Hello my MIL bought a BRAND NEW kit (apparently in 2022) and we finally found it and tried to use it but keep getting invalid code. Ancestry says they MUST have her original email to do anything but since she has no idea how she bought it she has no information.
They confirmed with 3 phone calls that the number is new and never used but do not know why. They think it might have expired.. I said its a brand new unused kit and I want a replacement but they will NOT do anything without the origrinal receipt or email account. After 4 years that information is gone, so does anyone know what can be done?
I told them I would be willing to pay shipping or some part of a new kit and they wanted the full price, but then told me a sale would take it to $39. I am upset because it is a new kit that was paid for and now can't use it and feel ripped off.
Thoughts? Thank you!