r/AmazonFlexUK Sep 27 '25

New Driver Wiki & FAQ New Driver Wiki – FAQ, Tips & Guides

11 Upvotes

Welcome to the community👋 This FAQ has been created to help new Amazon Flex drivers get started. The wiki is in the form of a Google Doc.

  • We’ll occasionally direct users here (just like the Insurance Wiki) when posts become repetitive.
  • Visit the Insurance WIKI if you need assistance with Insurance. We are also planning a Tax Wiki for new and existing drivers (however this can only be done by tax professionals or accountants). 

https://imgur.com/a/R3W2dNB - Logo (This is so the logo shows on the preview background on the community highlights)

New Driver Wiki:

https://docs.google.com/document/d/1IhilKbTQNdnp3KYvTvCQsjQR_qzsVc0bKF4X91yno4s/edit?usp=sharing

When on the New Driver Google Doc Wiki, you can use the navigation for scrolling through each section.

Also, for reference, the official Amazon Flex FAQ:

This is a live document, so if any other members or users have anything further to add or correct, please do so in the comments, and I will add this to the GDoc. 😁


r/AmazonFlexUK Aug 13 '25

Insurance Wiki FLEX Insurance for New and existing drivers. Tips for New drivers signing up to Flex.

8 Upvotes

As Zego now offers PAYG for Flex, we will be creating this post and keeping it pinned for new drivers, instead of storing it via the wiki.

We may occasionally refer users to this post.

  • For those who've done it for years, you probably know how it works, so feel free to add to this post, and PLEASE correct me if anything I have said here is incorrect as New Drivers may be reading this post when signing up for Flex.

The below includes information on insurance options and Flex FAQs.

Inshur and Zego are the most practical and affordable PAYG options.

https://ibb.co/LdxC99fL (Logo - image for thumbnail purposes only)

INSHUR

ZEGO

Amazon Flex FAQs is also a good place to go for New drivers.

Admiral Inclusive including SDPC and H&R is also a suitable alternative but more expensive.

❌❌❌ Admiral Business (formerly toolbox by admiral) is not valid for use of Flex. This is regardless of what Mainstream support say, as it doesn't include Third party coverage. If you had an accident whilst on a block, you'd likely be in trouble and find you may be liable for the third party's claim. You're underlying insurer wouldn't help you either.

Please ENSURE you're main underlying SDPC insurer is happy for you to do flex & have top up insurance additionally.

  • Ensure this is on your insurance policy listed as Main/Secondary occupation. I have read instances where if you don't have it listed on your policy, you can still have a claim voided/policy cancelled, even if a live chat representative said it's fine.
  • Make sure your insurer is happy to allow you to do Courier work. Many don't.

I will add insurers to the below list that allow H&R Top Up insurance and for drivers to carry out courier work. (This is based on community feedback and comments stating the below insurers accept top up insurance and third party hire and reward insurance)

  • Admiral & Elephant - part of the same company - Diamond & bell are too but this is not verified if they allow it.
  • Churchill & Darwin (Owned by Direct Line group, acquired by Aviva in Jul 2025)
  • Privilege
  • Nutshell insurance
  • AA CAR INSURANCE
  • Direct line - a few have said they do. (Owned by Aviva, who do not allow H&R work)
  • Acorn insurance (also offer HR insurance)
  • DCL

The ModTeam and community are not held liable if any of the above insurers deny your claim if you're doing Amazon Flex.

This is purely what I have seen from community submissions and is not by any means, an official list. You are advised to ensure your policy is 100% eligible to allow you to do Flex and allows you to take out a Third party hire&reward/goods of carriage policy.


r/AmazonFlexUK 2h ago

Technical Support Has anyone else been on the waiting list for years or is there anyway to contact support and get accepted. Anytime I try to sign up to flex I just get put on the interest list?

1 Upvotes

r/AmazonFlexUK 13h ago

Leaving car running whole doing deliveries

8 Upvotes

Someone called me crazy for leaving the car running while I get out and drop off a parcel even if I've parked right in front of the door.

