Bought a "Shield TV Pro" on Amazon and Dolby Vision straight up isn't there. I've got another Pro that works fine for comparison, same LG C4, same cable, same HDMI port even (swapped them one at a time into it), and the old one gets DV every single time, new one never does.
Stuff I already tried before posting:
- fully updated firmware, nothing changed
- Custom Display Mode has zero Dolby Vision Ready options, not even greyed out, just not there
- no AI Upscaling option in Display & Sound either, the working unit has it
- full factory reset, still nothing
- checked the label on the bottom of both, both say Model P2897 so that tells me nothing. Old one says Made in China, new one says Made in Vietnam, different serial format too, but no idea if that actually correlates to a specific year
thanks!
EDIT: Confirmed, I received a 2017 even though Amazon stated it's a 2019, I'm going to return it. Also, Amazon themselves were the seller, so I don't know what happened. This is the second time Amazon US has scammed me. Two years ago or so I received an empty Pixel phone box