The BestBuy deals are great! I love monthly payments w no interest. BB website and app however, SUCK A**!

The app SLOW! The website is full of glitches. It isn't just annoying, it actually stops me from purchasing stuff as often as I'd like. I work in IT, so this isn't a browser issue or some other BS, it is the site and app platform.

Fix Your Sh*t!

I wanted to trade in my OLED for store credit. However, as you can see in the pictures, the left stick on the joycon is scuffed up but still completely works. I have all of the accessories except the joycon straps. I’d like to get at least $120. How much do you think it’s worth? FYI, I can’t go to a physical store because I’m injured and cannot drive at the moment. I talked to customer service but they were confusing tf out of me lol. Also if anyone just has any experience with the Best Buy trade in regarding any Nintendo products, pls share!

lol how is (S W I T C H) a banned word in the sub??

Making it as hard as possible to even ask a question about how Best Buy sent me a (S W I T CH 2) code instead of a (S W I T CH 1) code even though the confirmation email had confirmed I purchased the right version of the game.

The (S W I TCH 2) code is absolutely unusable on my S W I T CH 1.

I spent 3 hours jumping through customer service loops for them to apologized for the mistake and told they would be generating me a new code.

However when I got the email, IT WAS THE EXACT SAME (S W ITCH 2) CODE THEY EMAILED ME BEFORE?! Except they added passive aggressive steps on how I redeem the code, like I didn’t understand how to go to the Eshop to redeem a code lmao.

I just got off the phone with customer service again and they apologized and said they would generate another code but I have a feeling I am about to receive another S W I T C H 2 code… if that is the case how do I jump through the correct customer service loops to speak with someone who can refund me because this I am starting to lose my patience lol.

Yes I know I can call and ask but right now I can’t so figured I’d ask here

I bought two phones last week at Best Buy they told me if the price goes down online or in store we could come get the difference ! I just seen on the website saying if the price is cheaper elsewhere we can get the difference they price match the price up to 30 days from the time u bought the item !
The phone I got last week for $269.99 plus tax is going on sale tomorrow at Walmart for $218.97 plus tax!
So is it true they will price Match even after I purchase the phone there ? Thanks

Just curious from people’s experiences, how good are they at getting a game to your address the day it releases? I know there’s a lot of factors involved so I’m just trying to get an overall idea. Thank you!

I bought something on instacart from best buy and the shopper gave me the receipt would I be able to go in store and exchange it for a different item?

This game has been out for as long as I’ve been watching it (since at least November), but it keeps going on sale periodically…I’m not just missing it am I? It can’t be selling out within a couple of days of availability, especially not on sale. Right?

If this type of post isn’t allowed, perhaps someone could direct me to where I could get some info about this? Thanks

Purchased an item from Best Buy 3 days ago, and just 3 days later it is $50 cheaper at Best Buy itself. Can I request a price match against Best Buy and have it credited back to my payment method? I purchased in-store

Wanted to get an item priced match and the agent forgot to delete the AI tag. Customer service was never real and now thanks the the data centers, we have even worse customer service that trained to say no in every different language.

BestBuy has truly become a shell of a company i used to enjoy working for. after working for 3 locations under the same micromarket i can confidently say favoritism runs deep and management in the houston area is sloppy. its hard to work for someone you dont respect because they are lazy and disrespectful

Hey guys, hopefully a quick question- can you use Best Buy Gift Caards or Store Credit on the App/Website to purchase items that are sold and/or shipped by third parties but available through Best Buy? Does anyone have any experience with this?

I have a gut-wrenching suspicion that the Apple Studio Display I bought (first-gen model), is going to be missing the Thunderbolt cable. I called and spoke to Geek Squad there, and he said if anything was missing, we’d make it right. But now it’s a $70 cable. Can you really comp me a $70 cable? It was labeled Excellent condition. So it should be included per se.

- Ordered washer/dryer from bestbuy outlet an hour away from me in mid june.

- They come to deliver it a week later, dryer comes broken so I tell them to take it all back. Technician tells me they forgot to add a stacking kit

- Go back to the store, get a replacement open box dryer and ask for a stacking kit.

- Turns out they added the wrong stacking kit. I call and get it replaced. It’s on backorder and I had to wait an extra 2 weeks.

-Delivery for everything is scheduled on July 17th. On the day of, they forget the washer. I tell them to take it back and reschedule everything for the same day. We schedule the washer then and there for the following Monday. I was told to wait until evening to reschedule the dryer, and within a couple hours the earliest availability is Wednesday. I said whatever, let’s just schedule it all for Wednesday.

-Now today is Tuesday. They cancel delivery and tell me to reschedule. I call and reschedule for Saturday. I get paranoid of being jerked around more so I call them again to figure out why they cancelled. Turns out, they inspected the items and figured they were in way too poor condition to sell. So the previous agents didn’t do their due diligence and scheduled bad products, great!

