I copied this from different areas to help fix our problematic alert system. It is doing us a huge disservice sending extreme level alerts (Forest fire evacuations, tsunami warnings, etc) for something that could be done differently, and more effectively.
Here’s how to actually get this filed with the CRTC:
Submit through the online form Go to the CRTC’s “Ask a question or make a complaint” page (crtc.gc.ca → Contact us → complaint form). There’s a triage form that routes you to the right complaint type — CRTC Client Services is the first point of contact for complaints about a telecommunications or broadcasting service, and you start by completing a triage form online, which then directs you to the appropriate complaint form. Choose the emergency alerting / wireless public alert category if it’s offered, since that’s a CRTC-mandated system (not something your carrier controls).
A few things worth knowing before you file:
Emergency alerts are area-specific (geo-targeted), so an alert reaching you from “hundreds of miles away” is itself worth flagging — that’s a legitimate technical complaint, not just an annoyance issue. It suggests either a provider distribution problem or how the issuing agency defined the alert zone.
CRTC Client Services already tracks correspondence after alerts go out, groups complaints by theme, and looks at what’s driving public reaction — including things like alerts triggering at full volume regardless of phone settings. So volume/timing complaints are a known, tracked category.
Note that the CRTC has previously rejected proposals to make Amber Alert optional or a separate opt-out category, citing lack of consensus among stakeholders and a desire for consistency across broadcast and wireless alerts — so a complaint asking to “turn off” alerts at night probably won’t get traction, but one about incorrect geo-targeting or the volume ignoring phone settings has more precedent for action.
What to include in your complaint for maximum effect:
Date/time of the specific alert(s) you received
Your general location vs. the location the alert was actually about
Whether the alert bypassed your phone’s silent/DND settings
That this is a recurring pattern, not a one-off
Also file with your provincial Emergency Management Organization, since they’re the ones who actually draw the geo-targeting boundary for the alert — the CRTC regulates whether carriers must distribute alerts, but the EMO or police service issuing the alert decides how wide an area it’s sent to. If targeting is the real problem, that’s often the more effective complaint to lodge alongside the CRTC one.
Email Emergency Management and Climate Readiness minister here: [[email protected]](mailto:[email protected])
https://applications.crtc.gc.ca/question/eng/public-inquiries-form
EDIT:
Instead of downvoting, how about using your words. What exactly is problematic about this post? What don't you like about it?