Hey folks,
so basically I'm currently with ParkMedical at the minute, and I originally requested a referral for an ADHD assessment with the NHS through the Right to Choose pathway.
Anyway, I filled in ALL of the initial stuff (the irony of the amount of stuff they get you to fill out online given what you're doing it for is pretty ridiculous), when I didn't hear back for a month, I emailed them, they said the ICB (Integrated Care Board) for Preston has put a pause on new referrals for at least a year due to the number of new referrals and lack of available appointments, and also funding as well (essentially ADHD care is on its ars*).
After being told that, I decided to save up and pay the £400 for a private referral instead, but then received an email from CareADHD (the private provider I decided to go with) saying that I can't have both an active NHS referral and and private one simultaneously (if I'm being honest, with the amount of time it took to save up, and the fact I most likely have ADHD, I forgot the NHS referral was even still active), but they also said in the email that before canceling the NHS referral through the Right to Choose pathway that I needed to speak to the GP practice I'm with about agreeing to Shared Care.
So, earlier today I rang up ParkMedical, my mum spoke on my behalf as she is registered as my carer (I'm already diagnosed autistic), and the lady on the phone was absolutely clueless, clearly didn't know her ars*e from her elbow and just said to ring again later at around 2-ish to speak to one of the secretaries, so the call ended, and rang back later when they said to, now the woman who picked up this time round knew what she was talking about once I explained my situation (the secretaries do in my experience with this GP practice, but the receptionist who picked up originally was ABSOLUTELY CLUELESS about practically everything, as they usually are in my experience with the practice), she said to forward the email sent to me by CareADHD to the email she gave me over the phone.
So, that's exactly what I did, she said over the phone to just send it across, no context needed, and that the person who receives it will check my information on the system and know exactly what it's for, anyway, as you can already guess, once I sent it, after about an hour, I get a phone call from...you guessed it, a receptionist, asking what the email was about, at this point of doing a back and forth all day, I said what the lady on the phone told me to do earlier on fairly irritated at this point, and that if you get my information up on the system, it'll all be there.
Once I get off the phone with yet another clueless receptionist, I get a response to the email I was told to forward to the email I was given asking if it was just for record keeping.
Right now I'm at my wits end just hoping they'll check the notes on the system exactly like I told them to do.
Needless to say, I've had enough of clueless receptionists (it isn't just today I've had problems with them as you can imagine, you've gotta deal with the receptionists every single time you call for absolutely ANYTHING), so folks, does anyone know which GP practice would be best to change over to who actually know what they're doing regarding ADHD referrals?
Any help will be greatly appreciated, believe me.
