Already made a ticket but wanted to see other peoples experiences.

My package was out for delivery at the CORRECT post office, all my info on the package is correct, then at 11am there's a "processing error may be rerouted", yet at 2:30pm it's delivered? Never came to my house, not on my ring camera either.

Have people had this happen yet still received the package? I'm very nervous as this is a very expensive package and I can't afford for it to be gone/not reach me.

It’s almost 12pm and I always get my packages scanned out for delivery at 10:30 am, this one had duties to pay, I paid online, is it possible I will still get my item today?

Watching the delivery driver with your own two eyes walk to your door with a missed delivery slip for a package smaller than a shoebox.

Then when you call out to them, they ignore you and keep going to the truck.

Now I have a package that’s available tomorrow with medication in it that I need TODAY.

Fuck all you lazy drivers. Do your damned jobs. RING THE FUCKING DOORBELL. It’s 8:30 am with the driveways filled with cars and the lights in the house are on.

Honestly, why do you do this? I’m fortunate I have a way to pick this up tomorrow, but how does that help me for today when the drivers can’t ring a doorbell or knock on a door when very clearly people are awake?

You all suck. Please, do your job and deliver the package. If this were to of happened tomorrow I’d have no way to get it from shoppers for 2 weeks.

Zero accountability

Hey guys, please be a gentle as I’m vulnerable and opening up on this after 3 years. I’m in India and there’s this guy currently in Caledon Ontario. He chased me in India for almost like 1 year, when he broke this news to be that he’s moving to Canada I gave him a chance, one thing about him is that he was quite materialistic and greedy. When we’re friends he asked for a bag which I purchased but didn’t gave him observing the pattern. When we were in relation and he was about to fly- I lended him again a huge chunk of money to pay and settle his credit card bills to which he told that his father will repay me. Never happened, few days in and he wasn’t even replying to my texts. Now during this time one fine day my wallet got stolen from my classroom. I was all shattered, the money I had in my card was given to him and the cash got stolen. I don’t like to take money from my family as I’m not dependent on them since I was 18, I reached out to him asking my money back and just like that he left me on seen. Now after 3 years he had an audacity to add me on Snapchat- asking hey how’re you, my anger bursted and he removed me. Now I want suggestions that should I go legal, as I don’t want to spare him now.

I ordered a ring off of Etsy from the US. It’s the wrong size so I messaged the seller who sent me their address. I went to Canada Post and asked them to help me ship it back since I’ve never had to send something to the US before… she told me she didn’t know how. She asked me for a QR code which I didn’t have but I said I had the address and she said she wasn’t sure how to do that and to come back tomorrow when someone else is in.

Is there something I don’t understand or am missing? I thought they just had to create a label and weigh it?

Our letter carriers change frequently. It would sure be nice if the new letter carriers put a note in each of the Superboxes reading "Hi, I'm "First Name" and I'm your new carrier. I'll usually be delivering your mail on time, weekdays between "one hour window". Thank you for being a customer of Canada Post.

I carefully shipped my $4500 gaming pc across canada, everything in its manufacturers packaging yet this excuse of a company still manages to destroy a $150 pc case with refusal to pay insurance because it was the glass panel, a $200 PSU, and my now $600 motherboard (paid $250). Which more than likely will not get paid off either due to no visible damage

Is anyone else's package stuck there ? Mine said its been released by customs in Vancouver, was in transit for 4 days to Mississauga and just been sitting there for more than a week now. At first it gave an expected delivery date and now says "Expected delivery, Item delayed — stay tuned for updates" for over a week. Created a ticket with no response. Asked sender to make a claim. Is my package missing or they are just too busy?

I haven’t received any mail, including junk mail, in five business days. I have things that should have arrived last week if not earlier. I understand that things can take longer than expected, but no bills, flyers, real estate agent notepads, nothing… that seems weird, no? I’m in Calgary. Is anyone else experiencing this right now or does anyone know what the problem might be?

