I went into my Lululemon store and was told today that they would no longer hem ABC pants into shorts.
They said this was their policy. Yeah I know. and yet i have had ABC pants hemmed into shorts by Lululemon over the years.
Are we seriously insinuating that up until two years ago, Lululemon's policy was to hem pants into into shorts? Of course it wasn't.
It wasn't policy, but they did it anyway. it wasn't policy, but it was human.
I have sold at least 20 pairs to friends and coworkers of mine.
I am a walking Lululemon word-of-mouth advertiser.
Until now.
I have been buying ABC pants from Lululemon since 2014. Although they are literally three times as much as any other pair of pants I would buy, they were a extravagant luxury purchase that gave me more than just pants. And even more than the anti-ball crusher technology that their gusseted crotch gives you as a benefit. I was paying over $120 for the pair of pants because one of the benefits is thatI could eventually turn them into shorts. At the store. For no additional cost.
As a thank you to Me for being such a loyal customer.
But continuing to raise prices while continuing to lower services is just on brand for just about everyone today after the mindless stupidity of Covid bleeding on into 2026.
Remember when every business was trying to outdo each other with their warranties, their quality, and their workplace atmosphere for their employees?
Yeah, apparently they didn't really mean all of that. They just did it because it was trendy.
Because the same exact companies are going the opposite direction today.
The basic rules of capitalism says that the only way they could get away with this new subpar non-sustainable way of doing business is if everybody lets them (by continuing to pay for their product).
Of course Lululemon's policy wasn't to turn their pants into shorts, while changing the functionality of their pants in the process.
But the fact that Lululemon did it anyway showed the human side of their company.
Unless you guys think that people coldly looking at you and telling you that policy is the only thing they care about instead of maintaining their culture of honor and delight is a good thing. And if that is the case, then you either have a deaf ear to this, a blind eye to this, or you will probably comment something accusatory or angry