- I ask them for compensation so I could buy a different one. They give me a measly $75 for wasting a month of my time with no washer/dryer and their own negligence.

I think I’m done with bestbuy.

I sent in a fully functional MacBook Air M2 because I needed to upgrade for school. I followed customer service’s instructions and dropped it off at the store for the trade-in.
Today, I received an email saying the laptop was “beyond dented,” that my $450 trade-in was being canceled, and that the device would be returned to me.
The laptop was not damaged when I handed it over. If it was dented or broken after that, it happened while it was in their possession or during shipping arranged through their process. I should not be held responsible for damage that occurred after I surrendered the device.
Now I’m losing the $450 trade-in credit and may be getting a damaged laptop sent back to me. I’ve contacted customer service several times, but my concerns are falling on deaf ears.
Has anyone dealt with something similar? What should I ask for, and what options do I have to escalate this?

Does shipping usually take this long to get the item from the service center back to the store? It’s been about 3 weeks, almost a whole month and I still haven’t recieved any update. I called a little over a week and a half ago about it and all I was told was that I just had to wait.

Open Box vs Refurbished Sony A7 IV (Best Buy Marketplace) — which one?

Price difference is $141 (Refurbished is cheaper). Both have the same 1-year warranty and 30-day return window.

Open Box: "Inspected and fully functional, includes all original accessories, minimum 1-year warranty." Comes in original retail packaging.

Refurbished (Excellent): "Tested for 100% functionality, carefully cleaned, few to no visible signs of wear, possible light scuffs on screen (not visible when on), includes all required accessories." Comes in generic packaging.

Which would you go with? I don't mind spending the extra $141 to get a better / less used item.

If I bought a product on June 24th, and it’s now $50 cheaper, if I purchase the MBBY+ membership, will that give me the extended return and price match even though I didn’t purchase the product while the MBBY+ membership was active?

So a week ago I went into my local Best Buy and bought a new monitor, and I didn't know about any promotions with it, like when looking at the website at the one I got makes not mention of any promotions. So I went in bought it, and everything is fine, and a few days later I'm looking through my account and it shows my recent purchases and it shows the newest Resident Evil on there as I got for free for buying the monitor. Sure enough I look at the receipt and there it is, and it said to follow the instructions on the email to claim it.

I've made sure the email is the same, I've gone through and searched in the normal inbox and spam and there's no email, the same day I found out about it I contacted BB support and they said it's still processing, and this was 3 days after I bought it. They said to wait to receive the email.

My question is how long does this take on promotional games tied to other purchase's like this? I would like to know so I'm not obsessing over missing the email and can know when to bring it back to customer support.

Recent high-demand posts here People buying C5/G5 open box here from Best Buy please read! BEWARE!

Most of these are floor demo units.

I am a long term Best Buy customer and have bought many things from there worth 10s and 1000s of dollars these years.

BB is being sneaky this time! They should never put these units on sale with significant permanent burn-in!!!

1. The comment on sticker on open-boxes are all generic “Residue, Dirt” something like that. They won’t say it’s a store unit.
2. Try to open and test it in store before you bring home
3. Most floor demo open boxes have many hours on it with same text or demos going on for hours without any proper or best practice way for TV to pixel refresh consistently.
4. The Geek Squad warranty or replacement doesnt apply on these units cuz these are floor demo open box units. I might be wrong on this.

In short, please atleast do #2 before you bring home. I suggest do not gamble and just get a new oled when time is right for you! or get an open box of current year series.

I returned mine.

Hope this helps!

Question:

Purchased Apple Watch Ultra from BB physical store.  They even activated a line on Verizon for me (in-store) right after the purchase. 
 
I decided about 3 weeks later that I wasn’t happy with the AWU and went to return it at the same store.  Since it was activated on Verizon the receipt said I had 30 day return, so no issues there.
 
The rep at BB (a supervisor) couldn’t get the refund to process.  I’m not sure exactly why, they weren’t really communicating the issue with us as we were standing there.  I believe they talked to BB corporate (maybe?) and also Verizon multiple times.  This went on for about an hour trying to process the return. 
 
The last time BB supervisor had Verizon the line, Verizon emailed us a return label to send it back.  The supervisor stated he had never seen anything like that, but that VZW would notify BB once they received the watch and THEN they would send me my refund. 
 
This doesn’t make any sense to me and I’m not comfortable sending the $700+ watch to Verizon who wouldn’t handle my refund since I purchased at BB.  Has anyone ever seen this?
 
 

Hello everyone, firstly thank you for any Information you can provide.

My gf is trying to go back to school, and I’m trying to get her a new laptop. She’s heavily in the Apple ecosystem (phone/watch/ipad) so i wanted to get her the Neo 512. Since she’ll do very basic schooling.

I would like to get it for the same price as the education deal on Apple for 699$ and use my Best Buy cc for the monthly financing.

Does anyone know if they’d price match or if a way to get it for that price?