Q4 Transparency Report and Bug Bounty Program updates

I am looking for an affordable alternative to OpenVPN Access Server that offers a similar type of service and management experience.

I currently have over 250 users, and managing them through the OpenVPN Community Edition has become increasingly difficult. I need a solution that provides centralized user management, easier administration, and scalable features suitable for a growing VPN service.

does the 3 year 2 dollar per months deal include this features? do you recommend it?

I am running PIA 3.6.1 on Windows 11. According to PIA's own support page the client is suppose to notify you in multiple places if there is a new update. This used to work, but it doesn't work anymore. I don't see any notifications about an update.

Is everyone else having the same experience?

Am I the only one having issues with the PIA DNS this morning? Had to switch it off to get name resolving working again.

Having used the Dedicated IP for about a year now (with auto-renewal), I keep having it suddenly and seemingly without reason, invalidated on me roughly every 3 months. Each time I have to contact support to get a new one issued. Just wondering if anyone else is experiencing this, or if I am special for some reason?

I'm not very savvy with this and trying to learn as I go along so bear with me.

I'm running a mini PC media server with a N95 with Debian and a bunch of dockers for media management, and PIA's official utility in Wireguard mode. The system is set up such that PIA will boot up and initialize the wireguard network interface and afterward the dockers will come online and connect to it. I previously tried gluetun in openvpn mode and dealt with similar intermittent slow speed.

The problem: My internet speed is 500/500, but I notice that usually, when I reboot the mini PC, I have terrible connectivity with the VPN connected. Sub 10mbit, sometimes less than 5mbit. To fix it, I use "piactl disconnect" and "piactl connect", then I run a speedtest, and I keep doing this until I get decent bandwidth. It can take upward of 4-5 times.

This seems to happen both with Toronto and Montreal's servers. I'm wondering if I'm doing something wrong.

Not sure where to go from here, whether I need to change a configuration, or whether I need to write a script that'll try to reconnect repeatedly on bootup until the connection is good.

I have MAC M5 pro and this has worked for me fixing the unlimited mac loading when connecting to PIA vpn

run this in terminal :

sudo launchctl kickstart -k system/com.privateinternetaccess.vpn.daemon

then put your password and it will fix it.

If it changes on its own it completely destroys the purpose of binding it at all. I asked AI and looked at old Reddit posts and GitHub discussions, but there was little information and a lot of it outdated. I am currently on macOS 26.

As the post says, I have no idea why it’s saying expire when log into the main site when I have a receipt for renewal from February this year. Sent a support request but figured I’d check to see if anyone else experienced the same thing. Auto renewal appears to be off as well.

Hi All,

So the PIA team has sent me here to help resolve my issue. I have a couple of client vpn connections running from my ubiquiti router with PIA via openvpn. One is to a normal location and the other a streaming optimised one. I don't know when, but clients that are routed through the streaming location report as being unprotected according to the PIA website, however the website displays the isp and location correctly. If I switch that client to use the non streaming connection, the pia website reports that all is well and protected.

This is the same for several tested locations using the supplied openvpn configurations from the pia site. I've created new connections, re-downloaded the config files, even tried a different set of the supplied ones, no change.

I tried setting the pia app to openvpn but this results in a protected message, I can only get it to occur from my router.

Any ideas?

The only VPN app on windows that actually respects "Allow Lan Traffic" and doesnt make mouse without borders stop working.

Literally every other vpn app doesnt do this right.

its non stop connecting and disconnecting over and over again- somehow its worse than proton on free trial?? i dont understand why it is doing this i even turned off firewall

5 gig without pia 600mb connected to local server

wireguard/udp/1337/chacha20/poly1305/noise_ik is what i show to have enabled.

Have had pia for probably a decade at this point first time having internet faster than 1gb just wondering if i should change any settings or why i'm getting such a slowdown

Been using pia w/ wireguard for months with no issues, but now all of a sudden (after waking my phone after 10 minutes since last used/connected) I cannot connect to any servers. It constantly fails to connect and loops.

Kill switch toggled on/off: failed
Other regions/countries: failed
Signed in and out: failed
Redid the vpn configuration: failed
Deleted and reinstalled the app: failed

While switching to openvpn does work, it’s incredibly unstable and unreliable. (I’d be lucky to go a minute connected without consecutive hiccups)

Any ideas on what the issue with wireguard is?

Ver: 3.32.0 (245)

I had opened a ticket with customer support about the IP rotation and I got an email just a few minutes ago saying that a "resolution has been implemented to tackle this issue" and for me to test it. Anyone else get this?

I noticed in the last few days that latency on ALL available servers went up significantly - I used to have lots of options in the 50-70 ms range (for years), but last few days fastest is around 260 ms. At the same time, my download speeds are WAY up? Is it just me? Using Wireguard.

Please see this screenshot.

I tried uninstalling and reinstalling, no luck.

For a few months now both Japan servers are really slow, it even slows down my connection to a point that I feel like I'm back on dial up and pages don't load. yeah I could go to other servers sometimes, but I'd really want the lower ping in the local server and keep the geolocation.

Does anyone have a fix for this? I havent been able to use the VPN at all recently and just turned it off.

Has anyone noticed that the latest version of Windows PIA client is not showing the correct VPN ip address?

I have tried both Wireguard and OpenVPN connections, both show VPN IP address other than reported by online IP address query sites. While all online sites reported the same IP address consistently, PIA client app shows a different IP address. Sometime the IP address is of the same subnet of the online sites, and sometimes of a completely different subnet and different location too.

The latest version of the Windows app (v3.7.2) doesn't scale properly between monitors. my main monitor is a 32" 4K resolution monitor. My secondary monitor is a 1080p monitor mounted vertically to the right. Everytime I startup the PC and open the app, I move it to a spot on the secondary monitor. When it moves, it scales accordingly and fits the new monitor. This was with v3.5.7 which was what I had installed previously. However when I drag the latest v3.7.2 window over to the secondary monitor, it is much bigger than it should be and half the stuff is cutoff and not shown. Please fix it so the scaling works like it did in v3.5.7.

I notice when I turn on my VPN, it will show the Public IP but it will randomly not show the VPN IP. When I check my broadcast IP via web browser it does show me using the VPN server, so I'm not sure why it doesn't always show it via the app consistently. 🤷‍♂️

https://github.com/pia-foss/desktop/issues/62

PIA, has this or can this issue be fixed, it was raised 3 years ago with a comment that it will be looked at. I'd contact support but I believe publicly highlighting this unresolved issue will cause more traction.