Found that it keeps the flow if I leave the car running and don't have to faff around waiting for the car to start and waste fuel

Am I crazy for doing this or is anyone else with me lol ​​


r/AmazonFlexUK 4h ago

Tax Tax and NI question.

0 Upvotes

Hello! I haven’t done Flex for a few years and was hoping to come back to it. I have a question regarding tax/national insurance. Am I right in thinking that I can deduct my miles driven at 55p per mile? For example if a block was £45, and I drove 48 miles, I could deduct £26.40 (48 miles x 0.55) as an expense and then pay tax and NI on the difference = £18.60?

Do I pay 20% tax on that amount? How much NI do I pay?

Ps. I’m not interested in debating whether £45 is worth it or 48 miles is too many or not enough - they are example figures.

Cheers!


r/AmazonFlexUK 13h ago

Can someone decode this please

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5 Upvotes

Do they mean that our loading time is now the 15mins before a block when we work for free if you check-in early? (because we love Amazon)

Vaugly remember that official loading time was 30mins (15mins early check-in and 15mins on block). So, normally I just check-in 1min early, especially on Morrisons blocks.


r/AmazonFlexUK 6h ago

SMALL CAR BIG ENOUGH ?

0 Upvotes

Hi guys, i was looking around a Toyota dealership today and had a sit in the new Aygo hybrid. It's a cracking little car but my question is this. Can you get away with doing Flex in one ?


r/AmazonFlexUK 14h ago

What’s the name of that chalky white and extremely bumpy road in Dronfield area? Anyone know?

1 Upvotes

r/AmazonFlexUK 15h ago

Rates dropping?

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0 Upvotes

Saw £16 an hour, which is hardly a good sign…


r/AmazonFlexUK 22h ago

Where's the payment confirmation email?

0 Upvotes

As I haven't received it yet and it's normally wednesday 00-03am


r/AmazonFlexUK 1d ago

Payment Adjustments

4 Upvotes

Has anyone else been finding that payment adjustments are taking forever to be processed recently?

I have two currently I have emailed about and I have been waiting 7 & 9 days respectively. Any time I have previously put in an ask for an adjustment they have been processed within 24/48h.

Will following up speed it up or is it just a pointless exercise and they’ll get to it eventually?


r/AmazonFlexUK 1d ago

Onsi/Shell card

1 Upvotes

Do you guys use the Onsi/Shell card? How does it work do you have to load money on to the card to get the discount? As I use Costco for my fuel wondering if it’s worth it.


r/AmazonFlexUK 2d ago

So if a customer is not at home but wants it delivered directly to them but their is a safe location are you returning every parcel in this scenario? 🤦🏽‍♂️

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8 Upvotes

I always leave it in a secure location if no one answers and if their isn’t a safe location then I will take it back to the depot but very rarely! First time I got one of these in a whole year. What’s everyone take on this?


r/AmazonFlexUK 2d ago

Message me if you want any extra work in Manchester!

11 Upvotes

Former flexer here just looking to recruit a driver or 2 if you fancy extra (guaranteed!) work around Manchester. I have now owned my business since 2023, and we have all kinds of contracts (mainly in medical logistics) but we have also started doing logistics for local businesses. As such, we have a new company we have just recently taken on board. They are a sourdough baker and they provide baked goods to cafes around greater Manchester. This is good and easy work for anyone that can spare 2 hours on Tuesday and Thursday mornings. On Tuesdays you will have 4 stops and on Thursdays it’s 5 stops, both routes covering around 20 miles. Pay is £40 on Tuesday and £45 on Thursday, and you will be getting paid weekly. Please message me for further details. Thank you


r/AmazonFlexUK 2d ago

2 weeks ago! Now everyone is accepting £16 an hour?

