm forced to, so I don't exactly have a choice. If it were up to me, I wouldn't touch this steaming pile of garbage once in my life.

It's nothing but constant bugs. Devices randomly switch audio input and output for no reason. It can suddenly log you out, force you to sign back in, and make you go through the entire setup process again—for absolutely no reason whatsoever.

The amount of bugs and completely illogical bullshit is honestly unbelievable. What's even funnier is that we're using this thing while building technically complex software ourselves... and this is just a messenger. How hard can it possibly be?

I'm pretty sure I could vibe the whole damn thing with Fable in a week - and it will be BETTER. It's honestly hilarious.

Whoever is responsible for this mess should be fired. This level of incompetence is embarrassing.

Some context: we're a ~50 person B2B data infrastructure company. Most of our customers talk to us over Slack Connect, rest come through email.

We were evaluating Pylon a few weeks back. It came highly recommended but a few things came up during eval that I didnt see mentioned anywhere online so posting my notes.

The pricing adds up fast. Base is $59/seat but Slack Connect needs the Professional tier at $89/seat. theres a 3-seat minimum.

AI is separate too, assistants are $50/seat extra and their AI agents start at $100/month and scale with volume. for our 4 core agents plus the engineers/PMs who jump into tickets, the realistic annual number was way past what the pricing page suggested.

It wants to be your system of record. Pylon is built to replace your helpdesk, not sit next to it. We've been on Zendesk for 3 years with a ton of macros and reporting built up, and migrating wasn't happening. if you're starting fresh this doesn't matter but for us it was a dealbreaker.

Annual commitment before real testing. no proper free trial, annual billing. didn't want to lock that much budget on something we couldn't run in production first.

what we ended up doing: shortlisted a few alternatives. Suptask (very cheap, $7/agent, but too basic for what we needed), Plain (interesting API-first thing, felt more like an engineering tool), and ClearFeed (because it syncs with our existing Zendesk + does usage-based pricing with unlimited agents)

not saying Pylon is bad, but if you're cost sensitive or already deep in an existing helpdesk, do the full math before the demo call, why pay extra lol

curious if anyone else went through this, is there a better alternative we missed or did we overthink it?

Previously I thought we're not allowed to change the email but when I click on my Profile, it looks like I can update an email address. As a freelancer, I've been invited by clients to join their Slack

everyone knows the drill. someone pings the support channel in slack. the ops person replies 'please submit a ticket'. the requester gets annoyed. the ops person eventually just copies the slack message into jira themselves. it is a massive waste of time.\n\nwe finally stopped fighting human nature and just put an ai router in the channel instead. it reads the ping, figures out the intent, and creates the ticket in the right system automatically without anyone clicking a form. if you are drowning in slack requests, this is exactly how we set it up: AI Ticket Routing in Slack

if you want to catch churn signals in slack before they hit your crm, here is a quick tutorial. first, connect your shared customer channels to an ai listener. second, set it up to flag sudden silence or sentiment drops instead of just keyword matching. third, route those alerts to an internal triage channel so your team gets a heads up weeks before the renewal call. we documented the exact tools and steps we use to build this here: Best AI Customer Success Manager for Slack Churn Detection.

Hi everyone, thank you for creating this subreddit. I'm all of a sudden working with clients and projects in a larger scale now.

I will receive a project, and have 2 seperate users have their own sides of the project, be active. We then assign them in the same slack channel, but maybe people send more questions or feedback about one of the workstreams, and the other gets lost.

Is it not possible to be able to have 2 or mulitple sub-channels within the same channel? Canvas is like a blank page.

Instead of creating canvas, I want to be able to do "create sub-channel" which will act like the home for workstream 2.

Thank you all.

our ops team was spending hours every week patching keyword filters just to route internal support requests correctly. we replaced the whole system with an ai agent that actually reads the context, and i documented the exact setup here: AI Ticket Routing

I put together a simple collection of Pokémon profile pictures that are ready to use in Slack communities, workspaces, bots, and app profiles. The set covers every Pokémon from Bulbasaur through Pecharunt, organized by generation so it is easy to find your favorite.

Why it is useful:

• Every image is square at 512x512 pixels, which is the ideal/optimal size for clean profile pictures in Slack, Discord, and Telegram. Not too big, not too small.

• The artwork is centered so it still looks good when Slack rounds or crops the avatar.

• Files are named with National Pokédex number + Pokémon name, so CLI searching and downloading for a specific Pokémon is straightforward.

