I took my cat there on the weekend after being suddenly lethargic and having a loss of appetite and he was diagnosed with anemia (low red blood cell count), most likely caused by cancer. The male veterinarian on staff full-time went on and on about what the blood cells looked like in the slide under the microscope, but brushed over my cat's RBC count was actually dangerously low. He didn't warn me the steroids work only half the time, and I may need to start preparing for "the end", he didn't mention it at all. He put my cat on steroids and told me to take him to our regular vet for blood tests weekly. He said "your cat is sweet, I hope this one gets better." That stuck out in my mind as soon as he said it, shouldn't he want all animals he treats to get better?
My cat passed away the next day. That vet who saw him on the second day tested his blood and his RBC count dropped even lower, so the steroids didn't work. I talked to my regular vet and she said the first emergency vet should have put my cat on steroids and an anti-coagulant to keep the blood from clotting, to give my cat a chance at recovery.
I researched the male emergency vet, I joined a grief support group with people whose pets passed from similar reasons. Their vets gave their animal a blood transfusion right away, some worked, some didn't. This vet didn't offer one at all. And he advocates for animal blood donations for blood transfusions in the QC. Shocking considering he didn't mention one as an option. If he thought my cat was that far gone, it was hopeless, he should have been forthright about it.
The two times we went to AEC, most of the staff was rude, especially the receptionists. They didn't treat my cat's condition as an emergency even though they were discussing openly how serious it seemed, they didn't seem to want to rush him to see a doctor. Even picking up his ashes the next week from AEC, the staff didn't have empathy at all and were rude when I was waiting at the front desk.
I used to recommend AEC to everyone, but not anymore. Not because my cat passed away, the cancer and anemia were probably too aggressive at that point. But if they're short-staffed, they don't need to take their stress out on the animals and the humans trying to care for the animals. They knew what they're in for when they applied to work at AEC, in emergency room conditions. If they're short-staffed, they need to take it up with management, not lash out at others. Not one of them made me feel like "they really care about animals". They seemed to be annoyed anyone came in to see them at all. So disgusting.