I just had fiber installed less than a month ago and have had issues since. What I see now is packet loss that appears as wild swings in latency. They just send some folks out to clean the line and replaced the fiber cable in my basement thinking it might have been bent too tightly, but I still see this using pathping:
Tracing route to google.com [142.251.211.78] over a maximum of 30 hops:
0 server [192.168.4.21]
1 192.168.4.1
2 209.170.98.1
3 ewr-b6-link.ip.twelve99.net [209.170.93.129]
4 nyk-bb5-link.ip.twelve99.net [62.115.140.170]
5 nyk-b8-link.ip.twelve99.net [62.115.143.15]
6 72.14.204.154
7 142.250.63.91
8 216.239.43.155
9 pnlgaa-av-in-f14.1e100.net [142.251.211.78]
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 server [192.168.4.21]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.4.1
2/ 100 = 2% |
2 8ms 8/ 100 = 8% 6/ 100 = 6% 209.170.98.1
0/ 100 = 0% |
3 10ms 12/ 100 = 12% 10/ 100 = 10% ewr-b6-link.ip.twelve99.net [209.170.93.129]
0/ 100 = 0% |
4 8ms 14/ 100 = 14% 12/ 100 = 12% nyk-bb5-link.ip.twelve99.net [62.115.140.170]
0/ 100 = 0% |
5 8ms 4/ 100 = 4% 2/ 100 = 2% nyk-b8-link.ip.twelve99.net [62.115.143.15]
0/ 100 = 0% |
6 9ms 5/ 100 = 5% 3/ 100 = 3% 72.14.204.154
0/ 100 = 0% |
7 9ms 9/ 100 = 9% 7/ 100 = 7% 142.250.63.91
0/ 100 = 0% |
8 9ms 8/ 100 = 8% 6/ 100 = 6% 216.239.43.155
0/ 100 = 0% |
9 8ms 2/ 100 = 2% 0/ 100 = 0% pnlgaa-av-in-f14.1e100.net [142.251.211.78]
Trace complete.
It would seem to indicate that the issue is outside my house, but it has been difficult to get Ripple suport to understand that. Is there anything else I can do here? I have had a ticket open for over a week with no change at all in the performance. Any tips on getting a second or third tier of support to help?