If you have any connection at Mojang or have experienced this issue yourself before I’m BEGGING you for help, I know it’s a bit of a read but you need the context because I am completely lost and have been bounced between Mojang, Microsoft and Sony in and endless loop of “that’s not our fault”.
I have had a 10+ person realm that I’ve primarily hosted through my PlayStation 4. 4 days ago it got disconnected because the card the realm was tied to expired, and the payments lapsed. This has happened to me once before, and all I did was update my payment information and renew the subscription, no big deal.
Well this time I guess I attempted to charge the faulty card first, which obviously failed, so I changed the payment method to a valid card once I realized what had happened and tried again, but it didn’t work and the realm still showed as expired. I thought maybe it just timed out or something so I tried it one more time and got an error message reading that I’d reached the limit of purchased realms for my account.
Now I’m stuck in limbo. I have no idea what really happened, but I know somebody from Sony cancelled at least one of the transactions. I still get the error message though when I try to renew the realm. I haven’t been able to reach a real person at Mojang for help at all, Microsoft said I need to contact Sony because the transactions came from them, and that they don’t actually have any real way to get in on Mojangs back end to see what’s up, and Sony says they’ve done all they can and that I need to talk to Mojang.
What I’m wondering is if this is a matter of the faulty charge to the defunct card needing to completely clear as a failed transaction through the credit card company, Sony, and Mojang before I can try again? But how long would that take? I’m worried I’m going to lose the realm, it’s been a 3+ year survival build with extreme sentiment among my group of friends and family that plays on it, so I’ll do anything I can to not lose it.
If anybody can shed some light on this issue at all you have no idea how much I’d appreciate your help.