Hi,

I recently shipped a box containing my personal belongings to myself from overseas to. When it was delivered to my door, I refused the parcel specifically to request a CBSA customs reassessment, as the duties were assessed incorrectly.

Unfortunately, just minutes after the driver left, the tracking updated to: "Item refused by recipient. Item being returned to sender."

The driver mistakenly processed it as a standard Return to Sender instead of flagging it for a customs review. Since I am both the sender and the receiver, if this box gets sent back overseas, my personal belongings are going to be shipped across the ocean again and I’m going to be hit with massive return freight fees.

I called Canada Post phone support and managed to get escalated to a supervisor. They opened an urgent ticket and sent a direct message to the local facility floor to flag the tracking number.

I called the local depot at and left a voicemail detailing the situation, tracking number, and phone number.

Curious to see how other customers/staff have navigated similar situations.

Hey everyone, looking for some similar experiences.

I recently shipped a box containing my personal belongings to myself from overseas to. When it was delivered to my door, I refused the parcel specifically to request a CBSA customs reassessment, as the duties were assessed incorrectly.

Unfortunately, just minutes after the driver left, the tracking updated to: "Item refused by recipient. Item being returned to sender."

The driver mistakenly processed it as a standard Return to Sender instead of flagging it for a customs review. Since I am both the sender and the receiver, if this box gets sent back overseas, my personal belongings are going to be shipped across the ocean again and I’m going to be hit with massive return freight fees.

I called Canada Post phone support and managed to get escalated to a supervisor. They opened an urgent ticket and sent a direct message to the local facility floor to flag the tracking number.

I called the local depot at and left a voicemail detailing the situation, tracking number, and phone number.

Curious to see how other customers/staff have navigated similar situations.

Just sold my first eBay listing, but I’m in Canada and my customer is in the US. I used to ship tons of packages and have never been asked to pay the duties before mailing a package out (I used to mail a lot but it’s been a few years). Is there a way to make the duties the customers fee, I mean isn’t that how it typically works?
The duties are almost eating up the entire sale, I might have to cancel it.

I had two packages clear customs in Richmond on Friday that haven’t been processed by Canada Post or updated since. They’re just stuck at the “item was released by customs and is now with Canada Post for processing” stage. They also got the “item processed” scan but it was at the same exact time as the customs release scan so I know it’s meaningless and not a true processed scan. I’ve seen recent posts from others with the same issue except theirs hasn’t updated for weeks and now I’m extremely anxious and concerned mine are doing the same.

I’ve had MANY packages go through Richmond the last few months up until early last week and they’ve always cleared and processed and been on their way within hours or a day but lately the updates have been slower until these last two which are just stuck. What on earth is going on at this facility during handoff from CBSA where packages disappear for days/weeks/months? Anyone gone through this recently and received their package? Of course mine are one of a kind handmade items that cannot be replaced (as usual when things go wrong in transit).

Here’s the tracking on both of them.

UPDATE 07/22/2026: One of the packages got a second processed scan in Richmond on the 20th and has finally reached my city and gone out for delivery this morning. The second package is still stuck at the customs cleared status as of the 17th with no further movement for five days and counting.

Parcel is from Concord, it was supposed to be delivered last Friday but due to weather conditions it’s delayed, anybody got insight or knowledge expected delivery to kitchener

Over the course of the last year a lot of banking and other institutions have forced the use of electronic mail. They have cited disruptions with CP as the cause to expedite this process. Did CP strikes help to further contribute to their obsolescence at a much faster rate?

Should I contact support and ask what’s happening? Or do I just have do wait? Anyways, I hate Canada post and I hate seeing the stupid city of Richmond every time my package gets stuck there for two weeks.

Tracking a package with Canada Post and it says, "Estimated delivery 1 to 11 buisness days".

WTF?! How is that even an estimate? Ontario to New Brunswick and you can't make a guess less than a week and a half?!

I hate Canada post.

I purchase a lot of second hand clothing online. This Monday I purchased a dress from Toronto and a shirt from Edmonton.

