Use this thread for anything that doesn't need its own post:
quick questions, buying decisions, minor troubleshooting, first impressions before you write a full post.
BEFORE YOU ASK — TRY THESE FIRST
- Keyboard not detected in browser Use Chrome or Edge — Safari breaks the configurator. Use the included cable. Third-party cables cause most detection issues. Connect directly to your PC, not through a USB hub.
- Actuation or rapid trigger issues Open the web configurator at ev.iqunix.com or ez.iqunix.com Reset all actuation to default (1.5mm) and rebuild from there. Recommended RT sensitivity starting point: 0.2mm. Go lower only if you need it — below 0.1mm causes false triggers from vibration.
- SOCD Valorant: ENABLE SOCD — legal, gives faster direction changes. CS2: DISABLE SOCD — Valve banned it in official competitive since September 2024. Leaving it on may cause VAC issues. Other games: check the current tournament ruleset.
- Switch not seating properly Check all pins are straight before inserting. Never force a switch. Bent pins are the number one cause of dead keys after hotswapping.
- Configurator settings reset after firmware update This is expected behavior. Always save your profile before updating. Re-apply your settings after.
FOR ORDER, SHIPPING AND WARRANTY ISSUES
[[email protected]](mailto:[email protected]) Always include your order number and a description. For physical defects, include photos and videos.
- This thread is checked by IQUNIX staff but not in real time. For urgent issues, email directly, do not wait here for a response.
Next thread posts Sunday August 23. Check pinned posts for the current one.
— IQUNIX team