r/BehavioralEconomics • u/Techno-Mythos • 7h ago
Research Article Food Service and UX Surveil, Manipulate and Nudge Customers
Two items that may be of interest:
Usability used to be about making computer systems and platforms easier to get things done. Now, UX approaches are focused less on helping users and more on adding friction to enhance the bottom line. At TechnoMythos substack:
https://technomythos.substack.com/p/has-ux-taken-a-dark-turn?r=67assl
The era of the '30-minute guarantee' is dead, replaced by an era of the constant monitor. As food service giants pivot from delivering hot crusts to collecting digital fingerprints, the boundary between consumer convenience and invasive surveillance is evaporating. What started as a quest for the perfect, repeatable burger has transformed into a landscape of algorithmic management and data harvesting—a world where even your dinner order might be the first step toward a total loss of privacy.
https://technomythos.substack.com/p/food-service-and-surveillance-capitalism?r=67assl