I think it’s crazy a dress from 3 provinces over arrived within 2 days and a package from Edmonton to Calgary can’t make it within the week.

Canada post is pathetic.

Old Passport expiry: August 09, 2026

PGWP expiry shortened due to old passport: August 09, 2026

IRCC paper based application mailed on: June 15, 2026.

Canada Post cannot confirm delivered or not because its shared mailbox, IRCC online link application does not reflect it is processed.

I mailed my application 55 days before PGWP expiry but still I dont have confirmation of delivery, I am getting close to expiry. Anyone has suggestions?

Already raised ticket on CanadaPost- they said they cannot confirm the delivery.

Lettermail from TD Bank in Toronto was sent on June 25 and I received it today - July 16

TL;DR:

Starting July 24, the United States is changing how duty works on postal shipments.

Duty Prepayment Threshold: The threshold for mandatory duty prepayment will increase from $800 USD to $2500 USD.

Duty Rate Adjustments: The 10% Section 122 tariff expires on July 24. Going forward, items will be assessed based on individual HTS classifications and country of origin, in addition to the new forced labour Section 301 tariffs that will likely come into effect then.

In my case, this means a product I sell with 10% duty will now be 25%.

Hi everyone, I am pretty devastated at the moment. My aunt was trying to send my all my family documents so I could get German Citizenship. Everything I needed was in that envelope, and very important documents that I can't replace.

My aunt sent the registered letter through Canada Post from Ontario, it got to Richmond, and on the tracker there was "Addressing Error" on the update for a few days. A week passes and she received the letter back completely empty, and cut slit in the envelope.

We have been communicating with Canada Post, and they just emailed that

"Unfortunately, our national Undeliverable Mail Office has confirmed that they have no trace of items matching your item's content description.

As a result, we will be issuing you a payment equivalent to the postage plus $100 dollars for the contents (the liability coverage included with the parcel service you selected)."

What should I do now, has there ever been a case where items have been found?

Thanks in advance.

So I bought a camera off of Amazon valued at $3,000 and unfortunately it wasn't what I was looking for after trying it, so I issued a refund through amazon & the seller. The seller accepted and I sent the package back.

Looking back, I was never asked by the CP cashier if I wanted insurance otherwise I would have 100%, so no insurance was taken on it.

I've been in contact with the seller and have monitored the whereabouts. It was delivered to an address on July 2nd that is NOT the correct address of the seller, however it is a 10 minute drive from their actual warehouse.

Canada post sent me an email saying 'It has been delivered at the customer's community mailbox, parcel locker or apt./condo mailbox located at the corner of XXX and XXXX' (removing address for privacy) - This is the wrong address.

Canada Post has created a ticket and I'll hear back in the next week.

I understand my options are kind of low since insurance was never taken but wondering if there's any luck with this? It's technically not lost, just delivered to the wrong address

Hello! So, my item was picked up in Mtl last Friday morning, July 9th, and then scanned "out for delivery", never been delivered and still "out for delivery"... what are the chances that the mail person stole or lost my package? Did this crap happened to anybody else recently, and if yes, did you ended up receiving it? This sucks hard otherwise, 200$ down the drain and there's nothing you can even really do about it because their online customer service is shit too .__.

Canada post drivers always refuse to deliver packages, and instead they go write a note and put it into my mailbox. Extremely important things that are already 4 days delayed and 2 days late. Their solution to fix it all, after sending it across the country and back then putting it on the wrong truck? It's to screw me for another 2 business days because their dumbass driver can't do their job, and make me go pick it up the next afternoon. Today is the second time they've done this in less than 2 weeks, which is 100% of my inbound packages. 2 packages I sent out also took the scenic route from simcoe county in Ontario all the way out to bc, and one to Montreal, before coming back to Ontario and arriving at their GTA destinations. The one that took the longest was the overnight delivery, it came as slowly as snail mail.

I've considered waiting at my community mailbox for the driver to come so I can confront them directly, since I live right next to the damn thing. The hardships and financial loss caused by these drivers is unacceptable, and they need to be held responsible for it