• The README includes generation-by-generation preview grids, where you can click on it, and sample Slack, Discord, and Telegram profile views.

Repo: https://github.com/kwyip/pokemon_512x512

Would love feedback, especially if there are forms/variants people want added or if there are other community apps where these would be useful.

if your cs team is missing churn signals because they get buried in slack channels, you can automate the tracking. just connect your shared customer channels to an ai listener, set it to flag silence or sentiment drops, and route the alerts to a central triage channel before the renewal call. we wrote a quick tutorial on the exact tools and setup we use for this: Best AI Customer Success Manager for Slack Churn Detection

For the past 2 weeks, my cofounder and i had been debating whether to switch our backend from Firebase to Supabase for an enterprise client. the thread got pretty long with lots of back and forth on cost, stability, and other tradeoffs.

a new salesperson joined this week, and they obviously didn't need the entire technical discussion. they just needed enough context to confidently talk to the client's manager.

instead of copy pasting the whole thread into Claude and asking it to summarize everything, i just tagged the AI coworker in Slack and asked it to turn the discussion into a plain English summary and a client ready email.

it absolutely nailed it.
probably saved me 50-60 minutes, and the new guy got exactly the context he needed without reading dozens of messages.

i'm genuinely liking where Slack is heading with AI coworkers and integrations. it feels much more natural than constantly switching between Slack and external AI tools.

anyone else using AI coworkers in Slack? Very keen to know what workflows you've found useful

Thank you:)

We're managing Slack on macOS with Intune and standard users. We've deployed Slack's documented managed preference linked below.

https://slack.com/help/articles/11906214948755-Manage-desktop-app-configurations#mac-2

AutoUpdate = false

and confirmed it's applied successfully on the device.

For anyone managing Slack with Intune, Jamf, or other MDM.

• Do users still get the "Slack is trying to install a helper tool" prompt after AutoUpdate is disabled?
• If you push Slack updates through Intune, Patch My PC, Jamf Apps, or another management platform, do users still see the helper tool/admin credential prompt during the update, or is it bypassed because it's an app install?
• Does disabling AutoUpdate fully stop Slack from attempting to update itself, or have you had to take additional steps?

Looking for real-world experience from Mac admins managing Slack in enterprise environments.

Thank you!

I recently changed companies and have moved from Google Chat to Slack. In Google Chat, the default behavior was that reactions to messages you'd posted would send as push notifications (i.e. if I send a message in a channel or a DM, and then someone adds a 🙂), that would send a notification the same way a new message would. The way Slack does it is this is in the Activity Center, which I guess is fine from a visibility standpoint if I go look at it, but that still requires a manual check and isn't really a real-time thing. And also, Activity shows a bunch of other things too like DMs or mentions so if I get a notification badge, that could be any one of those. I Googled this question before posting here and it seems like most of the articles were from an absolute minimum of 10 months ago, with most being over a year ago and some being 5 or 6 years ago, which is a long time for them to have added something like this in.

I've found apps like REACTO that have this capability, but the free version only does that for 25 notifications/month, and I'm not paying $10 for something like that. I also know that you can create a bot to do this, but bots don't work with DMs and for it to work in channels I'd still need to add it.

My concern with adding bots isn't the part about going through and doing the adding (and also it seems like you can automatically add it to every channel anyway) so much as it is that everyone in the channels I add it to would be able to see that it's being added. That's not really a problem because I'm trying to be sneaky or anything but I still wouldn't want a bunch of people in the 30 channels I'm in to see that I added a bot and ask what it's for.

It just seems super weird that Google (and Teams apparently) had that feature built in while Slack doesn't, and even that they were reportedly testing it at one point but never rolled it out.

I'm currently trying to add members of a Slack to a specific channel by email. However when I click add the non-descript error "Hmm, something went wrong. Try again?" comes up. I've tried in app and in browser, different numbers of emails, nothing works. For my purposes I have to ensure all members of the Slack are added and by email has always worked before.

im a workspace admin and i recently enabled the affiliations (department, division) and location (country, city, state) in my workspace. unfortunately, they arent showing in my edit profile. i asked the other members and they said they can see the location but cant edit it because there's a lock. how can i fix this??

I am looking for code for a bookmark that will react to every message in a discord channel with my first react (a bagel). In case this helps tightne it up, a bookmark for my bookmark bar that I can click, that willl react to every message in the discord channel I would be in with a bagel, which is my first recommended react.