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6 Upvotes

This image is from just 2 weeks ago where I earned £620 for the week. Now suddenly the blocks are being offered for £16 an hour but even more ridiculous is that they are being snapped up! I find it so frustrating that people want to snap these up when the potential for big earnings is there if they could just be patient! It wasn't hard to get these blocks for £25 an hour and didn't need to tap constantly either. I don't get it even if people are that desperate!


r/AmazonFlexUK 2d ago

Forefeiting blocks

4 Upvotes

If you forfeit blocks in good time (before the 45 minute time limit) - will you be rejected from the app eventually?


r/AmazonFlexUK 2d ago

This Looks Ominous!

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2 Upvotes

Just finished a block from Banbury (DoX2). 4 hour block, done in 2.5 in Oxford. When I finished, I got this message: sorry your parcels arent quite ready yet. Checked my itinerary and 2 more items have been added and it looks like I have to go Back to Banbury, collect 2 more parcels, then drive back to Oxford 🤣.

This is the second time this has happened in a week or so. Called driver support and they told me to ignore it and the list will be refreshed at the end of my block time - it's a glitch, she said!

However, I wonder if they're thinking of implementing this type of return to base for more deliveries if you finish early 🫪🫪


r/AmazonFlexUK 2d ago

Catcliffe Morrisons

2 Upvotes

Has something changed with this store no 2hr blocks have been coming out for the last few days used to get them everyday anyone else having issues


r/AmazonFlexUK 3d ago

Morrisons Easiest Morrisons block ever?

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30 Upvotes

1.5 hour block, £31, 3 bags, 4.1 miles, 1 drop point 😂


r/AmazonFlexUK 3d ago

Flex robot puzzle jail

0 Upvotes

hi, I’m having the issue where every time I try catch a block I have to solve the puzzle. obviously this means missing every block.

If anyone has found work around please let me know and or how long I can expect to have this for??


r/AmazonFlexUK 3d ago

No insurance offers out of blue

1 Upvotes

Hi,

I've been flexing for something like 4-5 months, I didn't have any problems with my insurance (INSHUR) yet

Now they sent me an email saying my insurance is ending soon and they are not able to cover me anymore.

As I am checking, no one, apart from ridiculously high priced insurance, won't cover me.

Given that literally nothing changed and I don't have anything on my licence and no claims, what can be reason for that?

Is this game over for me?

Thanks!


r/AmazonFlexUK 3d ago

Warning about Bots

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3 Upvotes

I’ve had this warning 9 months ago, when I first received this warning it tanked my standing to the lowest possible, they will find out eventually no matter how careful you are.


r/AmazonFlexUK 3d ago

Insurance Query insurance question

1 Upvotes

looking at getting a new car, it’s technically classed as a van, it’s a nissan navara. i have been doing flex now for 18 months in a VW golf and have had zego insurance as inshur wouldn’t offer me insurance as my car was too old. i have had a look, and inshur won’t offer me it on the new car, and zego don’t seem to do pay as you go on vans. what does everyone do on here that has a van or car classed as a van, in terms of insurance?


r/AmazonFlexUK 4d ago

Will I get paid?

3 Upvotes

Turn up to depot. No blocks available. Supervisor tried to get me to scan a single package (so I don’t get paid for nothing I guess). Wasn’t working. He then tried to discharge me which also didn’t work. Said he will put in a ticket for me so I get paid but I’m finding it hard to believe. Called support and sent an email too to explain.


r/AmazonFlexUK 4d ago

Never taking an early 4 hour block from DRG2 again! 100 miles total driven, Reading to Oxford and back! Now I understand why they’ve increased it to £80!

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8 Upvotes

Hadn’t done one since winter which actually was decent, so I thought I’d try it for £80, but now I understand why they’ve increased it from £72 to £80, I bet they’re all destined to Oxford. Took me nearly an hour to get to my first stop with traffic! Despite finishing my block 20 minutes early, by chance their was a stop where no one was at home and no where safe to leave their parcel (handy 😉), so had to make a return journey back to the depot which took me 40 mins over my block time, so not only did they have to pay me an extra £20 adjustment, I’ll be able to claim mileage for my return to the depot. #worksmarternoharder